Hi everyone!

I have 2 batteries—the original one the vacuum came with, purchased March 2023, and an extra I purchased May 2023 for longer cleaning runs when needed (rarely, I realized, but still good to have). Both are suddenly not charging properly anymore.

I have inspected the cables, no damage.

I’ve removed the charger from the wall dock and tried it with the batteries.

I have tried plugging the charger into other working outlets at home. 

I tried to charge the batteries either with the vacuum connected or the battery alone.

I have cleaned the filter a few times, and the clear bin as well. No messages of blockages from LCD screen since purchase. 

Whether plugged in or not, once the charger is connected to the battery, both of these batteries’ blue lights pulse continuously, and continue to do so for a long period of time. The charge indication on the screen remains the same despite being charged overnight. Again, the lights pulse with the charger connected, even when unplugged.

The vacuum otherwise works fine, with the charge it has left on the batteries.

Has anyone else encountered this as well? Both batteries