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Cordless vacuums

Dyson Cordless stick, Multi-directional and Handheld vacuums

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ssnanavNew Member

asked in Maintaining your cordless vacuum

lighted cleaner on the Gen 3 cordless - Broken part

My Gen 3 cordless lighted head cleaner is wearing out the plastic bearing located on the removal side of the cleaner itself. It allows the brush bar to vibrate but still operate with a vibration. Dyson has already replaced the cleaning head once inside a 12 month period. Although I have 11 months left on the original 2 year warranty. I’m concerned that after the warranty expires I will be on the hook to replace the head due to as far as I’m concerned to a poor design specifically the material choices for the bearing currently being used.

1 year ago

jack.bNew Member

asked in Maintaining your cordless vacuum

V15 main body coming apart when emptying

When I empty the main compartment of my V15 detect plus the entire cartridge comes apart from the machine. On the app there is a video on how to replace the main body, but I cannot emptying the vacuum without it disassembling itself which is very messy. How can this be fixed? It seems like whatever part is supposed to stop it coming off unless the red button with the 1 on it is pressed isn’t working.

1 month ago

Nat1971New Member

asked in General discussion

Accessories for the Dyson Cordless V7

Hi, I checked out the accessories list and want a low adapter and high adapter to use with my V7. Problem is will it fit my V7? One website page description has V7 included in the compatible vacuums and the next page omits V7 and starts at V8 only. Please help. Thanking you kindly, Natalie (Moderation Edit - Tags Added)

1 year ago

Ellison87New Member

asked in General discussion

Dyson V7 not picking up

Our 4 year old v7 has stopped picking up on a full charge. I have done quite a lot of research and cleaned the filter (approx 3 months old) and given the head and all areas a thorough clean. The hoses, wand etc are all clean and obstruction free and the vac appears to be pulling good suction when you put your hand over it. It has pulsated in the past but we have always cleaned it and it is not pulsing currently. Battery was replaced about 6 mths ago and works fine. There was only a 2 year warranty on it so we are out of warranty and out of ideas. Any recommendations or advice very welcome?

1 month ago

HamzaNew Member

posted in General discussion

an upright cordless dyson

I love all 4 of my cordless dyson’s but I also love the bulk of my ball animal, light ball and dc 40. I am not so fond of the cord as it just gets in the way.So I had made a Little drawing of a design for a cordless dyson with a digital motor. Dose any one agree.

1 year ago

disgusted_gen5detectNew Member

posted in General discussion

ONE WHOLE MONTH to wait before they'll even collect - disgusting and unacceptable repair timeframe of Gen5Detect

I’ve had my Gen5Detect for just about 5 months.Loved it.Then, one day it just started doing the “boing” thing when attempting to power it on. There are no obvious blockages…On the 23rd February I contacted customer services to report the issue and they originally said they’d do an exchange and that a box would be supplied for the exchange process. I get an email ‘confirming’ (but, without an actual date of exchange) the exchange but it stated I needed to supply a box for the exchange.On the 27th I received an email stating they were out of stock of the colour machine I have, so would send a different colour. I don’t mind what colour, so I was OK with that. I replied to that email though asking them to confirm whether I was required to supply a box. I heard nothing back…On the 5th March I decided to phone customer support to check on the exchange status, only to be told that an exchange process would not actually be carried out and that a mistake had been made. They would initiate a rep

2 months ago

Anonymous

asked in General discussion

WayneNew Member

asked in General discussion

v12 Slim powerhead not working

Hi All, I have a v12 slim detect and the powered is not working. I have done all the troubleshooting that dyson suggested. Seems to be no power going to it.

4 months ago

TeresaRoodiniNew Member

asked in General discussion

Collection For Service Failed 3 Times!!

