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Using your Dyson cordless vacuum

Get advice or post a question on how to get the best our of your Dyson cordless vacuum when using it.

  • 114 Posts
  • 345 Replies

114 Posts

Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum

Dyson Cordless vacuums: Getting startedCORDLESS VACUUM

If you’ve ever wondered exactly how to set up your cordless vacuum cleaner, here’s your chance!In this article we take a look at just how to get started with the latest Cord-free vacuums, including the Gen5, V15, V12, V11, V10 and V8 models. We’ve collated a ‘Getting Started’ video for each of these models. Each video is designed to help you become familiar with your machine whilst covering the unboxing, assembly, operation, power functions, and the process of emptying the clear plastic bin.To get started, simply click on the video for your particular model. Dyson V15s Detect Submarine™ cordless vacuum - Big bin Dyson V15s Detect Submarine™ cordless vacuum - Small bin Dyson V15 Detect™ cordless vacuum Dyson Gen5detect™ Outsize cordless vacuum Dyson Gen5detect™ cordless vacuum Dyson V12s Detect Slim Submarine™ cordless vacuum Dyson V12 Detect Slim™ cordless vacuum Dyson V11™ cordless vacuum Dyson V10™ cordless vacuum Dyson V8™ cordless vacuum The colourway of your particular model may v

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1 month ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Using your Dyson cordless vacuum

Dyson Cordless vacuums: Understanding the tools and accessoriesCORDLESS VACUUM

Dyson engineers put as much care and attention into developing our tools and accessories as they do into the machines themselves. The tools supplied with your Dyson cordless vacuum will vary depending on which model you own, but our complete range of tools are available from our website. If you’ve ever wondered which accessory is best for which cleaning task, here’s your chance to learn more! The following videos are a good place to start - using either a Dyson V7™ cordless vacuum or Dyson V10™ cordless vacuum as examples, you can see how to attach and use some of our most popular tools. The principle will be similar for other Dyson cordless models. Dyson V7™ cordless vacuum  Dyson V10™ cordless vacuum In this article we take a look at some of the innovative and robust attachments engineered for Dyson cordless vacuum cleaners All standard format toolsCompatible with all Dyson V8™, Cyclone V10™, Dyson V11™, V15 Detect™, Outsize™ and Gen5detect™ vacuums. Scratch-free dusting brush  Vacuu

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Bronze Level Contributor
11 months ago
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NevadaDadRookie Member
published in Using your Dyson cordless vacuum

Dyson cordless vacuums - Cold weather operationSPOTLIGHTED POST

If you are storing or transporting your vacuum in cold temperatures (below 3C°) and experiencing cut-out of the motor after 1-2 seconds, the unit is operating as-designed.I was experiencing some problems that are not documented in the manual and I have owned my cordless v8 absolute for 25 months.  At first, I though the battery was bad.  The symptoms were that I would remove the unit from its charging base and all 3 bars would show a fully charged battery.  I would squeeze the trigger and the unit would stop after 1-2 seconds and the battery indicator would display a single flashing blue bar.  It did not matter if a power accessory was attached, or nothing was attached.  It also did not matter if the unit was in MAX SUCTION mode or normal mode.I called Dyson support, and they thought I needed a new battery.  I am glad now that I did not order one.My unit is stored in the garage and for the last several weeks daytime temperatures have been below freezing.  I never “connected the dots” f

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1 year ago
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mspina3
asked in Using your Dyson cordless vacuum

Loud noise when using Dyson Gen5outsize on hardwood floors

I just received the Dyson Gen5outsize. It says it is supposed to go from carpet to hardwoods without changing the head. Well when you go from carpet to hardwoods it makes a loud rattling noise. It sounds like it is eating the hardwoods. Am I supposed to change the head every time I go from carpet to hardwoods? If this is the case, then this vacuum is definitely not worth the price tag. Has anyone had experience with this? I appreciate any feedback you can offer.

