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Controlling your robot

Get advice on or post a question. Asking how to control your Dyson robot machine and using the Dyson App.

  • 8 Posts
  • 32 Replies

8 Posts

W
WoofwoofNew Member
asked in Controlling your robot

Why does my Dyson 360 Heurist robot vacuum return to its dock as soon as I start a clean?

My robot keeps starting and moving off the dock for about a foot or so, turns round and heads back to re dock. Returning to light dock comes on and in app the room I’m trying to clean gets a negative sign by the room.all filters cleaned and checked. Vacuum 2years old.Battery charging normally. No blockages. Software up to date.any suggestions? thx!(Moderation edit - title updated)

1
D
12 days ago
C
chienwuenNovice Member
posted in Controlling your robot

Dyson 360 Vis Nav - Software error

I've had a bad few days. Several software errors today already. I'm starting to think I got a faulty machine. 

15
E
2 months ago
M
Matt JamisonRookie Member
asked in Controlling your robot

Dyson Robot - How do I see the House Map with the Robots Current Position on it.

How do I see the House Map with the Robots Current Position on it. 

5
Charliebrown
Gold Level Contributor
3 months ago
H
haygregRookie Member
asked in Controlling your robot

360 vis nav not detecting battery out of the box (Solved)

I have just unpacked and set up my brand new machine. It has successfully connected to wifi. Says place on dock, it is on dock, battery not connected, robot temperature too high. It won’t even start. Software updates fail. Shattered!  What am I missing?

3
J
Bronze Level Contributor
5 months ago
S
Sabine drysdaleNew Member
asked in Controlling your robot

Dyson Robot 360 - The Dyson App in CHILE

HI there, I bought a Dyson 360 heurist in the netherlands and brought it to Chile, where I live. I asked the people in the store if it would work and said no problem. NOw I find the app store does not let me download the app and cannot use it. Help! Is there any way to fix this. It was a very expensive purchase.  Tried VPN and no success.  Sabine

1
R
Bronze Level Contributor
7 months ago
G
GEMRookie Member
asked in Controlling your robot

360 Heurist - Wandering robot - Direct cleaning?

Can I make my robotic vacuum cleaner take a direct route from its base to the room to be cleaned?  At the moment it sets off and wanders around the hall before going into the chosen room to clean. (Moderation Edit - Tags Added/Updated Category) 

3
Dyson Community Moderator
Community Moderator
9 months ago
K
Gold Level Contributor
KibblebGold Level Contributor
asked in Controlling your robot

360 Heurist - Robot Offline

Hi My friend has a Robot Heurist and it’s showing as switched off in their App. They’ve put it on the dock and it doesn’t come on. Is there an off and on switch? Does anyone know what they can do to try and fix it?Thanks. Kirby(Edited by moderator – Tags added) 

2
K
Gold Level Contributor
1 year ago
K
Gold Level Contributor
KibblebGold Level Contributor
asked in Controlling your robot

360 Eye - Docking issue

Hi everyone. I’m hoping someone can help or at the least point me in the direction of support content. I recently redecorated and had to move my robot dock. When plugging it back in, I made sure it was in the same place with nothing in front of it. On two out of three occasions the eyes has had trouble docking. Does anyone have a suggestion on what it could be or what I can try to fix it? Thank you in advance. 

2
Stuart
Dyson Community Manager
1 year ago
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