I got in touch with Dyson and arranged a service on my hoover and was told a collection date.I waited in between the hours of 8am - 8pm and my hoover wasn’t collected.so far, 3 separate collection dates have been arranged and 3 times they have failed to collect. That’s 36 hours of my time wastedi have had numerous conversations over the telephone now and they are absolutely useless. Each time I have been told that my case would be escalated and someone would be in touch with a solution within 24 hours. No one has ever been in touch. I wait and then it’s me that contacts them again.I’m a great believer in staying calm to resolve a problem and I have remained calm during each conversation I have had. My last conversation, I asked to speak to a manager as we needed to resolve things and the agent just kept talking over me, repeating the same apology and asking if there was anything else. Again I asked if I could speak to a Manager and again he repeated the same thing and put the phone dow

19 days ago

Susie123New Member

asked in General discussion

chargers

I have 4 dyson handhelds I have changed the batteries so no longer hve my serial numbers so cannot tell what models they are and which charger should go with which product

1 month ago

eemurphy88Rookie Member

asked in General discussion

Which is a better deal?

Which vacuum is a better for the price? The V11 torque drive + marked down to $500 or the Outsize for $440? I believe we had a V11 animal that stopped working so Costco refunded us and I’m trying to decide which vacuum to get next - thanks!

3 months ago

EmmaimmelNew Member

asked in General discussion

i am missing this piece. anybody know if i can get a new one. vacumm will not wokr unless i have this part.

4 months ago

willmowNew Member

asked in General discussion

Best cordless cleaner for my large house?

95% ceramic tiled floors, 5% carpets + all the usual other surfaces. No animals. Thanks!

9 months ago

Jerry_shiNew Member

posted in Maintaining your cordless vacuum

Cordless vacuum cleaner with no power - Cleaned the pins and resolve it

A few years old vacuum cleaner,I couldn't charge it at this week.Thought it was an aging battery.I don't know how much it will cost to replace it.Than, I cleaned the charging Pogo pin, and it was able to charge.I'm so lucky~Ha~Ha~~~

9 months ago

maggieyinleungNew Member

asked in Maintaining your cordless vacuum

Anyone know the bin model for number dyson SV14 gold?

hi there,May i know what is the bin parts number for SV14 dyson absolute v11 gold?thank you. (Moderation Edit - Tags Added)

10 months ago

adchishtiNew Member

asked in Using your cordless vacuum

Is there an adaptor for the DC44 to use with car detailing kit?

I have a Dyson DC44 animal cordless Vac and I have been given the car detailing kit for Dyson but it does not fit is there an adaptor I could purchase to use the kit?

7 months ago

dleemonRookie Member

posted in General discussion

Terrible phone and chat service, not the fault of the representatives?

We have a year-old V15 Detect. We use it lightly and gently. We just ordered our second head-unit replacement (first one had a gasket that was deteriorating, second one developed a faulty “clean the filter” sensor), and a new digital motorbar (one of the wheels fell off -- broken screw). The wait times for voice contact are absurdly long (I just waited an hour and 11 minutes), and the persistently repeating recorded voice explaining how to service the filter, battery, etc. should be used to make political prisoners confess. The chat service is not much better -- long wait until available, interminable “I’ll be back with you in 2 minutes” waits that are longer than two minutes, then “I can’t place the order for technical reasons, please recontact us another day” or “it’s out of stock and you will receive an email when it’s in stock” (which does not happen -- I have to recontact Dyson on my own), or order placed for the wrong part (after I gave them the part number and sent a photo)

4 months ago

Nurdan Yıldırım UlaşNew Member

asked in General discussion

I purchased a Dyson V10 extra vacuum cleaner from the Dyson website in Turkey

I purchased a Dyson V10 extra vacuum cleaner from the Dyson website in Turkey. Unfortunately, within just four months of use, I encountered a recurring issue with the trigger mechanism. I promptly sent the product in for service, and it was replaced with a new trigger unit. However, my frustration grew when the new unit also developed a trigger problem within two months. Once again, I had to send my vacuum cleaner in for repairs.Why should I continue to endure repairs and part replacements on a relatively new product? I urgently request a resolution to this ongoing problem. I no longer wish to use the V10 vacuum cleaner and I've read about this trigger problem in many comments written by users, so it is a cronical problem. I kindly request either a replacement with the V12 model, which does not have a trigger. I hope we can resolve this matter.Can you please assist me?Thank you

5 months ago

kevinminor

asked in General discussion

Dyson V8 dust bin falls off when emptying the vacuum.

