I’ve been trying to order a new filter for my air purifier. The web site is broken in various ways. The only way there seems to be a way to have a voice is to come here and jump through hoops to set up and post here.
Why can’t they just see I’ve got an email registered and have bought a device. Then filter on those emails. Giving regular customers a chance to email directly rather than only the oh so much more important “business customers” who get a direct email.
Use the phone some say. I don’t use phones. Phobic, disabled, don’t have one, whatever my reasons.
No easily found snail mail address for me to complain formally. Though at the cost of a stamp these days who’d bother.
So finally I managed to a filter. Hopefully it’s the correct one. Just one of the things on the site is how confusing it is to order the correct filter. Seems the last one I ordered was not the correct model but still fit even if the “replace filter” indication on the little screen didn’t recognise it.
Sadly Dyson aren’t even the worst. But this probably marks the end of my buying from them when the air purifier dies and I don’t need filters any more.
(Moderation edit - title updated)
Best answer by Jack
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