Dyson connected machines are programmed to send and receive data from the Dyson Cloud.
If the MyDyson™ app isn’t updating to reflect the most recent information, losses connection frequently or has disconnected all together, it could be due to a combination of factors:
- Weak or loss of WiFi in the home.
- Product location compared to the router.
- Continuous monitoring turned off.
- Loss of connection to the Dyson Cloud.
Weak or loss of WiFi in the home
If there is a weak or loss of WiFi in the home, your machine could have trouble connecting to the home network. If possible, try moving your machine to another locations.
Continuous monitoring turned off
If continuous monitoring is turned off in the app, the machine will not collect environmental information when in standby. Visit our Using Continuous monitoring article to view how to turn this function on in the MyDyson™ app.
Loss of connection to the Dyson Cloud
A ‘Power Cycle/Restart’ of your machine should help to re-establish the connection to the Dyson Cloud.
Please turn your machine off at the mains power supply and unplug it. Wait 10 minutes before plugging it back in and turning it back on at the mains power supply.
If the information on the logged in home-screen is not reflecting the local environment, where the Temperature and/or Humidity is showing in a (-) figure or 0 percentage, you may need to revert the machine to factory settings. Click here to view the steps on how to do this.