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General Discussion

Got a query that's pretty general about your Dyson hand dryers? Get an answer from the Dyson Community here.

  • 16 Posts
  • 38 Replies

16 Posts

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ellie_janeNew Member
asked in General Discussion

Does UK Dyson work in Turkey?

I am going to Marmaris this summer and have only just found out that Dyson doesn’t work in all countries. Can somebody tell me please would my UK Dyson Airwrap work in Turkey?

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E
1 month ago
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JmarrNew Member
asked in General Discussion

Rose Gold Airwrap for curly hair

Is there going to be a launch of the Rose Gold Airwrap Mothers Day edition for Curly Hair Airwrap kits?

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1 month ago
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AlyssafarnsNew Member
asked in General Discussion

has anyone elses dyson hairdryer sparked?

My Dyson airwrap was stopping and starting for a while and I’ve followed all instructions for cleaning, cleaning filter, etc. all of a sudden sparks started coming out of the filter/at the end of the cords! It was terrifying!! Still haven’t heard back from customer service. Has this happened to anyone else?! Help! 

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2 months ago
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Rsg920500New Member
asked in General Discussion

Missing item in box. What is going on?

Current date/time. 10 Jan 2024 1738hrs est US. On December 6 2023 I placed an order for the dyson supersonic hair dryer in prussian blue/copper, dyson airstraight in prussian blue and it came with a free bag. The total order was US $881.85. When the order arrived the package only had the free bag and the dyson airstraight. My online account says all items delivered. I am extremely concerned. I called dyson on December 15 2023 at 0923 est US and was told the item will ship in 7 to 10 days and that I would receive and email when it did. On December 26 2023 around 1930 est US I got on chat and talked to a representative who informed me that the 7 to 10 days are working days and that he would make a note of my call and that I would get an email when my hair dryer shipped. No emails were ever received. On my dyson account it shows a hair dryer registered but I NEVER RECEIVED IT nor did I register ANY items. Dyson registered them on their own. This is a US $429.00 hair dryer and I am startin

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3 months ago
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pkurinskyRookie Member
asked in General Discussion

VERY VERY Frustrated with Customer Support

I used the online form twice to submit a return request, both times getting an acknowledgement that I would hear from Dyson within 48 hours, and received nothing.  Then I used online chat and spoke to a person who was very helpful, said that she processed a return and that I would receive an email with return authorization, and still received nothing.  Now online chat is down and the call wait time is 51 minutes, which is unacceptable.  Your website says that you make returns easy, which has not been my experience at all.   I NEED HELP!!

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3 months ago
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EwaKNew Member
asked in General Discussion

Does the Blue Blush edition come with the diffuser attachments?

Hi, I’m wondering if the new gifting edition hairdryer (Blue Blush) comes with a diffuser? I thought they all came with the same 5 attachments (including the diffuser) and the new edition comes with 6 attachments because of a presentation case, but the diffuser is not listed in the box description. It is in the photo though so that’s a bit confusing. 

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6 months ago
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VaruticusNew Member
asked in General Discussion

The Dyson exploded in my wife's hands

I’m writing here, as no emails working in the Dyson (Ukrainian is 100%), so we can continue the conversation via email/WhatsApp after the Dyson team sees my complaint. I am writing to you regarding a concerning incident involving one of Dyson's products that exploded in my wife's hands during her morning routine.  I am prepared to provide you with the details of this situation and request an explanation from your end.  The product was purchased 2 years ago, and although the warranty period has expired, it is unacceptable for such an incident to occur. Will be waiting for Dyson team reply.

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DavidTaylor
6 months ago
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terilou74Novice Member
asked in General Discussion

Airstrait. Has the UK Launch date been announced yet?

Does anyone know when the Airstrait is launching in the UK?  

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9 months ago
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KatherinePNew Member
asked in General Discussion

Ordered a replacment head but broke in less than 2 years and no help

Im so dissapointed by the lack of support which Dyson is known for! I ordered a replacement turbine head for my dyson big ball aiminal vaccumm less than 2 years ago and again it has broke. I have a second cordless vaccumm for my kids daily spills and accidents so I only use the big ball once per week for thorough cleaning, yet the part has failed me twice now. I rang up and they told me the part is out of stock and suggested I just go to try frind it from a 3rd party. Ive been buying dyson for many years now but feel its no longer a quality product and the service is poor. Im now left with the decision to possbile just give up continuing using dyson altogether instead of buying replacements for it every 1-2 years 

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10 months ago
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elenasylvesterNew Member
asked in General Discussion

Refurbished Dyson Styler. Why have I not been offered an exchange?

