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Controlling your robot

Get advice on or post a question. Asking how to control your Dyson robot machine and using the Dyson App.

  • 5 Posts
  • 19 Replies

5 Posts

C
chienwuenNovice Member
posted in Controlling your robot

Dyson 360 Vis Nav - Software error

I've had a bad few days. Several software errors today already. I'm starting to think I got a faulty machine. 

11
S
Bronze Level Contributor
3 days ago
S
Sabine drysdaleNew Member
asked in Controlling your robot

Dyson Robot 360 - The Dyson App in CHILE

HI there, I bought a Dyson 360 heurist in the netherlands and brought it to Chile, where I live. I asked the people in the store if it would work and said no problem. NOw I find the app store does not let me download the app and cannot use it. Help! Is there any way to fix this. It was a very expensive purchase.  Tried VPN and no success.  Sabine

1
R
Bronze Level Contributor
2 months ago
G
GEMRookie Member
asked in Controlling your robot

360 Heurist - Wandering robot - Direct cleaning?

Can I make my robotic vacuum cleaner take a direct route from its base to the room to be cleaned?  At the moment it sets off and wanders around the hall before going into the chosen room to clean. (Moderation Edit - Tags Added/Updated Category) 

3
Dyson Community Moderator
Community Moderator
3 months ago
K
Silver Level Contributor
KibblebSilver Level Contributor
asked in Controlling your robot

360 Heurist - Robot Offline

Hi My friend has a Robot Heurist and it’s showing as switched off in their App. They’ve put it on the dock and it doesn’t come on. Is there an off and on switch? Does anyone know what they can do to try and fix it?Thanks. Kirby(Edited by moderator – Tags added) 

2
K
Silver Level Contributor
1 year ago
K
Silver Level Contributor
KibblebSilver Level Contributor
asked in Controlling your robot

360 Eye - Docking issue

Hi everyone. I’m hoping someone can help or at the least point me in the direction of support content. I recently redecorated and had to move my robot dock. When plugging it back in, I made sure it was in the same place with nothing in front of it. On two out of three occasions the eyes has had trouble docking. Does anyone have a suggestion on what it could be or what I can try to fix it? Thank you in advance. 

2
Stuart
1 year ago
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