Hello! I’m new to this forum because this is the first issue I’ve had with my Dyson (I have 3 different). I have an HP04 - Dyson Pure Hot+Cool. We bought this machine in 2019 -used it everyday - changed the filters when required and all was fine until the last filter change. I ordered a new filter, through Dyson, tried to install it and it’s not recognizing. To clarify things a bit - originally this machine had a (for lack of a better term) 2 system filter. You first put in the charcoal and then the other one went in front. Well, Dyson changed to an all in one filter and since then it gives me an error for the 2nd filter. I’ve called the support desk - who told me to take it in to the service center. I did that and I was told it needs a new motherboard and the motor was blown. WTH!!! This machine is only 3 years old…. I’ve reset it several times and every time it appears to be looking for the 2nd filter! The fan still works although I’m not sure how - since the service center says it needs new motherboard & motor - both, buy the way, are no longer available to get. Anyone else have this issue? Am I totally out the almost $600 - if so, I’m not sure I’ll be purchasing any more Dyson products. HELP!!!
Best answer by DavidTaylor
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