Hello Community,
My wife bought a Dyson Cinetic Big Ball Vacuum in 2020 which MSRP was $699.99. This was the most we had ever spent on a vacuum. I will admit that functionally this is the best vacuum that we have ever owned. We seem to keep having problems with the brush bar it seems to get out of alignment then destroy the plastice becoming more and more out of alignment until it will not function. We have replaced the whole head assembly, sent in to Dyson, replaced only the brush bar (which is part of the head assy) and most recently sent in again where they replaced the head assembly. Considering the age of this and the value of the vacuum we are quite suprised that we have had so many problems. I clean the brush bar before ever use and this is one of the models that there is no filter to clean. I always check to make sure that there are no blockages.
Does anyone know why this keeps happening, as it stands Dyson has suggested I take advantage of my warranty that doesnt expire until 2025 but I would much prefer a working unit. Since a exchange or credit does not seem likely I was hoping someone has a suggestion. At this point I just might go buy a Shark as I have no faith that the replacement of the head assembly will fix as we have tried this solution already. Has anyone else continuously had this problem?
Thank you