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Maintaining your Dyson cordless vacuum

Maintaining your Dyson cordless vacuum

Keep your Dyson cordless vacuum performing at its best. Post questions about machine maintenance here.

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DavidTaylorCommunity Superuser

published in Maintaining your Dyson cordless vacuum

Understanding Battery DegradationSPOTLIGHTED POST

Since the community became inclusive of all Dyson technology, of late, I’ve responded to discussions surrounding the Cordless vacuums and their battery life expectancy. Specifically, on the belief these should last for a substantial time past their warranty expiration.Having a working knowledge of battery development, I wanted to share my own opinion on this subject.Battery failure is sadly unpredictable. It exclusively can’t be tracked to a singular cause, and it is important to note that this doesn’t just affect vacuum batteries but any rechargeable battery in modern society. The battery in power tools, remote control cars through to that of the rechargeable AA/AAA batteries in use around the home, all fall foul of degradation over time.A combination of sources can influence the capacity, discharge, and operation of these batteries. These sources are inclusive of, overcharging, undercharging, discharging, local temperature, local humidity, component maintenance, and prolonged impact

36531

1 year ago

yiu2kNew Member

asked in Maintaining your Dyson cordless vacuum

When will the Dyson V15 Main body available?

I have a case with Dyson since Jun and from the Agent that my Dyson main body need to be replaced because I tested all things and it keeps shut off within 2~3 sec and after 4 to 5 times, it work like normal. Until now, I still waiting for the replacement but my warranty will expire soon. So I checked with support team and they did the same thing and provide me another ticket number for the main body. I am wondering why need to create a new ticket for the same case and why still not able to get this fix. I love to use it but now it hates to work for me.

5 days ago

JoffreyNovice Member

asked in Maintaining your Dyson cordless vacuum

Cordless V7 Motorhead Brush bar - Part purchase - 3 Prong vs 4 Prong

This question is similar to the title to “V7 Animal 3 hole motorised brush head” which does not provide an adequate solution. The brush bar declared as a spare part is 4 prong, but the brush head only accepts 3 prong. I have bought a new brush head and it is again 3 prong. From a sustainability viewpoint, to purchase a brush head every time a brush bar wears out is unacceptable and I am surprised that Dyson has little consideration for a circular economy. The new brush head will be returned. There is no information provided by Dyson regarding 3 prong and 4 prong. but other parts’ suppliers advise that for the 3 prong, you have to buy the complete brush head. Since I know other versions (V8, V9, V10) of brush heads will work on my V7, I will have to progressively buy and return each one until I find the 4 prong version, I suppose. Or does anyone know which ones are 4 prong? Perhaps you could check your machines and let me know?

10 days ago

piaNew Member

posted in Maintaining your Dyson cordless vacuum

Vacc cleaner and bad service

Wow , bad webside , bad service . Very disappointed ! Bought Vacc cleaner in 2022 » 2x the filter broken . And now I cannot even order a new one » waiting time . Lady in Germany at the phone service very unpolite!!What to do know ? Need to buy a new Vacc cleaner after 2years and 500._??

11 days ago

PvrNew Member

asked in Maintaining your Dyson cordless vacuum

v8 Animal single blue light (not charging)

When plugging in, it cycles the three blue lights and then a single blue light stays on solidly. I replaced the battery, exactly the same, I tried a different charge unit, also no difference. It also completely stopped working (not pulsating, just nothing). The trigger mechanism looks ok as far as I can tell. I did not locate any hits when searching for this issue. Any help appreciated.

20 days ago

denisedalemNew Member

asked in Maintaining your Dyson cordless vacuum

dyson outsize

I have the Dyson Outsize. When I was emptying the bin, the red rubber ring and a grey plastic ring fell loose. I can not figure out where it goes on the bin. Inside or out? I can’t find any close of pictures of the bin to see. Should I call Dyson? Or does anyone have any advice for me. ?

1 month ago

spotlucyNew Member

asked in Maintaining your Dyson cordless vacuum

putting cordless vacuum in storage

We are putting our 12 month old gens5 complete detect cordless vacuum into storage for six months, what should I do with the battery, do I leave it fully charged?

