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360 Eye - Docking issue


Hi everyone. 

I’m hoping someone can help or at the least point me in the direction of support content. 

I recently redecorated and had to move my robot dock. When plugging it back in, I made sure it was in the same place with nothing in front of it. 

On two out of three occasions the eyes has had trouble docking. Does anyone have a suggestion on what it could be or what I can try to fix it? 

Thank you in advance. 

Best answer by Anonymous

To answer my own question. 

The Community Manager posted an article earlier today. After cleaning the sensors, reseating the dock and moving some furniture a little further apart, it’s working. 

I hope this helps others in the future. 

Kirby 😀

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  • Answer
  • April 26, 2022

To answer my own question. 

The Community Manager posted an article earlier today. After cleaning the sensors, reseating the dock and moving some furniture a little further apart, it’s working. 

I hope this helps others in the future. 

Kirby 😀


Stuart
Dyson Community Manager
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  • Stuart - Dyson
  • 549 replies
  • April 27, 2022

Hey @Kibbleb 

A very happy coincidence. I’m glad the article was able to help. 

As always, if you have a suggestion for future content or just simply wish to provide feedback, feel free to create a question or conversation. The best place to do this in our Ask the Community forum.

Thanks,

Stuart


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