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Maintaining your air treatment machine

Keep your air treatment machine performing at its best. Post questions about machine maintenance here.

  • 36 Posts
  • 131 Replies

36 Posts

A
AloirogNew Member
asked in Maintaining your air treatment machine

Dyson Purifier Humidifier - 150g of citric acid

Hello, I am about to perform deep clean cycle and requires 150g of citric acid, how many cups is 150g equal to?

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E
1 day ago
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Alison GaskinsNew Member
asked in Maintaining your air treatment machine

Air Treatment - Autoreact buzzing. Is this normal?

I bought my cool auto react purifying fan - everything works brilliantly. But when it’s plugged in and inactive it emits a notable humming sound which is quite annoying - especially at night. Is it meant to do that?  Is that a sign that it’s actually doing / monitoring something and not altogether inactive at all? (Moderation Edit - Tags Added/Title Updated)

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Community Moderator
2 days ago
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magbRookie Member
asked in Maintaining your air treatment machine

Dyson humidifier - Are there any ill effects from running a cleaning cycle without the cleaning packet?

I just got my dyson machine and I pressed the clean button not knowing what it does and I ran a clean cycle without the cleaner packet. Can someone tell me what effects this will have on my machine?

2
M
2 days ago
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Alina89Rookie Member
asked in Maintaining your air treatment machine

Dyson Purifier HP09 Formaldehyde catalytic filters - New design, is it okay to use?

Hello, I have just received my Dyson HP09 formaldehyde purifier and I have noticed that the catalyst filters are totally different than what I have seen online and on the Dyson YouTube videos. Could someone please confirm if I have received the wrong filters or have Dyson changed them? Mine looks more like a carbon filter I think.This is the look of the ones I have received: (Moderation Edit - Tags Added/Title Updated) 

5
Jack C
20 days ago
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MschmidtNew Member
asked in Maintaining your air treatment machine

Dyson Purifier (first generation) F indicator - Any suggestions?

After I changed the filter with a Dyson filter, the F indicator did not go away. (Moderation Edit - Tags Added/Title Updated) 

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Bronze Level Contributor
1 month ago
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digivexedNovice Member
posted in Maintaining your air treatment machine

High Pitch Sounds Dyson Purifier Cool Formaldehyde TP09

This is my second purifier TP09, as I returned and replaced the original due to the intermittent high pitch squealing sound that it produces and now the 2nd model is doing the same thing.  I've researched the community as well as a few other online communities and it concerns me that many people have this same issue and it has not really been addressed as to why and what is the cause.  I do not want to visit a repair center as I've stated that is my 2nd machine and therefore it's not an isolated issue.It seems to me that there is a flaw in the design that is not being addressed.  It doesn't make sense why it works perfectly fine until it doesn't.  If I change the setting from Auto to a number less than 7 I can hear the high pitch sound loudly, 7 - 10 and it can not be heard that much due to the wind speed overpowering however that is not an appropriate sound level to hear all day and after running at that speed for long enough the high pitch starts up again.Many people are attempting t

17
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1 month ago
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Rachel72New Member
asked in Maintaining your air treatment machine

Anyone know how I can take my dyson cool fan apart?

Hi i have the old blue type dyson fan does anyone know how i take it apart to clean it please as its full of dust and making a funny noise 

1
F
Bronze Level Contributor
2 months ago
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BillypNew Member
asked in Maintaining your air treatment machine

Purifier Humidifier - issues galore - Advise wanted!

Says it’s obstructed but it’s not.  says it’s empty, but it’s full. No obstruction. Ran a deep clean cycle last month. Nothing has worked since then. Yay! (Moderation Edit - Tags Added/Title Updated)

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Jodey
Community Moderator
3 months ago
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CKPNovice Member
posted in Maintaining your air treatment machine

Dyson Purifier Humidify & Cool Formaldehyde

Dyson Purifier Humidify & Cool Formaldehyde and the humidifier stopped working after a month of use. The water tank is full, it’s water level does not change even after running continuously for 24/7 on the 70% humidity setting. The humidity doesn’t exceed 53% while on the 70% humidity setting. The room size is tiny “10’2” X 13’. ”I ran a deep cleaning cycle with no change in the humidifiers status after the cleaning cycle. I purchased this Dyson Purifier Humidify & Cool Formaldehyde product primarily for the humidifier function. All I have now is a very expensive paper weight fan. I am extremely disappointed with this purchase! (Moderation Edit - Tags Added)

2
C
3 months ago
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MRoskeNovice Member
asked in Maintaining your air treatment machine

PH02 Alerts flash by too quickly - What to do?

My PH02 is intermittently flashing the triangle with exclamation point alert. If I have the app open I get a pop up but it goes away before I can read it.   Is there a way to go review old alerts? Or to make them latch until I acknowledge them? I would really like to know what’s happening with this one so I can fix it. 

5
Jodey
Community Moderator
3 months ago
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Shirley DavisNew Member
asked in Maintaining your air treatment machine

Help untighten the screw on a Dyson remote

Screw on dyson screw is too tight on the remote  (Moderation Edit - Tags Added) 

1
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Bronze Level Contributor
3 months ago
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CCSR79Novice Member
asked in Maintaining your air treatment machine

TP09 - Filter looks NEW after a year of use

I’m approaching a year in March since I purchased my TP09, I leave it on auto 24/7, so I bought a replacement filter even though I did not get a warning yet that it needs to be changed, but I have pets, live in Florida and there’s always a lot of dust around since I’m close to construction areas, and my boyfriend’s allergies were acting up when he was at my place.  I went to remove the old filter and it looks BRAND NEW.  Not one speck of dust after a year of use, sparkling white as if I just unboxed it.  Is my TP09 just blowing air this whole time and not actually filtering anything?  Looks like I’ve had a defective unit all along which explains why I have not seen any improvements in air quality.  What can I do?  How can I test it?  I leave it in auto mode all the time. 

