Welcome to September’s edition of our community newsletter.
The new shorter format we ran with in August was a roaring success, so in keeping with that, I’ve got a few items on our agenda today!
First, as with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all help! Keep up the great work.
Let’s make a start…
Welcome messaging
An exciting new feature comes to the Community this month, message automation. Whereas before this was only available for those that received a new Ranks and those awarded a Badges, we’ve been able to format the initial welcome message our users receive via the Community.
Once a user has signed up and activated their account, they’ll receive a message that not only welcomes them into the Community but highlights two of what we think are key articles to help them get started and make the most out of their time here. These are, Community Introduction and Meet the Community | Introduce yourself.
Knowledge base – Articles redesign
We’ve made it even easier for our members to engage, leave comments and ask questions. The Air treatment, Lighting, Robot, Cordless, Corded and Hair Care ‘Common question’ articles in the Knowledge Base were locked, meaning that no one could leave a comment. This is no longer the case.
Feel free to comment and ask questions against these at will!
‘Featured article’ – Format redesign.
We continue to innovate the community homepage; in the latest iteration we’ve redesigned the ‘Featured articles’ section. Whereas before, this highlighted articles from across our connected machine, we’ve started to include our non-connected ones, Hair Care, Corded and Cordless. This provides our visitors a view of what we believe are truly insightful articles from across our entire range.
What’s new…
We’re working on an exciting area of the Community, an exclusive Members Only category. Here we’ll feature articles aimed at our registered members, more information on our superuser campaign, upcoming rewards and articles making it easier for you to meet likeminded owners. Watch this space!
That’s it. As always, we’ll be posting regular updates in our ‘Content calendar’, letting you know what our most recent additions are. If you have a suggestion for future content or just simply wish to provide feedback, let us know in the comments below.
Speak to you all again very soon!