I recently bought a Dyson Supersonic HD07 off eBay which was shipped to me from China. The product feels heavy, the accessories look solid, the cable and box have a serial number tag but I still have a feeling that the product is not genuine. I was able to register the product on MyDyson website without any issues. I did reach out to the customer care center and all they said is that if the device gets registered, then it's not counterfeit.
Can you suggest how else I can validate the authenticity of my product? I couldn't not find any proud issues with manufacturing (looks a little dull though) or anything to do with the logo or otherwise. Any help is appreciated!
Best regards
Hello @colinsvjacob
If you need further support, or wish to check and see if you’ve purchased a genuine Dyson and not that of a counterfeit, there are a few ways we can help.
- Get in touch directly. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
- Visit our Identifying fake Dyson technology and websites. This answers questions around, Why counterfeit Dyson machines can be dangerous and Have you bought a counterfeit machine?, as well as providing a way to reporting suspicious machines.
If you'd prefer, you're welcome to call the Dyson Helpline to speak with our experts directly. You can find their number in the ‘Contact us’ section of the page.
Best wishes,
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