I bought a Dyson Purifier Big + Quiet on March 11. The order confirmation said: "Shipping within 3-7 business days, plus processing time." It still hasn't shown up and this is almost 2 months from when I ordered it. I have tried to get help from Dyson from both live chat and phone on multiple occasions but haven't been able to get anyone who could help. I have gotten 3 emails from them over the past 2 months, each saying my expected date for my purchase had changed and I should expect it in 7-10 Business Days. It still hasn’t arrived. Today I finally got someone on the phone who told me he couldn’t find my order. When I told him I wasn’t hanging up and didnt trust him to call back or email me a response, he put me on hold for a long time and spoke to the warehouse. He said my order was shipped and should arrive tomorrow. I’ll believe that when I see it. Is there any way to get this company to treat its customers better? I am appalled at how hard it is to get a product for $1,200. Any reply Dyson? Any compensation for frustrated customers like me? Do you even care? If so, it doesnt show.
Best answer by Jack
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