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StuartDyson Community Manager

published in Community news and information

Community Newsletter/Update - September 2023COMMUNITY NEWSLETTER

We're excited to bring you the next edition of our Community Newsletter!The eagled eyed among you will have noticed our last newsletter was back in the Summer, don’t worry we didn’t forget about this - we’ve simply switched to a quarterly format 😁! With this switch in formats, we’ll be sharing news in a new way. Community updates and latest additions will be shared under the ‘At-a-Glance’ sections, while the ‘Community tips’ will be used to highlighting how to get the best out of the platform and spotlighting key members. So, let's dive right in! At-a-GlanceOn the road to making the community the best place it can be, we wanted to focus making everyone's experience easier - looking to answer some of our top questions, in addition to pointing everyone in the right place to make informed decision about their next purchase. In support of this, over the last few months we’ve released several new articles and updated some of our existing ‘How To:’ content. Here’s a summary of what's new o

2141

6 days ago

StuartDyson Community Manager

published in Community news and information

Joining MyDyson™ and registering your machines

Registering your machines and unlocking exclusive benefits has never been easier. The MyDyson™ experience has been updated to support you with everything you need, all in one place. There are various new benefits personalised to your machine, including how-to guides, support and troubleshooting, and the ability to easily locate and order spares and accessories.To get started, select from either the web option or our exciting new MyDyson™ app.If you’ve already joined MyDyson™, simply download the new MyDyson™ app and enjoy the experience, on the move, any time of the day. For anyone that already has the Dyson app, with auto-update enabled through the App store, your existing version will update automatically. MyDyson™ – Dyson websiteJoining MyDyson™ and registering your machines gives you instant access to how-to guides, tailored support and more. And it's quick and easy. Follow our ‘Machine registration’ link to get started. MyDyson™ app – Apple and AndroidThe MyDyson™ app will be the

30540

11 months ago

StuartDyson Community Manager

published in Community news and information

Introducing the special-edition Ceramic Pop colourwayHAIR CARE

Introducing the special-edition Ceramic Pop colourway, available across the Dyson Supersonic™ hair dryer, Dyson Airwrap™ multi-styler, and Dyson Corrale™ straightener range.This is a colourful call-back to the 1986’s launch of the Dyson G-Force in Japan. Showing in a beautiful Blush Pink, Topaz and Patina.Take a look at the Ceramic Pop colourway for each of the machines below: Dyson Supersonic™ hair dryerView the machine on the Dyson US website here. Dyson Airwrap™ multi-stylerView the machine on the Dyson US website here. Dyson Corrale™ straightenerView the machine on the Dyson US website here. This colourway is now available in the US, Japan, Korea and China. Rolling out to markets globally throughout 2023. Explore the range by visiting our Hair care category on Dyson.com.We’re keen to hear thoughts on this new colourway, let us know in the comments below.

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5 days ago

StuartDyson Community Manager

published in Community news and information

Dyson V15s Detect Submarine™ - Now available in Germany, Singapore, China, Hong Kong, Japan, Korea and IndiaCORDLESS VACUUM

Great news! The Dyson V15s Detect Submarine™ is now available for pre sale across Germany, Singapore, China, Hong Kong, Japan, Korea and India - explore the technology behind the Dyson V15s Detect Submarine™ on the Dyson website by Visiting Dyson.com.In case you missed our Dyson V15s Detect Submarine™ - Now available in Australia and New Zealand, here’s a reminder of the key features across the Dyson V15s Detect Submarine range. Pet messThe wet dry vacuum removes pet food and muddy paw prints from kitchens and busy entrance ways. Cooking spillsRemoves dry, wet kitchen debris, fine dust, and stains simultaneously. Mealtime clean-upsEasy to push and pull even around the corners and table legs. Bathroom stainsSpot cleans, removing stains and spills - when used on hard floors. Automatically deep cleans on carpet and hard floorsDigital Motorbar™ cleaner head powerfully sucks up dust and hair from all floors, and anti-tangle technology prevents interruption. While 7,815 stiff nylon bristle

3850

30 days ago

StuartDyson Community Manager

published in Community news and information

Introducing the Dyson Supersonic™ hair dryer Flyaway smootherHAIR CARE

Great news! The latest attachment for the Dyson Supersonic™ hair dryer, the Flyaway smoother is now available to purchasing is the US. The Flyaway smoother has a rotating mechanism that allows for a multi-functional styling tool. With two styling modes in one attachment. To switch modes, simply rotate the end cap of the attachment until you hear an audible ‘click’ sound. Style modesSmoothing modeCoanda airflow attracts hair to the surface of the brush. Air is then propelled along the hair strands for a smooth, straighter style. Flyaway modeSwitch modes to focus the Coanda airflow and lift longer hairs to the front, hiding flyaways below.Use on dry hair for a shiny finish. Please note. The Flyaway smoother is part of the Dyson Supersonic™ hair dryer offering in certain countries. Please check your local Dyson website for the latest information. Want a simple routine to get started?We’ve got the perfect routine for those looking to use the attachment on wet hair.Rough dry to 70% with the

