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Maintaining your robot

Keep your Dyson robot vacuum performing at its best. Post questions about machine maintenance here.

  • 8 Posts
  • 38 Replies

8 Posts

J
Jane KimNew Member
asked in Maintaining your robot

How can I get Dyson Heurist 360 Tank track defect fixed?

Hi,I received Heurist 360 as a wedding gift from my old good friend living in Spain.But after trying out the robot for 1-2 times it started to move in circle in one place.I searched google and found out that our robot has tank track defect.One wheel goes well but the other side belt is not getting the power to move. I am currently living in Korea where Dyson robots are yet introduced so cannot the get appropriate service from Dyson service center…Since Dyson products are not cheap products I don’t want to go to any private service centers.I really want to get this fixed and use. Can anyone help me get this fixed?  

3
E
5 days ago
S
sfo78Novice Member
asked in Maintaining your robot

Dyson 360 vis nav - Runtime help

Hello together, have several questions.first, the battery life. The Dyson is fully charged, starts to clean, after not even 15 minutes it returns to the station and charges. After charging, he goes again, but after not even 3 minutes, battery dead again. So I do not manage to clean a room!then I wanted to reset the Dyson today as described in the description. LED panel pressed, but the menu delete data, does not appear. It comes only switch off, update via USB stick and cancel.What could I do?

5
J
Bronze Level Contributor
2 months ago
K
Bronze Level Contributor
KaelanBronze Level Contributor
asked in Maintaining your robot

Can you have multiple Chargers for the Dyson Vis Nav?

Can you have multiple Chargers for the Dyson Vis Nav.  

1
Jack
Dyson Community Manager
3 months ago
Nibbana108
Nibbana108New Member
posted in Maintaining your robot

Dyson Heurist - Amber Ring fault - Suggestions?

I just got my robot heurist April and it hovers fine but lately when it’s on it’s dock I keep getting notifications saying my robot needs my attention with the yellow circle it keeps on coming on even when the robots on the dock I’m not happy it cost me a bomb I want it fixed do we have a 2 year warranty???Well it’s at work everything seems normal it’s only when it socks to charge after 10/20 mins I keep getting notifications saying my robot needs my attention and the yellow circle appears so  that means I can only use it when I’m at home and not at work this is not fair at all the price of the heurist is so expensive dyson needs to fix it or replace my robot. Thank you 

1
Stuart
Dyson Community Manager
4 months ago
J
JuicyChicken7New Member
asked in Maintaining your robot

Dyson 360 Eye - Mission impossible to find battery

Has any soul on this earth suceed with locating an geniun original Dyson 360 battery? I made the big mistake to send my beloved robot to repair at Dyson center in Germany and when they sent it back the battery was taken out. I have tried for since december (last 6 month) signing up for every replacement site on multiple Dyson website but the battery is never back in stock. I have checked multiple 3rd party website, ebay, amazon there is only chinese knock of. I was so desperate so i bought a chinese knock off and after only 1 use the machine is flashing red battery light.It feels so sad that i have to through out the machine just because there is no possible way to buy a new battery. I’m doing this last effort and ask here, and from my research even the Dyson 360 Heurist battery should work, but even that is not possible to locate anywhere in the world.

4
H
4 months ago
T
Tome10Novice Member
asked in Maintaining your robot

360 Heurist - Jockey Wheel

I just got a unit off of ebay from Japan. Apparently, the I thibknits called the bump skid is broke. It's in the middle of the front it pivots 30 degrees left/right. I think it's supposed to have a wheel or something there, but it's just a plate and the spring ends are dragging the floor. Does anybody know of a parts diagram for this? And where I csn order a replacement? Thanks.

21
G
5 months ago
D
daschlesNovice Member
asked in Maintaining your robot

Are 360 Heurist and 360 eye parts are interchangeable, specifically the cyclone?

The mesh on the cyclone for my 360 Heurist is a bit frayed, and I’d like to replace, but no one, including Dyson, seems to sell a cyclone specifically for the Heurist. 966609-01 IS available in a lot of places, including Dyson, but it is listed on the 360 eye page, although the photo looks the same. Can I use it??

1
F
Gold Level Contributor
7 months ago
Charliebrown
Gold Level Contributor
CharliebrownGold Level Contributor
asked in Maintaining your robot

360 Heurist - Robot filter cleaning advice

Looking for some advice.The robots filter has a narrow 2-3 inch opening, which allows the water to rise through the material and out the other side. I’ve cleaned the filter for the first time and can still see dust/grime through this opening. Is there a Lyn easier way to clean inside, other than flushing it with water? Thanks. Charlie. 

2
F
Gold Level Contributor
1 year ago
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