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Maintaining your Dyson air treatment machine

Maintaining your Dyson air treatment machine

Keep your Dyson air treatment machine performing at its best. Post questions about machine maintenance here.

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74 Posts

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Greg RogersNovice Member

asked in Maintaining your Dyson air treatment machine

Dyson Filter Code

I have an error code showing my carbon fiber orange filter needs to be replace. I have replaced the filter, and tried to reset it pursuit to the manual by holding the nighttime button for 5 seconds. The filter will not reset. I have also tried to recycle the machine by holding the remote power and machine power buttons for 10 seconds. Nothing works. Any suggestions?

1 day ago

digivexedNovice Member

posted in Maintaining your Dyson air treatment machine

High Pitch Sounds Dyson Purifier Cool Formaldehyde TP09

This is my second purifier TP09, as I returned and replaced the original due to the intermittent high pitch squealing sound that it produces and now the 2nd model is doing the same thing. I've researched the community as well as a few other online communities and it concerns me that many people have this same issue and it has not really been addressed as to why and what is the cause. I do not want to visit a repair center as I've stated that is my 2nd machine and therefore it's not an isolated issue.It seems to me that there is a flaw in the design that is not being addressed. It doesn't make sense why it works perfectly fine until it doesn't. If I change the setting from Auto to a number less than 7 I can hear the high pitch sound loudly, 7 - 10 and it can not be heard that much due to the wind speed overpowering however that is not an appropriate sound level to hear all day and after running at that speed for long enough the high pitch starts up again.Many people are attempting t

26 days ago

ssnewlinRookie Member

asked in Maintaining your Dyson air treatment machine

deep clean cycle stuck

I am trying to run a deep clean cycle but the timer is stuck on 56:20 with flashing orange button and sometimes the time moves to a lower number (example 55:15) but then jumps to a higher number (example 57:10)I removed the water tank and dried the top. When I replaced the water tank it did count down 4 seconds from 56:24 to 56:20 and then stopped again.(Edited by moderator – Tags added and converted to Question) 

1 month ago

joergsn87New Member

asked in Maintaining your Dyson air treatment machine

Fan motor running but Dyson is switched off

Hello all, i have a Dyson TP00 and recently the fan motor started to run ever so slightly as soon as I plugged the plug into the socket. Even when the Dyson is turned off, the fan spins slightly and makes a noise.Does anyone know the problem?

1 month ago

Claudiavdh5New Member

asked in Maintaining your Dyson air treatment machine

Dyson Tower Fan- no serial number and need repair

My Dyson tower fan switched off while on and won’t switch back on. Calling the customer helpline and speaking to them via webchat to get a repair booked in- but there is no serial number on the base of the fan’; so they cant book a repair in. Is there anywhere else I can find the serial number; or any other way of booking a repair in?? Or am I now stuck with a £300 faulty device and no way of getting it fixed?

2 months ago

EllaSNew Member

asked in Maintaining your Dyson air treatment machine

Dyson Purifier Humidifier cool showing a triange with a warning and no air is coming out

My Dyson is showing a triangle with a warning sign. When it’s turned on, the oscillation is working, but no air coming out. Suggestion was made by support to take it to the Dyson support center. Prior to driving 40 miles, I’d like to get an idea of the cost of repair. Would appreciate any suggestions/advice.Thank you!

2 months ago

LVK69Rookie Member

asked in Maintaining your Dyson air treatment machine

is it ok if…

I changed my filter on my Dyson Pure Cool link, got wifi connection after pressing the power button for 6 seconds and got the machine to connect with the app. However I needed to reset the filter settings in the app so it shows 100% because it was showing the 2% of the old filter. Is this ok? Everything seems copacetic this far. Thanks!

2 months ago

PeterP219New Member

asked in Maintaining your Dyson air treatment machine

Dyson Purifier Hot+Cool Formaldehyde ambient humidity

I am looking to purchase the Dyson Purifier Hot+Cool Formaldehyde. I need to know if 75-90% humidity conditions are acceptable for machine operation. Thank you

2 months ago

Franklin MaeNovice Member

asked in Maintaining your Dyson air treatment machine

Dyson still making filters for TP-02 purifiers?

I’m trying to buy a genuine Dyson filter for my TP-02 purifier. Dyson has been ‘out of stock’ for weeks and I can’t find a genuine replacement filter at Best Buy (or other reputable retailers). I don’t want to buy a knock off. but don’t know if I have any option. What’s going on @Dyson Community Moderator

3 months ago

RiverNew Member

asked in Maintaining your Dyson air treatment machine

Which filter do I need for my Dyson Pure Cool Me purifier?

HelloI have Pure Cool me air purifyer and I need to purchase a new filter, please can you tell me which one would suit my filter? I’ve attached photos, let me know what you need to identify the correct filter.Many thanks for your help[Moderation edit - title updated]

3 months ago

michellepoyntNew Member

asked in Maintaining your Dyson air treatment machine

reset error

Hi all only had Dyson airstrait for 2 weeks but now have reset error and it won’t work been on the phone and have to send off for repair not really happy 😡

3 months ago

JeffsairNew Member

published in Maintaining your Dyson air treatment machine

Air Purifier filter change - We're so glad we did!SPOTLIGHTED POST

Make sure you change your air filters. My wife purchased an air purifier in September 2020 for her classroom and it finally was down to 10% so we changed the filter. Wow! I wish I would have changed this sooner. I’m so glad she had this to protect her.

