V11 - Ring not sealing properly in cannister | Dyson Community
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V11 - Ring not sealing properly in cannister

  • 27 July 2024
  • 2 replies
  • 138 views

There is a black plastic flexible ring that runs on the bottom of the top part of the canister with the perforated metal surface. The hair as you can see in the first picture, is going by that black rubber piece. Then it works its way around to the air intake, which is in the metal perforated structure. So anything that gets around that rubber ring makes it to the intake. It seems that the rubber piece cannot completely seal, otherwise the vacuum doesn’t seem like it would work. But maybe it’s supposed to be very close so only dust gets through and not large particles. 

The square air intake shown in the front of the second picture is getting clogged up with pet hair that is getting past the rubber gasket in the second picture. It fills up each time I use the vacuum, causing an error that the air intake is blocked, and then I need to clean it out with a toothpick.

Any ideas? 

 

 

Hi @bdoherty08,

Welcome to the Dyson Community!

In normal use, dust, debris and pet hair should be thrown to the base of the bin as you vacuum. The flexible black rubber skirt at the base of the perforated metal shroud is designed to make sure lighter dust and debris remain settled in the bin. It’s not intended to seal with the bin wall.

Please try removing and cleaning the clear bin, as shown in our video guide - remove any obstructions between the clear bin and the cyclone pack, and make sure there are no blockages in the bin inlet or the duct through the centre of the cyclone pack:

 

You may also want to double check the following guide to make sure there are no blockages hidden within the wand or motorised floor tool, and that the filter unit has been given a thorough wash:

 

This should fully resolve things for you.

If you happen to need further support after following each of these steps, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

Hope this helps!

Thank you! Figured it out after reading your response and also found another video on YouTube where someone showed how to do a thorough deep cleaning of the machine. Many thanks! 

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