When should you deep cycle vs replace the evaporator filter? Instructions not clear! The deep cycle symbol comes up on the LCD screen, but that mean to replace the evaporator or deep cycle clean?
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Hi
Welcome to the Dyson Community!
If the Deep clean cycle symbol is showing, that’s a prompt to run the Deep clean cycle.
We wouldn’t normally expect the evaporator to need replacing when used and maintained according to the User guide - it should last the lifetime of the machine itself.
Hope this helps!
Thanks Jack, I appreciate your comment and suggestion. I already bought new filters and evaporators to have on hand just in case. When the deep clean is run why is there no fan running or movement of water in the tank? Is the evaporator just soaking in the citric acid being cleaned?
Hi
That doesn’t sound right - to help determine what’s going on here, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your machine easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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