1791

1 month ago

StuartDyson Community Manager

published in Community news and information

Dyson V15s Detect Submarine™ - Now available in Australia and New ZealandCORDLESS VACUUM

Great news! The Dyson V15s Detect Submarine™ is now available for pre sale at Dyson.com.au & Dyson.co.nz - explore the technology behind the Dyson V15s Detect Submarine™ on the website by click on the corresponding links. This latest drop, deals with yours - cleaning up spills, splats, dirt and hair.Pet messThe wet dry vacuum removes pet food and muddy paw prints from kitchens and busy entrance ways. Cooking spillsRemoves dry, wet kitchen debris, fine dust, and stains simultaneously. Mealtime clean-upsEasy to push and pull even around the corners and table legs. Bathroom stainsSpot cleans, removing stains and spills - when used on hard floors. Automatically deep cleans on carpet and hard floorsDigital Motorbar™ cleaner head powerfully sucks up dust and hair from all floors, and anti-tangle technology prevents interruption. While 7,815 stiff nylon bristles drive deep to remove ground-in dirt from rugs and carpets. With the news that the Dyson V15s Detect Submarine™ wet and dry cl

3586

1 month ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - June 2023COMMUNITY NEWSLETTER

Welcome to June’s edition of our newsletter.Hello to all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here! Every time you interacted with an article, leave a ‘like’, comment, suggestion, or feedback, it all helps our community grow 😃!Let’s start by looking at what our team have been working on this last month. And highlight the NEW content that hit the community in June. Competition and PollsOn the road to making the community the best place it can be, and growing the platforms content, it's super important that we have your input and insight into our technology. We’re therefore trailing something new, Competitions and Polls - each designed to gather input across our categories, with a very specifically goal. To inform our teams on the type of content our owners would like to see featured on the community and beyond, whilst adding a level of fun! So far we’ve posted: Dyson Zone™️ headphones: Photo Competition Dyson Co

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2 months ago

StuartDyson Community Manager

published in Community news and information

Wildfire smoke: what is it and how to protect yourselfCOMMUNITY NEWS

As wildfires continue to devastate North America, resulting smoke from the fires has spread rapidly around the region. We take a look at the recently released articles our US Newsroom - Wildfire smoke: what is it and how to protect yourself.Within this article, Dyson breaks down the pollutants making up the smoke and provides recommendations during times of unhealthy air pollution. This includes: (1) What is wildfire smoke?Wildfire smoke can linger in the air for hours, days, or even weeks following a fire. This smoke can contain gases like carbon monoxide mixed with fine particles from the materials burning in the fire, water vapor, and other particle pollutants (Source). Particle pollution is a mix of coarse and fine particles. The concentration of particle pollution in wildfire smoke is often so high that it can become visible. The air will look smoky, hazy, or foggy and sight lines become limited. Smoke damage from wildfires presents a public health threat, and the smoke can caus

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3 months ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - May 2023COMMUNITY NEWSLETTER

Welcome to May’s edition of our newsletter.Hello to all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here! Every time you interacted with an article, leave a ‘like’, comment, suggestion, or feedback, it all helps our community grow 😃!Let’s start by looking at what our team have been working on this last month. And highlight the NEW content that hit the community in May. How to: Campaign We’ve been releasing even more articles into our ‘Getting to know your machine’ series. In May, we’ve focused our efforts into articles that help new and returning owners become familiar with their machines’. These include:Robot vacuums: Getting started Dyson Hair care: Getting started Dyson Cordless vacuums: Getting to know the LCD screen Robot vacuum: Getting started with the joystick control and other audio features Robot vacuum: Getting started with Purification and Visor on the headphonesOur next batch of articles focus specifical