The dust bin on my Dyson V8 falls off the unit and into the trash whenever I attempt to empty the unit. I initially that the root cause was my dust bin. However, I orders a new dust bin and the issue still occurs.

4 days ago

Nic04New Member

asked in General discussion

Worst after sales customer care from Dyson

My Dyson vacuum stopped charging after a year. Dyson refuse to acknowledge how poor this is and how badly it reflects on the company. There is also no complaints department (that says it all!). I managed to get through to a polite person who promises to escalate my complaint and then silence. Ignored. Despite on a number of occasions asking someone senior to call me back. I have never bought an appliance which only lasts for a year. I am now left with an appliance that doesn’t work and I am being forced to purchase a replacement battery which is super expensive. I feel like u have been scammed. I feel Dyson is an irreputable company with no conscience and absolutely no care for their customers once the money is handed over. I will never by a product from this company again. I never expected this from Dyson but have been burnt and will now take my money elsewhere.

3 days ago

EacimisNew Member

posted in General discussion

About Dyson Turkey Customer Service Issues

Hello, we are reaching you from Turkey. We purchased your Dyson v15 Detect Absolute vacuum cleaner model 1 year ago. We opened a service ticket on ..... due to the battery getting weak. We delivered our vacuum cleaner to the Dyson authorized service in Ankara. We received an information e-mail stating that the main body and battery were replaced. When we checked our vacuum cleaner at home, we saw that the scratches on the outer body that were present when we first gave it to the service were still present on the main body. However, in our repair document it was written that the main body was changed. The fact that these scratches were still on our vacuum cleaner showed that our main body had not changed, but was presented as if it had been changed by the service. However, when we opened the first service record, we saw that our filter, which we had given as clean, was given to us in a worn and dirty state, as if it had been used for 1 month. In our first video call with Dyson, your cus

1 month ago

ashuggNew Member

asked in General discussion

Detail cleaning kit (SKU: 972203-01) supply issues?

Since purchasing a gen5detect from Dyson Australia’s web site in July 2023, I’ve been keen to buy the Detail cleaning kit (SKU: 972203-01) to get the extension hose and the nice scratch-free dusting brush. I have revisited the site a number of times and it has always been out of stock - I’ve clicked on “Notify me”, of course, but have also contacted Dyson by Facebook Messenger to ask when they’re coming back into stock and the response has been to wait. On Friday this week (yesterday) I got an email saying that the Detail cleaning kit was back in stock! I opened the email a few hours after it was sent and clicked the link to go to the store … and it’s out of stock again! All sold out very quickly? What’s happening? Are there really serious issues with supply? What are other people doing? Should I try ordering from Dyson in another country? Or just give up and buy third-party accessories online? Plenty of those to choose from, at least…

11 days ago

HshawNew Member

posted in General discussion

Delivery Delay

I ordered a Dyson 10 on 27/3/24 and was advised on the same day that it had been shipped using Parcelforce Express 24. I was due to collect the item on 28/3/24. Dyson provided the tracking number. Since the 28/4 I have been checking the tracking on Parcelforce but they have no details on the shipment. On 30/3/24 Dyson acknowledged the shipment,and said I would have the product within 24-48 hours. Today I was advised that I should wait a further 24-48 hours for further details. Dyson have my money and have sent me the 2 year guarantee dated 30/3/24 but I still have no product. I am now beginning to wonder if the shipment was made by Dyson on the date advised or if it is the courier that is at fault. Perhaps the product is being shipped to the UK from an overseas manufacturer?I will wait for the additional 48 hours but will then contact my credit card company seeking reimbursement for the product.I note that others on this forum have had similar experiences.

1 month ago

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