On the app I getting Drip Tray overflow showing. Tried to do a deep clean but it wouldn’t respond, deleted the app and uploaded it and the message is still showing. Any ideas as to how I get rid of the message. It is dry and has only been in the house today and this warning came on at the first use.
Best answer by Anonymous
View originalMaybe a software issue. Have you tried running a product reset? Its proven as a fix on some other issues. 'Power Cycling/Restarting/Resetting' the air treatment machine | Dyson Community.
If not, you could ask dyson to look at the error. Could be a fault sensor.
Hi
Thank you for raising this with us.
Your machine will show this alert if the evaporator's drip tray has overflowed.
Push down on the outer cover release buttons to remove the outer covers. The inner door will spring open.
Take the evaporator out of the machine. Hold the evaporator by the handle and push it into the machine until it slots into place.
With the evaporator in place, close the inner door making sure it clicks firmly shut.
This should resolve the issue. Kindly contact our customer service team to make sure they complete further diagnostics steps.
They will provide you with the best possible solution.
Regards,
Hi,
it’s only showing the fault on the app, the info on the machine shows all good.
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