Does anyone know the correct glue that Dyson use to glue the velvet strip on?
On my brand new hair screw tool it half hanging off after about 1 hour of use.
Dyson customer support are unable to tell me the type of glue and suggest returning it. But I can see online this is a common issue with this attachment and I don't want to get into a cycle of replacing it one after the other...
Dyson sell hundreds, if not thousand of items a month. Some will fail, it’s why they offer a guaranteed.
People only tend to share a problem. I wouldn’t pay much heed to others. I’d actually find it quite strange if everyone posted how great a part was 😋!
Get a free replacement. I very much doubt it will happen again ☺️
Hey!
Ha!
I guess it’s just bad luck.
Kirby.
+7
Hi
I don’t suspect contact agents have access to a list of materials used in manufacturing. This type of information usually forms part of a businesses IP and isn’t shared.
All manufacturers have an acceptable failure rate on a product line or batch. For example: Less than 5%. Replacements, returns and refunds usually quash anyone vocalising their experience.
I suspect you’re seeing a manufacturer defect, falling within this percentage. With the size of manufacturing, it’s doubtful you’ll see a reoccurrence on a replacement.
David.
Yes I hope so... I can see that these strips are often also attached/fixed at the ends and on this item it isn't.
I had the exact same problem, after first used, same day I received the machine. Customer service told me it wasn’t covered. They said it was normal wear and tear. After the first use? On the first day I got it? Can’t be right? Any advice?
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