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8 days ago
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Ugh65Novice Member
asked in Using your Dyson cordless vacuum

Cordless Gen5 Detect - Wall dock/dok removal help

There seems to be no way to remove this particular wall mount as once it is locked in position there is no way to remove it.Please don't give me ludicrous  answers like chat did. The staff at Sydney did not have a clue about this. I have owned machines all the way since v6 and all wall mounts were movable the Gen 5 not unless there is a special tool to get behind and move the lugs as you try to lift it which I doubt. No this one has been designed without removal and repositioning in mind.  (Moderation Edit - Tags Added/Category Updated)

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11 days ago
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SpanmanNew Member
asked in Using your Dyson cordless vacuum

V15 DDetect Motor Sensitivity settings

I’m curious about the Motor Sensitivity, referred to in the manual as “reactive suction power sensitivity” (not to be confused with Power Mode).  This is adjusted in the settings menu to Low, Med, or High and controls how the Power Mode self-adjusts in Auto. My question: what is the factory default, or recommended, setting for Motor Sensitivity?

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12 days ago
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THadalaNew Member
asked in Using your Dyson cordless vacuum

Digital Motorbar XL cleaner head

Can you use the Digital Motorbar XL cleaner head on wood floors without damaging or scratching them?

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Jack
Dyson Community Manager
15 days ago
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fslawNew Member
posted in Using your Dyson cordless vacuum

Suggestion to improve behaviour of the charging indicator

Hi,I just want to suggest to think about the behaviour of the charging indicator LED of my V6 animalpro: Currently this LED is permanently lit when charging and turns off completely when fully charged. Hence, it does not catch my eye when the charging cycle has been completed which results in excessive charging time. Even if I assume that this does not affect the lifetime of the battery I would just like to avoid such excessive charging times by getting a visible optical reminder to remove the charging cable. Hence, I suggest to change the LED behaviour so that it is blinking while in charging state, and turns to a steady lit state once the charging process is completed. I think this behaviour might be desirable by many other customers too.I do not want to initiate any fruitless discussion about the product design (which is just great!), nor do I need any response: I just wanted to let you know about my thinking so you may or may not take this into consideration…Thanks… fslaw

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Jack
Dyson Community Manager
16 days ago
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AnoukNew Member
asked in Using your Dyson cordless vacuum

dyson v15

My dyson is only 7 months old. On the screen it says it’s charging, but it stays at 15 percent and when i want to use it, it says its not charged at all.ist very expensive and only 7 months old, so i really want an answer !!

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Jack
Dyson Community Manager
16 days ago
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TiwasNew Member
asked in Using your Dyson cordless vacuum

V15 - need more suction

Anyone know if there’s a way to disable the - for a lack of a better word - panting my dyson starts doing if the resistance is too much? When cleaning my dog blankets it will do this all the time, and also if I attach my computer cleaning attachments. It’s a royal pain and I want it to just do its job - which is to suck. Without sucking ;)

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23 days ago
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ats0stvRookie Member
asked in Using your Dyson cordless vacuum

Dissatisfaction with the Lack of Compatibility of the Submarine Head on Dyson V15 Detect

I am writing to express my profound disappointment regarding my recent purchase of the Dyson V15 Detect. As a long-standing customer who values the innovative technology Dyson is known for, I had high expectations for this product. Unfortunately, I am left with a sense of letdown due to specific limitations I have encountered.My primary concern centers around the compatibility of the Submarine mop attachment. When purchasing the V15 Detect, I was under the impression that it would be compatible with the wide range of attachments that Dyson offers in future, including the Submarine mop attachment. This was one of the key reasons for my choice, as the mopping function now avilable is crucial for my home's cleaning needs. To discover post-purchase that this attachment is not compatible after a very short while of release with the V15 Detect is not only frustrating but also misleading.I chose Dyson for its reputation in delivering top-tier, versatile, and user-friendly products. This exper

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1 month ago
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maryzNew Member
asked in Using your Dyson cordless vacuum

Does anyone have redness/develop some blister while using vacuum?

Im not sure if it just me or the way im holding the vacuum but does anyone got blister while doing your vacuum routine? i know the battery last quite long on normal suction so we tend to use it longer, but my hand hurt from holding it.  

