We have a Cyclone V10 Animal cordless stick vacuum. The main cleaning head is broken at the joint and we need a replacement. So we go onto the Dyson website and put in our serial number (off the bottom of our machine). That takes us to a page for a different model - the V8 - which is a completely different machine, so we go back and try searching by model for the V10.
We are then shocked to discover that the broken part itself cannot be replaced - a whole new cleaning head assembly needs to be purchased, even though most of the components are still okay. Hardly very eco Dyson! We then get to a page with no less than four different cleaner heads. Ours appears to be part no. 967483-05 which costs a ridiculous £60 but is out of stock anyway.
Therefore, I decide to call telephone support for advice. After waiting over twenty minutes in a queue I finally speak to someone who seems to be just browsing the same website I am, rather than having any in-depth knowledge of the products. I ask if the Motorbar cleaner head (part No. 972163-01) will be suitable but I’m told that it’s not, even though it’s listed on the web page for V10 parts. Instead, the person recommended the Torque Drive Motorhead (part no. 970100-05) which is even more expensive at £70 and is specifically listed as being only compatible with the V11. She told me “it should work” but if we have any problems we can always return it for a refund (at our expense of course).
I then decide to try the WhatsApp support route only to be told to visit the website for the item that I’ve already explained is out of stock! After going round in circles with someone who obviously hasn’t a clue what’s going on I give up and say I want to make a formal complaint. They tell me I have to call the telephone support line to do that so I’m back to square one!!
Unfortunately, having invested a huge amount of money in the machine and various accessories Dyson have got us over a barrel; otherwise we would just dump it and start over with another brand.
Has anyone out there had similar problems and can advise on which cleaner heads actually work with a V10?