Hello @Emma.S,

We’d be happy to help. Can you please confirm which model you own?

@Emma.S 

Have you checked this post? 

I had this exact issue.

I contact CS and they ran me through the controls. They asked me to check that I can still control it using the App. I assume if you can’t control it using the App then it indicates a fault.. I have since found out a reset (turning the machine off then back on) could help to solve this though. 

Have you tried the physical remote?

Have you attempted a reset of the machine?

Charlie.

Hello @kellym I am not sure on the model number, its a heater with the LCD screen. It shows I have a Generation 2 machine on the Understanding which Dyson Air Treatment machine I own post.

@Charliebrown

The remote works just fine. I couldn’t control anything through the App. I think my machine must have been offline or something. Turning it off and then back on again after a few minutes worked. 

Thanks for the help :)