Hello Everyone,
I have read a few comments about Supersonice hair dryers dying shortly after the warranty ran out and had a similar experience. The mortar on mine died at around 2.5 years- it just stopped powering on. I took it to a Dyson repair store and was told that it couldn’t be fixed. They weren’t even allowed to open the hair dryers to look at the motors. They told me that the lifespan of the hairdryers in typically around 5 years, but mine was only 3- but the warranty was expired. They said there was nothing that they could do, other than offer me a 20% discount on a replacement. I find it outrageous that a $500 hair dryer is now trash after such a short period of time. Especially since I only used it 2-3 times a week. I’ve had other hair dryers last over 5 years for less money and other Dysob products last more than 15 years. As much as that upsets me, the fact that Dyson will only offer a 20% discount on a replacement is infuriating. Dyson regularly offers 20% discounts on Supersonic hair dryers. This past holiday season, they offered even had Supersonic hair priced at over 30% off for non-Dyson customers. So why is offering an existing customer less of a discount than you would offer the general public a resolution for a poor product that died early in its lifespan? Has anyone actually bought a replacement at that discount? I may have considered a replacement if I was offered a greater discount than the one the offered the general public during the holidays, but this is outrageous. I even tried to contact Dyson’s customer service to discuss this via phone (waited on hold over an hour and needed to hang up), sent an email (no response), and already left this comment in the community (which was deleted). I bought a Shark instead. Has anyone experienced anything similar and received a better resolution?