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4 months ago

KseniiaNew Member

asked in Maintaining your Dyson air treatment machine

Dyson Airwrap doesn't work in Mexico. I have voltage converter

Good afternoon I bought a Dyson Airwrap in Thailand. I arrived in Mexico, anf it doesn’t work. I have a voltage converter from 110v to 220v. All my devices works thanks to it, except for the Dyson. What else needs to be done for it to start working? Thanks for your response.

5 months ago

salerekobaNew Member

asked in Maintaining your Dyson air treatment machine

PH04 problem with Deep clean button

I I bought the PH04 a week ago and while testing the features I pressed the deep clean button. Now that button won't turn off and shows 6,7,8 numbers on the water tank on the display.I probably started the deep cleaning process. Can I just cancel that process now or do I have to complete the deep clean process so that the button will stop lighting up and allow me to start the device

5 months ago

TP09_user

posted in Maintaining your Dyson air treatment machine

Does Dyson Purifier Big+Quiet Formaldehyde comes with bearing noise too?

I’m done with my 2nd squeaking TP09. I don't want to spend €999,00 just have the same issue again.Has anyone found any bad things with Big+Quiet models yet? Dyson Purifier Big+Quiet Formaldehyde Please post your findings here.

5 months ago

gimazNew Member

asked in Maintaining your Dyson air treatment machine

Filter

I have the Dyson Pure Hot + Cool Link. It's about 5 years old and stopped working correctly about a year ago. I have been using cheaper filters I found online instead of the correct Dyson brand ones. When I called Dyson, the lady on the phone informed me this is probably why it stopped working correctly. Only the Air feature works and the heat works only when it's all the way up, otherwise the letter “E” pops up & it blows air. If I purchase the correct Dyson filter do you think it will work again? I can't afford a new machine.

6 months ago

MalevolentRainbowRookie Member

asked in Maintaining your Dyson air treatment machine

Dyson Bladeless AM01 Fan Causing A loud Vibrating Noise When The Dial Is Set To High

Lately my Dyson fan has been making a very load vibration noise when the dial is set to high of air speedPlease note the dyson fan has been dropped occasionally on carpet and has received impact from its falls. the vibration noise still continues even with the loop amplifier taken off by counter clock wiseany input on why this very loud vibration noise is happening would be very helpfulplease inform what might need to be replaced, what might be damaged, what might be loose that is causing this

6 months ago

miker1865New Member

asked in Maintaining your Dyson air treatment machine

Error message after carbon filter replacement on HP04

I’ve just replaced bot the Hepa and Carbon filter. The screen on the machine is showing the Hepa as ok but the carbon filter is red. I’ve took them off and put them back on again but still get the same message.I can’t see anything on the Dyson site. Can anyone give me any ideas as to what I might have done wrong

6 months ago

gbosNew Member

asked in Maintaining your Dyson air treatment machine

ph04 humidity app graph is high

Is the % humidity shown on the ph04 app calculated in the same manner as the ideal recommended range of 40-60 as it is consistently showing high in 75 to 90 range although we have used a dehumidifier

6 months ago

nicklNew Member

asked in Maintaining your Dyson air treatment machine

Warning icon prevents continious monitoring

Hi, We’ve been experiencing a warning icon on our Dyson hot and cool purifier (https://www.dyson.co.uk/support/journey/guides/368865-01?machineId=368865-01) for the past month, things we’ve tried to fix it:hard reset powercycling I’ve also followed instructions to enter the diagnostic mode and have the following error codes008-02-01-2008-03-01-2008-04-01-2008-01-01-2008-02-01-2 any ideas would be appreciated, the errors are preventing us from getting any information about air quality and temperature, however the heating element still works. Thanks!

6 months ago

R AllardiceRookie Member

asked in Maintaining your Dyson air treatment machine

Filter

Why is Dyson experiencing delays supplying filters for fans?

7 months ago

nickcismeNew Member

asked in Maintaining your Dyson air treatment machine

Reset Filter not working

hi! I replaced the filter in my Dyson HP10, but can’t turn off the blinking filter replacement light. I tried using the methods available that were suggested to me in a dyson article about this, but it doesn’t seem to work. can someone help me?

8 months ago

bergutaytosunNew Member

asked in Maintaining your Dyson air treatment machine

Dyson Purifier Humidify + Cool

I have a Dyson Purifier Humidify + Cool machine and I need to change my hepa filter, but it has been out of stock in Turkey for months. Doesn't Dyson have a global e-mail address? I cannot use the machine because I have not been able to buy a filter for a long time.

8 months ago

cascadeNovice Member

asked in Maintaining your Dyson air treatment machine

filter replacement and reset on Pure Cool

Both Hepa and regular filter replaced and did the reset which shows one side has a green check but the other side is red with an X...Tried the reset again but no change. Don’t know how to fix...

9 months ago

RaineyNew Member

asked in Maintaining your Dyson air treatment machine

Dyson Purifier HP09 Formaldehyde catalytic filters

Hi,So I just bought my third HP09 Formaldehyde and this one has the old catalytic filters the metal ones you see on Dyson website and packaging. My two older machines has the newer filter that is more of a stepped material. should I be worried I may have a really old machine with older technology? I know Dyson state the machines are now sealed to H13 inside as well as the filters. Would the older machines be sealed to H13? Thank you

9 months ago

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