I am writing to express my deep dissatisfaction with the Dyson Styler I recently purchased, which has been consistently malfunctioning and poses a significant inconvenience during use. I am particularly disappointed with the fact that Dyson has deemed this product as a final sale item, preventing me from exchanging it for a fully functional replacement.On May 25, 2023, I bought a refurbished Dyson Styler on dyson.com.  At first, I was excited about the opportunity to own a high-quality product at a reduced price. However, my enthusiasm quickly faded as I began to encounter numerous issues with the styler.The primary problem I have encountered is the device randomly turning off in the middle of using it. This disruption not only interrupts my styling routine but also wastes my time and leaves my hair in an unsatisfactory state. Furthermore, there have been occasions when the styler simply refuses to turn on, even after repeated attempts. This inconsistency and unreliability have rendere

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Stuart
Dyson Community Manager
10 months ago
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Matt825Novice Member
posted in General Discussion

Airwrap shuts off - terrible customer service

I have purchased numerous Dyson vacuums, the Supersonic, and then the Airwrap.  Everything has been perfect except the Airwrap started shutting off randomly and having to be hard reset.  I’ve checked the filter, ran it with the filter off, etc and nothing resolves the issue.  I didn’t know that the unit had a 2 year warranty that expired in December of last year until I had contacted support back in February.  They seemed to be friendly at the time, acting like they would possibly cover the unit’s fix, but couldn’t help because I didn’t have the unit with me to “troubleshoot”.  I finally got a moment at home where I could grab the unit and sit down and go thru the paces and the chat rep ran thru basic troubleshooting and finally concluded that I need to drive an hour to have it looked at so that they can charge me to fix it even though it seems to be a widespread known issue.  So I either buy a new one after 2 years or drive an hour to pay to have someone hopefully fix it so that it po

8
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Gold Level Contributor
10 months ago
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SuzyfloridaNew Member
asked in General Discussion

Dyson hair dryer keeps shutting off

My hair dryer turns on for seconds and then shuts off. I have checked and cleaned the filter, there are no issues with the cord or outlet. I store the dryer in a safe, cool place. I purchased my Dyson hair dryer 3 years ago and in the last month I can’t use it to dry my hair due to the constant shutting off. This should last more than 3 years. 

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11 months ago
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iconiccyclonicNew Member
asked in General Discussion

Please have way for commercial hand dryer to be redirected to face

HiIn many places the commercial hand dryers seem to be doing okay in saving paper towel use.For example, in Australia a lot of airports have them.But, they lose a good deal of benefit because they can not be directed to one’s face.Especially in the airports or other transport hubs, where a traveler may freshen up a bit with a face wash, the hand dryer that only dries hands is rather limited.Why can you not please tweak the design so it can direct the airflow also at the face?It can not be that difficult.

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Gold Level Contributor
11 months ago
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RELNew Member
asked in General Discussion

Can you travel abroad with Dyson Airwrap 220V different Hz?

Hey In my country we use 220v and I am traveling to South Korea that also use 220v, but the Hz is different. In my country the Hz is 50 and in South Korea the Hz is 60… can I still use Dyson Airwrap?If not, do you have any suggestions what can I do? We are kind of inseparable…  (Moderation Edit - Tags Added/Category Updated)

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Stuart
Dyson Community Manager
1 year ago
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Karen JonesNovice Member
posted in General Discussion

Help in Contacting Dyson Support?

How to find help with Dyson customer services?I placed an order on the 22nd November for 2 x 40 mm airwrap barrels (long hair). At this time I could have purchased the same from another retailer and received my order. Dyson have just cancelled my order on 7th December leaving me without the Christmas gifts so needed and without any opportunity to order elsewhere as they are no longer available elsewhere. (This is terribly poor service Dyson, shame on you!) I think Dyson should have advised me that these items were out of stock rather than waiting over two weeks to tell me and then let me down.My question is: How can I contact Dyson to ask for help?  I have checked Dyson’s website for an email address to advise them but there is none.  I have contacted them on whatsapp and they haven’t responded.  I have tried the chatbop but it doesn’t understand my question.  Does anyone have an email address I can use please? (Edited by moderator – Tags added/Title amended)

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K
1 year ago
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Anonymous
asked in General Discussion

dyson hand dryer - None commercial purchase

My partner and I went to our local pub over the weekend. Since our last visit they’d installed tap hand dryers in the bathrooms. We’d love to put one in the new en-suite. Does anyone know if the general public can buy or is it just for business?

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1 year ago
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