481

3 months ago

StuartDyson Community Manager

published in Community news and information

Gen5detect™ - Now available in the USCORDLESS VACUUM

Great news! Dyson's most advanced cordless vacuums to date, the Gen5detect™ and Gen5outsize™ are now available in the US.The Gen5™️ cordless vacuums come in two sizes. For big cleans. And bigger cleans. Removes dust and hair from soft furnishingsThe Hair screw tool has a conical brush bar that removes and de-tangles long hair and pet hair – straight into the bin. Engineered for mattresses, sofas, pet beds and stairs. Single-button power controlPower at the touch of a button, with no trigger to hold. For comfortable, continuous cleaning. Big bin. Bigger bin.Dyson Gen5outsize™ has a 150% bigger vacuum bin – so you can clean for even longer before emptying. Wide cleaner head. Wider cleaner head.Dyson Gen5outsize™ vacuum has a 25% wider Digital Motorbar™ cleaner head³ to cover more floor with each sweep, for faster room cleaning. Explore the technology behind our Gen5™️ cordless vacuums by visit the Dyson website by click on the corresponding link - Visit Dyson.com. Visit our own Dyson Cor

1685

3 months ago

StuartDyson Community Manager

published in Community news and information

Introducing the Dyson Submarine™ wet roller headCORDLESS VACUUM

From St James Power Station, Singapore, Chief Technology Officer, John Churchill unveiled the Dyson Submarine™ wet roller head whilst giving a glimpse into Dyson’s vision of the future of clean homes, borne of decades of expertise in filtration, airflow, motors, software, and robotics. The Dyson Submarine™ wet roller head delivers just the right amount of water to effectively remove spills, stains, and small debris from hard floors. To achieve an optimum ‘clean floor’ finish without over saturating, the wet roller head has been engineered with an eight-point hydration system, using a pressurised chamber for even water distribution across the full width of the roller.The motor-driven microfibre roller removes spills, tough stains and small debris, covering flooring up to 110m, thanks to a 300ml clean water tank. A durable plate extracts contaminated water from the wet roller and deposits it into a separate waste-water tank to ensure no dirt and debris is transferred back onto the floor.

1147511

7 hours ago

StuartDyson Community Manager

published in Community news and information

Announcement: The Dyson 360 Vis Nav™ robotic vacuum launches on the CommunityROBOT VACUUM

Earlier this week in Tokyo, Japan, James Dyson unveiled the next generation of intelligent robotic vacuum cleaners - the Dyson 360 Vis Nav™ robotic vacuum.Today, we’re very excited to make an announcement of our own! We’ve updated our existing robot content to include the Dyson 360 Vis Nav™ robotic vacuum - adding to the already rich content we have to support owners with product onboarding, in-app functionality, through to maintenance and common queries. This update includes: An update to our TWO existing community sections - For the discussion and sharing of product knowledge; Homepage Category - ‘Robot vacuums’. Knowledge base Category - ‘Robot vacuums’. Updated copy, onboarding and support material, including embeddable YouTube links applied to our existing 33 articles and 8 subcategories - individually designed to help onboard and support owners; Robot vacuums subcategories; General discussion - For general discussion and help. Setting up your home - For discussion and adv

4598

3 months ago

StuartDyson Community Manager

published in Community news and information

Introducing the Dyson Purifier Big+Quiet FormaldehydeAIR TREATMENT

The Dyson Purifier Big+Quiet Formaldehyde is designed specifically for large, open-plan spaces, with the Dyson HEPA Big+Quiet purifier engineered specifically for simplicity in shared, commercial spaces.New Cone Aerodynamics delivers 10-metre projection, with the Dyson Purifier Big+Quiet Formaldehyde BP04 and Dyson HEPA Big+Quiet purifier BP06 model fitted with the new CO2 sensor, which indicates when to ventilate.Alongside its powerful projection, the Dyson Purifier Big+Quiet is engineered to operate quietly, producing just 56 decibels of noise - making it our quietest yet most powerful purifier. To learn more about the Dyson Purifier Big+Quiet Formaldehyde, visit the Future of clean article. Be among the first to hear when the Dyson Purifier Big+Quiet Formaldehyde will be available in your market, don’t forget to register your interest via the sign up page in your market.

6312

3 months ago

StuartDyson Community Manager

published in Community news and information

Introducing the Dyson 360 Vis Nav™ robot vacuumROBOT VACUUM

From Tokyo, Japan, James Dyson unveiled the next generation of intelligent robotic vacuum cleaners - the Dyson 360 Vis Nav™ robotic vacuum. The Dyson 360 Vis Nav™ robot vacuum has sensors that detect the edges of a room, and redirect suction through a side-actuator for precision edge cleaning – solving one of the biggest challenges for any robot – edge cleaning. Its high-level processor thinks and adapts, capable of pinpointing its position to within 71mm.Dyson cordless vacuum technology uses acoustic piezo sensors to count and categorise dust particles, informing owners via LCD screen when to move on, or continue cleaning. These readings also determine the suction power required for the task, automatically adjusting power levels. To learn more about the Dyson 360 Vis Nav™ robotic vacuum, the unique Simultaneous Localisation and Mapping (SLAM) technology, including dust detection, obstacle avoidance and wall detection, visit the Future of clean article. Be among the first to hear when

