I purchased a replacement Torque Drive Motorhead Assembly (PN: 969110-01) on 4/21/2022.
About 2 weeks ago, I found that I was unable to remove the “Brushbar” for a weekly cleaning. At all. It was stuck like glue. I contemplated using a large screwdriver to force it out, but thought that might cause damage that would void the one year warranty. Until that day it simply pulled straight out with little resistance.
About a week ago, I took my vacuum (CYCLONE V10 ANIMAL SN: REMOVED) to the Dallas Service Center for assistance. After some back & forth, they claimed that my issue was NOT covered by the one year warranty. They speculated that something had “melted” and fused the brushbar to the motor assembly. When I asked if he was implying that I had “damaged” it in some way, he said he was “not” implying that. And, when I asked him why, then, it wasn’t covered by the warranty, he was unable to respond coherently and suggested that I contact customer service.
NOTE: I purchased this service part after being made aware that I was NOT cleaning the original Torque Drive Motorhead Assy completely, leaving particles in the “cup” area at the drive end of the Motorhead Assy, which hardened and caused problems. When I got the new part, I made sure to clean every area (especially the “cup” area) with compressed air. I assumed that this part would last much longer than 10 months.
Should this assembly be replaced under warranty?
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