Wand for Built-in Dusting and Crevice Tool Not Locking | Dyson Community
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Hi everyone,

I received a new Dyson V15 Detect Absolute today as a replacement for a defective V15 I had sent back. Right out of the box the wand that connects to the new built-in dusting and crevice tool is not locking into place. The button remains depressed and if I lift the vacuum up, the wand will just slide off. I’ve use a bit of force to try and engage it but I don’t want to break anything.

Is there any trick to doing this? There was no noticeable obstructions and I didn’t see any damage to the clips inside the wand.

 

 

I’ve already called customer support but they were useless in troubleshooting besides acknowledging the issue. They suggested a replacement wand - but it’s out of stock - so I’m basically left without a working vacuum until the wand is back in stock. Could be several weeks, and I’ve already been waiting a month for the replacement for my original defective vacuum. 😑

Any help would be appreciated.

Best regards,
B

Hi ​@w1nter,

Welcome to the Dyson Community! 

Thanks for letting us know about this - this wouldn’t be a normal experience at all. The wand should reattach easily and securely when you’ve finished using the Built-in crevice and dusting tool.

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™️ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™️ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

 

You didn’t read my entire post...

 

I’ve already called customer support but they were useless in troubleshooting besides acknowledging the issue. They suggested a replacement wand - but it’s out of stock - so I’m basically left without a working vacuum until the wand is back in stock. Could be several weeks, and I’ve already been waiting a month for the replacement for my original defective vacuum. 😑

 

Replacement part was apporved but is out of stock. I’m left with a defective vacuum right before the holidays. I’m stuck using a Shark vacuum that’s actually pretty good, and half the cost, in the meantime. It’s ridiculous that Dyson customer service can’t offer a solution for me. I’m never buying another new Dyson product due to multiple poor customer service issues. Shark or Miele for me next time...

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