121910

1 month ago

StuartDyson Community Manager

published in Community news and information

Dyson Zone - Now available in Great BritainHEADPHONES

Great news! The Dyson Zone™ headphones with air purification are now available in Great Britain. To learn more, visit the Dyson website by click on the corresponding link - Visit Dyson.com. To try the latest Dyson technology at your nearest Demo store, including the Dyson Zone, book an exclusive experience with a Dyson Expert today - Available at the London and Manchester stores. This exciting launch brings the total number of countries these are available in to five, including the US, Hong Kong, China, and Singapore. With news on social media that they’ll be coming soon to Europe and Dubai, is there anywhere else you’d like to see these launch? Leave your reply in the comment below.

451

4 months ago

StuartDyson Community Manager

published in Community news and information

Introducing the Dyson Airstrait™ straightenerHAIR CARE

With the unveiling of our latest hair care innovation, the Dyson Airstrait™ straightener in New York. Which straightens and dries hair simultaneously, from wet. With no hot plates and no extreme heat. We’ve excited to expand the Hair care category here on the community to incorporate this new product.From sharing our ‘Getting started’ videos, articles that explore the Wet and Dry styling modes, through to those that cover general maintenance, here’s a summary of everything that's new and that’s changed: Three NEW articles - With the focus on styling and maintenance; Dyson Airstrait™ straightener - Styling Maintaining your Dyson Airstrait™ straightener The Dyson Airstrait™ straightener: Wet and Dry styling modes Amending five EXISTING articles, individually designed to help onboard and support owners; Dyson Hair care: Getting started Understanding which Hair care machine I own Hair care styling tips: straighteners, airwrap multi-styler and hair dryer Dyson Airstrait™ straighte

77622

18 days ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - April 2023COMMUNITY NEWSLETTER

Welcome to the April edition of our newsletter.Hello to all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here! Every time you interacted with an article, leave a ‘like’, comment, suggestion, or feedback, it all helps our community grow 😃!Let’s start by looking at what our team have been working on this last month. And highlight the NEW category that hit the community at the end of April. How to: Campaign We’ve been releasing even more articles into our ‘Getting to know your machine’ series. In April, we’ve focused our efforts into articles that help new and returning owners become familiar with their machines’. These include:Dyson Zone™️ headphones: Getting started Dyson Cordless vacuums: Getting started Dyson Airwrap™ multi-styler: Golden rules for curl retention Dyson Supersonic™ hair dryer: Understanding the attachment and accessoriesOur next batch of articles focus specifically on our Hair care category and revisi

350

4 months ago

StuartDyson Community Manager

published in Community news and information

Introducing the Dyson Zone - Pure audio. Pure air. Anywhere.HEADPHONES

With the exciting news that the Dyson Zone™️ headphones are set to launch to even more markets, delivering pure Dyson audio with industry-leading noise cancellation and purified airflow to the nose and mouth of every owner, we’re very excited to make an announcement of our own! We can now share the expansion of our Community to include a bespoke discussion forum and knowledge base - designed to support owners with product onboarding, in-app functionality, audio, purification, through to maintenance and common queries. This expansion includes: Two NEW Community sections - For the discussion and sharing of product knowledge; New Homepage Category - ‘Headphones’. New Knowledge base Category - ‘Headphones’. Eight NEW subcategories, individually designed to help onboard and support owners; New Homepage subcategories; General discussion - For general discussion and help. Setting up your headphones - For discussion and advice on pairing, connectivity, audio and purification. Contro

247112

3 months ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - March 2023COMMUNITY NEWSLETTER

Welcome to the March edition of our newsletter.Hello to all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here! Every time you interacted with an article, leave a ‘like’, comment, suggestion, or feedback, it all helps our community grow 😃!Let’s start by looking at what our team have been working on this last month. And end with a sneak peek at something exciting hitting the Community soon. Spotlighted PostsWe’ve always on the lookout for our next hot topics. Posts that we feel should be put in the ‘Spotlight’, those that highlight unique features or benefits, and those that are a little more bespoke.This month we’re ‘Spotlighted’:Dyson NEW Lego sorter Airwrap attachments - Which are the best? Omniglide, Micro, Digital Slim, V10 Compatibility V15 Particle Count Data - Local Download Query Considering an upgrade to the Dyson Purifier Hot + Cool, any recommendation?To search for all the posts included as a ‘Spotlight’, en