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1 month ago
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synapse13New Member
asked in Using your Dyson cordless vacuum

V8 Animal+ brush bar only starts consistently when pushing vaccuum forward

My V8 Animal+ has an intermittent problem and I’m not certain how to correct.   If I hold up the vacuum off of the floor, or place on the floor without pushing, the brush bar (cleaner head) only starts rotating some of the time. I often have to press the button a number of times to get it going and it doesn’t seem to follow a pattern.However, if I push the vacuum forward on the ground while pressing the button, then the cleaner head brush starts consistently.   I’m not sure what might be wrong.If it helps, here are some other details:   My battery seems to be getting old. On high power it only lasts a minute or two. When I push the vacuum forward I see the brush starting to rotate just from the motion before I press the button. Am I “helping” the process get started?  Or maybe there is a connection problem in the sick or at the collection bin?  I tried connecting the cleaner head attachment directly to be bin, bypassing the middle stick portion, and the same symptoms persist.Thanks for

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Jack
Dyson Community Manager
1 month ago
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Samus AranNew Member
asked in Using your Dyson cordless vacuum

Dyson Gen5outsize - Question regarding diatomaceous earth

Greetings,I am currently having silverfish issues where I live (apartment) and one of the recommended products to use is diatomaceous earth.While doing some research, I noticed that this was apparently really bad for vacuum cleaners (when you remove it).I currently own a Dyson Gen5outsize and I would like to know if that vacuum will have issues and/or be damaged by diatomaceous earth before starting to apply it.May I get your recommendations please?Thank you in advance for your time and help, it is greatly appreciated.

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Jack
Dyson Community Manager
1 month ago
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IleanaNew Member
asked in Using your Dyson cordless vacuum

Can I use cleaning products in my Dyson Submarine wet roller head?

Hello! My name is Ileana…I just wanted to know if it’s possible to use some kind of floor cleaning product (or maybe white vinegar) with the wet roller head? Or is just water? Thanks![Moderation edit - title updated]

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Jack
Dyson Community Manager
1 month ago
Jack
Dyson Community Manager
JackDyson Community Manager
published in Using your Dyson cordless vacuum

Getting started with your new Dyson WashG1™ wet cleanerF.A.Q.

The new Dyson WashG1™ wet cleaner uses a combination of hydration, absorption, and extraction technologies remove wet and dry debris in one go – automatically separating it out, so maintenance is more hygienic.Here are all the key things you’ll need to know to get started with your machine - assembly, use and maintenance. How to set up your Dyson WashG1™ wet cleaner How to use your Dyson WashG1™ wet cleaner Understanding the LCD screen on your Dyson WashG1™ wet cleaner How to use the Self-clean cycle on your Dyson WashG1™ wet cleaner How to maintain your Dyson WashG1™ wet cleaner Learn more  

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Jack
Dyson Community Manager
2 months ago
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GluNovice Member
asked in Using your Dyson cordless vacuum

Dyson Gen5 to pick drill dust - Durability

 Initial Impressions:After purchasing the Gen5 Detect, which is my first Dyson by the way, I was very pleased with how well it works from my initial tests. But, it gives me a sense that it's fragile, especially after a family relative told me that it can easily break with very fine particles. One example they gave was drill dust.Usage Context:I need to drill holes in walls 1-3 times a year, not for a full renovation, but for tasks like mounting the Dyson dock or hanging a couple of pictures or shelves. Additionally, I plan to use it occasionally for cleaning the interior of my car.Concerns and Questions:Is it okay to vacuum up the dust while drilling? Are there specific things that this vacuum can't handle? I don’t expect it to manage large chunks of rocks, glass, or liquids, but I would like it to perform similarly to the cheap corded vacuum I had before.

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2 months ago
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js_radfordRookie Member
asked in Using your Dyson cordless vacuum

vacuum attachments - adding magnets

Add tiny magnets to attachments and then store your attachments anywhere you have a thin sheet of metal on a wall. No need for any plastic attachment holder. Half inch round disc magnets work great and look elegant (if you see them at all). Amazon charges $10.88 for 20. Screws are extra (need tiny 1/2” long wood screws). Attach about 1.5” down from connecting end of attachment so does not interfere with connecting with vacuum. Then get any thin sheet metal (hardware store perforated steel sheets work great … maybe 1/8” thick plates used for construction).