4
C
3 months ago
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cwturnerNew Member
asked in Maintaining your air treatment machine

Purifier - Filter Status Issue?

I have two air purifiers, a Dyson Pure Cool Link and a Dyson Pure Hot+Cool.  The Cool Link, which I purchased in November of 2020, shows me the filter status in the app.  Currently, I still show 11% life on that original filter.  However, the Hot+Cool, which I purchased in April of 2022, just shows 0%, which cannot be right.  It’s as if it does not even recognize that there’s a filter in there.  In the app, the “Continuous monitoring” switch is in the “on” position, but the “Filter management” section, is just “grayed out” and does not respond.  Any suggestions on how to correct that? (Moderation Edit - Tags Added)

1
Charliebrown
Bronze Level Contributor
4 months ago
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SamanthaChanelRookie Member
asked in Maintaining your air treatment machine

Filter Stock - Australia

I’ve been trying to get a replacement filter for almost 18 months and they seem to be redundant now. I’m in Australia, and I don’t want to buy an imitation/inferior filter. (Moderator Edit - Tags Added, Created Question)

4
S
Bronze Level Contributor
4 months ago
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alexmulholRookie Member
asked in Maintaining your air treatment machine

Purifyers stopped humidifying after filter replacement

Hi, I have two purify and cool machines that I run constantly in the winter. They were both working fine until they indicated that (first) deep cleans and (then) new filters were required. I did the cleans and then replaced the filters. Now they are indicating that they are humidifying but the water tanks remain full despite the room humidity being well below the set level (70%).  Has anyone else experienced this issue after replacing the filter? Thanks.

3
Charliebrown
Bronze Level Contributor
5 months ago
J
JeffsairNew Member
published in Maintaining your air treatment machine

Air Purifier filter change - We're so glad we did!SPOTLIGHTED POST

Make sure you change your air filters. My wife purchased an air purifier in September 2020 for her classroom and it finally was down to 10% so we changed the filter. Wow! I wish I would have changed this sooner. I’m so glad she had this to protect her. 

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Stuart
5 months ago
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TimmyNew Member
posted in Maintaining your air treatment machine

Heat fan AM04 - Spare parts

Does anybody know where I can get a replacement element for my AM04 fan Heater, help(Edited by moderator – Tags added) 

1
K
Silver Level Contributor
5 months ago
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ChrisNorwichNovice Member
posted in Maintaining your air treatment machine

Blown Fuse on Pure Hot and Cold

Just the title really, I went downstairs to find my Pure Hot and Cold had been turned off. I pulled out the plug and there was a black mark at the socket and the fuse part of the plug didn’t look right. I’m no electrician but I’m guessing this is a blown fuse. Pics below. I’m just posting for some help and to figure out what my options are. I purchased it directly from Dyson on 25 November 2020. Thanks  (Edited by moderator – Moved to a new category)

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S
Bronze Level Contributor
5 months ago
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Mattgarty89Rookie Member
asked in Maintaining your air treatment machine

Combined Vs Dual Filter - Purifier Display

Hi guys, I have a hot and cool air purifier that is about 3 years old. The design for the hepa and carbon filters has changed. Ive changed the filters to the new style but now i get this error message which flashes in the dark where my daughter is sleeping. Anychance how to keep it off? I have changed the display page multiple times but it reverts back to this screen. Any help plrase? (Edited by moderator – Tags added/Title amended/moved to relevant category) 

3
Charliebrown
Bronze Level Contributor
6 months ago
G
Silver Level Contributor
GraceWoodSilver Level Contributor
asked in Maintaining your air treatment machine

DP04 - Warning Screen

Hi, Does anyone know what this warning screen means? I’m trying to help a friend identify what it is, but I can’t find any information online. DP04 - WarningThank you. Grace.

2
Charliebrown
Bronze Level Contributor
7 months ago
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drillsgtjNew Member
asked in Maintaining your air treatment machine

Filter replaced - Still showing as required

I replaced the filters on my air purifier with heat but it's still showing I need to replace them. I have unplugged and plugged back in to no avail. 

2
K
Silver Level Contributor
9 months ago
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sllpm8Rookie Member
asked in Maintaining your air treatment machine

DP04 Maintenance

My DP04 HEPA is starting to produce a high frequency sound on speeds 1-3 and it’s been getting worse over time. Is there a way to fix this issue? I’ve had the unit for a little over a year so it seems very premature to have to replace it. (Edited by moderator – tags added)  

14
Stuart
10 months ago
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mazmeer2New Member
asked in Maintaining your air treatment machine

Dyson Air Purifier TP04 exterior turning yellow

My dyson TP04 white plastic exterior turning from white to yellow right now. Is there any solutions to turn back it back to white?Appreciate your helpThank you(Edited by moderator – Tags added) 

4
Stuart
11 months ago
A
AmyG201New Member
asked in Maintaining your air treatment machine

humidifier tank in summer

I don’t need the humidifier in the summer months.  Can I leave the tank empty and the humidifier setting turned off or is there a better way to keep the machine in its best condition while not in use?(Edited by moderator – Tags added) 

3
Dyson Community Moderator
Community Moderator
1 year ago
B
BetsymoRookie Member
asked in Maintaining your air treatment machine

Ph01 tank status is empty (but it's not)

I have had two PH01's for about 18 months now. They're great, except one of mine is stuck on the fact that it thinks it's, water tank is empty. But the tank isn't empty. I've filled it to various levels over days. I've tried to power cycle it in different ways for different periods of time. Nothing is working. What can I do to get it to sense that the tank has water? 

8
H
1 year ago
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