Why after only 3 months is the latch broken?
Used normally and carefully!
Defective plastic. Weak point.
Warranty cover?
(Moderation Edit - Category Updated/Tags Added)
Userlevel 5
Gray latch
It looks damaged, like ripped out of the hole! Not good! They 100% don’t sell that part separately. A new Bin would be needed. If you’re under guarantee, you can make a claim. Detail here: Support | Customer Service | Contact Us | Dyson
Gray latch
Latch
One day it was there. The next day it was missing. I took it to Dyson Official Rep here in Israel.They said you have to buy the whole bin for 35 Pounds even under warranty and they would not sell me a micro screw or latch.
What is number of Dyson HQ?
This is the latch that is missing with its micro screw.is it under warranty?
Userlevel 5
Assuming this is the slider the bin fits onto. If yes, this part broke on our after a few months of use. The replacement sent by Dyson hasn’t had a problem. Maybe a weak design at manufacturing. It must be common, as Dyson posted a video on it a few days ago.
They provide a 2-year cover, and the replacement should be free. Order via WhatsApp or over the telephone usually.
Bob
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