1 month ago

NanaNew Member

asked in Maintaining your Dyson cordless vacuum

urgently need V8 vacuum parts

Hi there, the Dyson V8 stick vacuum is not a 'retired' model. They are still being sold in full. However parts have not been available for months (in Australia). I need to replace the V8 motor head asap (it has started scratching our floors) and also need the V8 replacement battery. I have checked the Spares2go 'genuine parts' store on Amazon. It gets really bad reviews. Where can I get official replacement parts for Australia ASAP? If the vacuums are still being sold, why can't we order the parts from Dyson store?

1 month ago

PhiltheFishNew Member

asked in Maintaining your Dyson cordless vacuum

Using Dyson cordless vacuum in summer house

Hi. I have a summer house which I use for 3 months a year. I have a Dyson cordless vacuum at home and I would like to get another for my summer house but I’m worried that it won’t like sitting there without charge for several months (we turn off the power when we leave the house). Does anyone know whether the vacuum’s performance will be impaired by leaving it uncharged for several months? Thanks

2 months ago

adeeNew Member

asked in Maintaining your Dyson cordless vacuum

V15 Detect Brush head coming apart from first use, what do i do?

I literally just bought this, after using this within 24 hours it is coming apart, the red strip on the brush head is coming off already… Anyone else experience this, Is this a defected part or just quality of these things are not up to par, what can I do?

2 months ago

adammaroNovice Member

asked in Maintaining your Dyson cordless vacuum

V10 animal motorhead not working

Hello, I have a V10 Cyclone Motorhead. Just after 2 years, the vacuum cleaner has stopped working, and when pressing the trigger it tries to start and then stop (known as boing sound due to the magnets). Similar experiences have been shared by: or I did all the cleaning, and saw a video online with exactly the same problem and a solution: It is upsetting that the product broke, just over 2 years after the purchase. As a previous research engineer at Dyson UK, I know the life tests carried out in NPD and I am sure customer care will be able to support. Cheers,Antonio

3 months ago

R AllardiceRookie Member

asked in Maintaining your Dyson cordless vacuum

Gen5 Floor Dok

Why is the Gen5 Floor Dok out of stock? Ordered one a couple of months ago, Dyson accepted order and then informed me that there were none in stock!Is Brexit causing this? 🤯

3 months ago

wraith-of-vernNew Member

asked in Maintaining your Dyson cordless vacuum

V7 Cordless brush bar - part number query

Hello,I have a Dyson V7 cordless and want to replace the brush bar for my direct drive cleaner, however I am encountering what seems to be the common issue of the 3-prong vs 4-prong.The motor that I have is a 3-prong one, and I can’t seem to find a replacement brush bar for it. I spoke with support however they only told me to buy a new Direct drive cleaner head, which is currently out of stock. Does anybody know if this part is a 3-prong one? https://www.dyson.co.uk/support/journey/spare-details.967157-02.344721-01

3 months ago

HoneybeeNew Member

asked in Maintaining your Dyson cordless vacuum

Losing power - blue light solid on charging

My dyson V7 seems to be losing power very quickly, it appears to be charging as the blue light is solid when on charge, no flashing etc as others have. It works but then cuts out after 5 mins or so, is this just the battery not holding charge? We have not replaced the battery and had the dyson a number of years.?

3 months ago

tugcekocaNew Member

asked in Maintaining your Dyson cordless vacuum

Dyson V8 Absolute Power issue with poor Customer Service

Hello, I am writing to express my extreme disappointment and frustration with the recent experience I had with Dyson's customer service regarding my Dyson V8 Absolute vacuum cleaner.Approximately three years ago, I made the decision to invest in a Dyson V8 Absolute in Portugal, believing in the quality and reliability of Dyson products. However, my confidence in the brand has been severely shaken due to the issues I encountered with my vacuum cleaner.Recently, my Dyson V8 Absolute stopped charging, leaving me unable to use it effectively. Naturally, I reached out to Dyson's customer service department seeking assistance. However, the response I received was far from satisfactory. Initially, I was advised to purchase a new battery, which I found perplexing considering the age of the vacuum cleaner. When I questioned the rationale behind this suggestion, I was then instructed to purchase a new cable.This back-and-forth exchange left me feeling frustrated and disillusioned. It became appa

3 months ago

jack.bNew Member

asked in Maintaining your Dyson cordless vacuum

V15 main body coming apart when emptying

When I empty the main compartment of my V15 detect plus the entire cartridge comes apart from the machine. On the app there is a video on how to replace the main body, but I cannot emptying the vacuum without it disassembling itself which is very messy. How can this be fixed? It seems like whatever part is supposed to stop it coming off unless the red button with the 1 on it is pressed isn’t working.