833

5 months ago

StuartDyson Community Manager

published in Community news and information

Community News - We've expanded!COMMUNITY NEWS

In August 2022 we expanded the community to include our Cordless, Corded, Lighting and Hair Care categories. Creating bespoke discussion and support areas for each. This provided owners, visitors, and those with an interest in Dyson technology with further areas to find support for and to have open discussions with other Dyson enthusiasts about their machines. Since that time our English language platform has grown exponentially, expanding the support and instructional content available, optimising the website and mobile experiences, helping to guide more members and visitors to answer, to get assistance and engage with one another, right through to increase our members count.Today, I’m extremely excited to share that we’ve expanding even further and have released two new community instances available in Italian and Japanese languages. The addition of these is an important step in the way we communicate, support, and untimely engage with each of these markets. Visit our Italian and J

140

5 months ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - February 2023COMMUNITY NEWSLETTER

Welcome to February’s edition of our newsletter.A very warmly welcoming all our new members, those that are returning and those that’s still considering joining us, it’s great to have you here. Every time you interacted with an article, leaving a ‘like’, comment, suggestion or feedback, it helps our community grow 😃!In our January edition we started celebrating our top contributors from the month - those that have helped to answer the most questions, replied the most and have generally looked to improve the community. This editions no different. Simply look for our ‘Top contributor’ sections below. Before we share who these members are, let’s look at two exciting features our team have been working on throughout February. Spotlighted PostsWe’ve always on the lookout for our next hot topics. Posts that we feel should be put in the spotlight. While these have typically been where other members highlighted a benefit or discovered a unique feature of their machine, we’ve expanded it to h

891

6 months ago

StuartDyson Community Manager

published in Community news and information

Can I submit/share my ideas on future technology with Dyson?

Although we always love to hear feedback on our technology from Dyson owners, unfortunately we can’t accept product ideas and suggestions submitted from outside our organisation. This could lead to misunderstandings - we have to be very cautious, especially in terms of intellectual property. We have a 6,000-strong global engineering team, who are busy developing a pipeline of new Dyson technology stretching 25 years into the future. We can't reveal anything they might be working on until we're ready to launch, but the Dyson Community is a great place to stay up to date with our latest news!We do wish you the best of luck with your ideas!

1330

7 months ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - January 2023COMMUNITY NEWSLETTER

Welcome to January’s edition of our community newsletter. Our first of 2023! With the New Year, we’re welcoming a new tradition, we’re not only planning to share what we’ve been working on behind the scenes, what new and exciting things we have in store, but we’ll be continuing the theme of our December edition, by celebrating our members - In this and future editions, we’ll be highlighted our top contributors, those that have helped to answer the most questions, replied the most and have generally looked to improve the community for all! Look out for this at the bottom of our newsletter. First, I’d like to start by continuing a tradition of my own, by warmly welcoming all our new members, those that are returning and to those that’s still considering joining us! It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all helps our community to grow! Please keep up the hard work.Let’s ge

631

7 months ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter - December 2022COMMUNITY NEWSLETTER

Welcome to this very special edition of the community newsletter, our festive edition! Whereas we’d usually update everyone on the comings and goings of the community, what the latest features we’ve introduced are and even what we’re working on behind the scenes, we’re taking a slightly different approach this month. It is the end of the year after all! We’d like to share what we’re thankful for on the community this year. And simply put, its all of you! We couldn’t and wouldn’t have a community, if it weren’t for our dedicated users, free speakers and supporters. Every single interaction, from the most common questions, through to the bespoke, content suggestions, detailed responses and those that look to share feedback and suggestions, we thank you all. Without these, we wouldn’t have grown our content, been able to expand to include our entire category range and most importantly, wouldn't have been able to welcome even more members into our existing pool of users, owners and advocat

1294

8 months ago

StuartDyson Community Manager

published in Community news and information

Community Newsletter – November 2022COMMUNITY NEWSLETTER

Welcome to November’s edition of our community newsletter.As with every newsletter, I like to start off by welcoming all our new members, those that are returning and to everyone that’s still considering joining us. It’s truly great to have you here. From the moment you hit the homepage, interact with articles, leave likes, a comment or simply create your own topic, it all helps our community to grow! Please do keep up the great work. Here’s what we’ve been working on through November: Community linking - MyDyson™ appSince the community launched back in august last year, it’s seen multiple phases of expansion. An extension to each category, new discussion and support areas, as well as regular updates to the self-evolving knowledge base. To support this, we’ve been working with the development team to further align the community’s In-App links and the categories these appear against. We’re very excited to say that the community is now featured in the app for our Air Treatment, Floor car

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9 months ago

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