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3 months ago
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PkluongNew Member
asked in Using your Dyson cordless vacuum

v15 stuck on carpet

So I went to Costco today to buy the v15 total clean extra for $550!Got home excited to use it on my carpet but then was bummed that the head would stop spinning because the vacuum made too much suction with my carpet. I’m using the motorbar head with the red gate thing totally open on my medium pile carpet. Has anyone else had this problem? What did they do? Is there another head I should use?

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4 months ago
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eugeneRookie Member
asked in Using your Dyson cordless vacuum

dyson V12s detect slim submarine complete

recently purchased the dyson v12s detect slim submarine complete. tried the submarine wet roller head tool and noticed that even when the water tank is already less than 1/5 full the lcd indicator still shows 40%, is it a faulty unit? also the gap from the tank and holder quite wide in my opinion. 

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4 months ago
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sadiajNew Member
asked in Using your Dyson cordless vacuum

Can I use my Cordless vacuum cleaner abroad/overseas? - V8 Animal

I have Dyson V8 Animal, and I am traveling full-time with pets. I was thinking to bring my V8 I have in US to use it. The question I have now is that how would it work in different countries with different voltages. For example, how would it work in Argentina, any country in Europe (For example France or Turkey) or Asia (Pakistan or Indonesia) or in Australia. Do I need to change the charger? If so what are reliable places I can get the charger from? 

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Jack
Dyson Community Manager
4 months ago
onlinealias
onlinealiasNew Member
posted in Using your Dyson cordless vacuum

V12 Detect Slim Cordless - Runtime inaccurate

I got a v12 Detect Slim Cordless on February 7, 2023.  It was getting 45 minutes of use on a full charge.  As of a few days ago, it gets no more than 34 minutes of use from a full charge. Is this normal degradation? I realize battery life can vary depending the frequency of use, surface cleaned, and type of tool used. Admittedly, I use my vacuum almost daily. I have consistently used the same two tools (combo and laser fluffy - light on) and only on terrazzo floors.  My apartment is only 600 square feet and it doesn’t take me that long to vacuum, so this rapid decline of battery use time concerns me?  Thanks in advance for your insight.   (Moderation Edit - Moved to New Topic/Tags Added)

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4 months ago
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cmcorrissNovice Member
asked in Using your Dyson cordless vacuum

Can I leave my Dyson Gen5detect vacuum connected to the charger between uses?

We started using our new Gen 5 detect for the first time as part of our weekly cleaning session. We kept the vacuum on auto mode and noticed the battery had already drained significantly until we could no longer use it and needed another full charge. Since this is our First Dyson stick vacuum, is it advised to keep it plugged in for charging while not in use or sitting idle so we can benefit from the most battery power?(Moderation edit - title updated)

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4 months ago
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JackieGNew Member
asked in Using your Dyson cordless vacuum

Gen5 stick vacuum - head for wooden floors

I have only had my Gen5 stick since beginning of January. I have noticed the felt bar nearest the roller is already degrading and this is only after about 15 vacuums. Is this normal?I have only used the correct roller on the correct surface as per the handbook.

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4 months ago
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Mikey8811Novice Member
asked in Using your Dyson cordless vacuum

Using The Fluffy Optic Head On Rugs

HiI am deciding between a V12 Detect Slim Absolute & and a V12 Detect Slim Submarine. The Submarine does not come with a motorbar cleaner head for carpets but has a mopping wet head which would be useful to have. I only have 2 Persian rugs and the pile is not not deep. I tried using a friend's V12 Detect Slim with the Fluffy Optic head on them and that seemed to work although not as smoothly as with a motorbar cleaner head. Can I use the Fluffy Optic head (presumably designed for hard floors on ) on the rugs without damaging them or the head? If so, I will get the Submarine for the added mopping wet mopping head. Thanks

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Jack
Dyson Community Manager
4 months ago
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