I am just baffled by the level of utter inefficiency and incompetence at Dyson. Where to begin: beginning of May I called about my hair dryer that stopped working (not even been a year), and they kindly offered to replace it. I send it via UPS with the label provided, and dont hear back for weeks. I called again, and finally was given tracking info for the replacement unit, only to find out several days later that it went back to the sender as sender requested it. ?????? I called and was told to wait 24 hrs, called again after a few days of nothing and was told another 24, and so on. The email service is just useless garbage, just wasted my time on it. I was just on the phone again (they told me I had called 9 times within this month) and was told to wait 8-10 business days. 2 months without resolution. Unbelievable. I am telling everyone I know not to buy from Dyson.
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