Just bought a new 360 Vis Nav and after 5 minutes of use it displayed Low Battery - Return to Dock. It was promptly returned, but did not appear to charge despite being in the dock (with the blue light illuminated so say it was ready, and then turned off when on the dock). It does not appear to be charging and is with low power. Is there something wrong? It’s also not on the latest version, despite allowing auto update through the App. Help!!
Solved
Dyson 360 Vis Nav not charging
Best answer by Anonymous
If that doesn’t do it- please contact your local support.
This inactive topic has now been automatically closed. For help or advice, please create a new topic.
If that doesn’t do it- please contact your local support.
Hi Adam, thanks for the reply. I returned the unit to the place of purchase and exchanged it for another one to test and consider my options further. The new unit is working as expected. It falls well below my expectations that I would need to anything after spending so much money and it was effectively DOA. I think a greater effort is required on the Dyson QA side of things so ensure that these kids of issues do not occur out of the box.
No I didn’t… I returned it to the place of purchase and got a another new one. I was advised to do a factory reset from Dyson, but after spending so much money, I don’t think I should have to do anything. I don’t think it’s an unreasonable expectation that it works out of the box. So far, so good with the replacement.
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.