Hi @shellmanab 

With battery faults we recommend a few ways to get the issue resolved, generally it requires a replacement battery or even some troubleshooting steps would resolve the issue at hand. 

I have popped a link which should give you some understanding on how to resolve the issue at hand. 

If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’. 

If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.