I live in Seoul, South Korea. I have used the Dyson service centers here for repairs but it has been terrible. The service centers have been outsourced so they are not operated, or managed by Dyson. There is a Dyson phone center which connects you to the outsourced service centers. However, other than transferring your call, Dyson is unable to help you in any other way. Dyson is unable to answer questions about the repair service, or even the service centers themselves.
I have been to the outsourced service centers and it has been a terrible experience. The service is extremely poor, they have been dishonest about quotes, they will not give you a date by which you can expect repairs to be done unless you push them. In my case, when I asked when the repairs would be done, the technician simply said “I don’t know”.
I’m wondering if Dyson has the same model of outsourcing service centers in other countries or is this unique to Korea? I’m looking forward to hearing about Dyson repair service in other countries because I have been shocked by the poor quality of service from the Dyson phone center and service centers in Korea.