I am absolutely disgusted with the quality of Dyson straighteners. I have only had mine 2.5 years and the battery has been slowly dying over the last couple of month, I had a ‘chat’ with Dyson last week who were adamant that there was nothing they could do aside from charge me £100 to get it repaired or replaced or offer me 25% off if I bought another, which is an insult. Having already spent a considerable amount of money to buy it in the first place, I am not prepared to waste any more money on this product. Towards the end of my ‘chat’ the customer service person agreed to Dyson ‘ having a look at it’ It was collected and I’ve now had emails saying it is not even repairable- Dyson must be aware of the faults with their product as there are many forums where people are complaining about the quality, batteries dying and many more. It’s disgraceful that Dyson are happy to sell these straightener at the price they do, knowing full well they are likely to fail in one way or another. I am now aware of several people in my own family and friends group, where this has happened. My own daughter bought one and that failed after only 4 months and had to be replaced. I have insisted my product be returned to me and requested contact detail for their complaints dept - to add, their website states ‘ our products are built to last ‘ which is obviously untrue . I would like to understand if Dyson think, for a product of this expense, whether a life expectancy of 2.5 years is reasonable, as I certainly don’t ? If anyone does have contact for complaints dept please let me know
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