3 months ago

wj3b47New Member

asked in Maintaining your Dyson cordless vacuum

v8 (?) four flashing red lights, then one flashing blue one

Context:The vacuum I’m using is not sucking.I’m half sure it’s a v8 Animal.Pushing its trigger shows 4 flashing red, then 1 blue light. I learnt 4 flashing red lights indicate that it’s a battery issue, but the blue light threw me off. Being a US model, the first three characters of the vacuum’s serial number won’t show up in the Singaporean Dyson website.I see that there are Batteries D and E for this vacuum and that the E one is suitable.Questions:Is it a v8 Animal? Is it a battery issue, or something else? If it is a battery issue, is the Dyson V8 Battery E compatible with this Dyson vacuum? Otherwise, how do I resolve the vacuum not sucking?

3 months ago

ittaitalNew Member

asked in Maintaining your Dyson cordless vacuum

Cordless V11 floor head doesn't spin

New v11 machine, less than 1 year old. The floor head of this model uses a spinning head (roller) which stopped spinning. The device is very clean and well kept, no hair or debris, etc. Is clogging the rollers way. I had cleaned and maintained it. To me it seems that the roller head doesn't get any DC power via its electrical contact points. My biggest problem is that the local distributor tells me that there is no warranty for the roller head. This is an unaccepted answer. First thing, the roller head is a crucial part of the machine. Secondly, the problem arises from the main unit, not the roller head. What can I do to get this machine back in order? (Edited by moderator – Tags amended)

3 months ago

AstroNew Member

asked in Maintaining your Dyson cordless vacuum

Fluffy Optic Issues and Availability

Haven’t had my V12 Detect Slim for long but recently went to clean the Fluffy Optic head because hair was getting tangled around the wheels etc. After removing the brush bar I found that there was hair caught around the locking cap so pulled it apart to clear it. It became apparent that hair seemed to have melted/fused into something plastic around the axle. I contacted Dyson and they viewed the issue through my phone and because they didn’t have a part available she suggested that I return the whole machine to them or take it to my local repairer. Bit reluctant to return the whole thing when there is only one part required. I checked with my local repairer and he said that if Dyson didn’t have the part then neither would he so it was pointless to take it to him. I am just wondering if the brush bar for the LED Slim Fluffy is the same as the one in my Fluffy Optic? Also wondering what they would do if I did send the whole thing back to them, how long would I be without a vacuum

4 months ago

LourdaNovice Member

asked in Maintaining your Dyson cordless vacuum

Dyson Cordless V15 clean filter message - Suggestions?

I have my V15 about a month. I used it on some really dirty mats one day and decided to clean the filter.now every time I use it the clean filter message comes up.I don’t know what to do. I’m really worried that the filter wasn’t completely dry when I put it back on. (Moderation Edit - Converted to Question)

4 months ago

erellauraNew Member

asked in Maintaining your Dyson cordless vacuum

Mattress tool for V8 cleaning tips

What’s the best way to clean the mattress tool attachment for V8?

4 months ago

rp37New Member

asked in Maintaining your Dyson cordless vacuum

My Dyson V10 is pulsing and has a blockage light despite fully cleaning and replacing filter!

I’ve fully cleaned my vacuum, removed all dust that may be causing a blockage and even replaced the filter but I’m still getting a blockage light warning and the pulsing. I can’t figure out what could be the issue and haven’t found any other topics on here that mention the exact same thing?!

4 months ago

MitruhlarNew Member

asked in Maintaining your Dyson cordless vacuum

v12 detech needs filter cleaned after every use?

I am prompted by my v12 detect to clean the filter after every use. According to Dyson this warning should only appear about once per month. Does anyone know why this happens? Is it a defective part?

4 months ago

AlbaloneRookie Member

asked in Maintaining your Dyson cordless vacuum

vacuum not working when plugged in accessories

Hi I have a cordless Dyson (not sure which model but probably a V6) that is not working when plugged in the wand or any accessories that requires power. The other accessories which don’t have any rotation works fine.I have cleaned the filter and connection but it doesn’t work, can you help?

4 months ago

CommeenRookie Member

asked in Maintaining your Dyson cordless vacuum

How should I maintain my Dyson Cyclone V10 vacuum's brush bar?

Direct drive cleaner head over-susceptible to fouling/tangling from hair inside locking device(Moderation edit - title updated)

4 months ago

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