Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Hair care
Maintaining your hair care machine

Maintaining your hair care machine

Keep your Dyson hair care product performing at its best. Post questions about machine maintenance here.

45 Posts
115 Replies

When you subscribe we will email you when there is a new topic in this category

45 Posts

Recently active

Most replies Most views Newest first

val-tinaNew Member

asked in Maintaining your hair care machine

Can I buy a replacement main body for my Dyson Airwrap multi-styler?

Hi all, I hope all is well.I'm reaching out because I need to know if I can buy just the HAirwrap base unit without any of the attachments.I received the complete set as a gift a while ago, but I lost the main unit during my last vacation, which was really disappointing. I'd like to replace it without having to buy all the tools again. Is there any way to purchase just the base unit? thank you for your support. Have a great weekend [Moderation edit - title updated]

21 hours ago

VafaNew Member

asked in Maintaining your hair care machine

Dyson supersonic

My Dyson supersonic new i use only one time its turned off and now not working plz help

23 hours ago

EmmajanefernsNovice Member

asked in Maintaining your hair care machine

My airwrap keeps cutting out and flasshing red

I have had my air wrap for about 3 year and I have been maintaining it by cleaning the filter with the brush provided and cleaning any hair/debris from the attachments as described online. Despite this my airwrap is now continually cutting out when I use it and flashing red. Any help? Does anyone know of anywhere I can have it serviced or something along those lines?

1 day ago

AnuvanshNew Member

asked in Maintaining your hair care machine

no update on my exchange

My machine stopped working after 2 months of buying it. I raised an exchange request for it. I sent the product within 2 days and it has been more than a month since I got a update.EVERYTIME I chat or email you guys, there’s just a standard reply “You’ll get an update in 24 hours”. After that? Nothing happens. After chatting about 15 times, you finally decided to send my exchange order but THAT GOT CANCELLED FOR NO REASON. I see the machine is available. But it got cancelled.And now you guys have even stopped replying to my emails.Is the customer service limited only till we’re buying the product? Because it seems like that. When I wanted to buy the product EVERYTHING was pretty smooth and fast. And now nothing is moving.

13 days ago

Bpretty01New Member

asked in Maintaining your hair care machine

How to prevent/clean vivid color off my Dyson Airwrap?

Hi! I am having an issue with my bright pink/deep magenta hair color transferring to my light Blue/light pink Dyson Airwrap. Does anyone have any Advice on how to prevent this or even how to clean it off? I have tried getting it off with just water, and also using my Precleanse by Dermalogcia but nothing has worked (yes I know Precleanse is a skin cleanser but us Estheticians know it can be used to take off SO much more than just makeup). It could be the type of hair color too, because it’s actually a “permanent vivid color”. It’s Pravana Everlasting Poison Berry. It doesn’t transfer on anything unless it’s wet or heated. I just got a light pink Dyson straightener as well without thinking about this problem before purchasing, and I’m nervous that my color is going to ruin it. if anyone has any suggestions or tips please let me know!!! thank you!

18 days ago

LeighmarieNew Member

asked in Maintaining your hair care machine

dyson corrale charger

How can I order a replacement charger for the Dyson corrale? I’m in the US.

20 days ago

pruff54New Member

asked in Maintaining your hair care machine

Why can't I get a replacement Air Wrap after Customer Service asked me to send in?

I am very upset over the quality of service I have received from Dyson and I am just trying to resolve this issue in good faith, but after 8 weeks I’m finding a resolution frustrating and virtually impossible. I had experienced several occurrences in which my Dyson Airwrap started shutting off sporadically. After contacting your toll free number on Feb. 12, 2024 and describing the issue, your rep connected to my phone and videoed the machine's malfunction. She indicated it was an electronic short and since it was still under warranty, immediately sent me a UPS return sticker, asked me to pack up the entire machine with attachments and send it to your warehouse in El Paso. She said I should receive a new machine in a maximum of 2 weeks. After 2 weeks of not hearing or receiving anything, I called Dyson at the end of Feb (the wait time can be quite long). Had to go over the whole story. She looked into the situation and told me the first CSR did not create an order for the new machine

1 month ago

JostrangNew Member

asked in Maintaining your hair care machine

Dyson Corralle not charging

When I have the straightener closed in the dock the LED light is a sold amber/red light, not flashing. Then when I go to use the straightener it has a charge and heat for about 20 seconds then dies. Do I need to replace the battery? I bought it in 2020 so its 2 years out of warranty.

1 month ago

MamaMapachaNew Member

asked in Maintaining your hair care machine

Dyson airwrap bought in Sweden used in other country with same voltage

Hello, I have bought an airwrap in Sweden (my country of origin) but I live in another country with the exact same voltage as Sweden (230v 50hz), but I tried using it in the country I live in (Zanzibar) and it will not turn on. What could be wrong given that the airwrap is brand new and the voltage is identical to Sweden where I purchased it. From reading about it I just learned it can be damaged if used in a country with a different voltage that the country of origin. I also used a voltage safety guard (which only works at 230v) so I am 100% sure the dyson has not been used at any other voltage. Would appreciate any help as I want to use it here.

1 month ago

SatineNew Member

asked in Maintaining your hair care machine

Airwrap not working at high speed airflow

Hi ! I have a problem with my dyson airwrap. On the highest airflow setting, the dyson automatically lights on the red light and shuts down. No such thing happens on lower airflow settings, and I have thoroughly cleaned the filter (with soap as well). Could you please advise me on how to fix this?

1 month ago

PraveenaNew Member

asked in Maintaining your hair care machine

Dyson Airstrait usage with Europe

Hello, Thanks for launching the product in Europe. Does the Airstrait purchased from Denmark work in Switzerland or vice versa ? If not does it work with a adapter plug ?

2 months ago

AndreamwNew Member

asked in Maintaining your hair care machine

airwrap filter light flashing new filter !

Hi I am having big problems with my airwrap. The filter warning light is continuously flashing even though I have bought a brand new filter cover. It’s even flashing with no cover and no attachments! Is there anything else I can try ?

2 months ago

Diane DavidsonNew Member

asked in Maintaining your hair care machine

Hair dryer and Airwrap.

Both my airwrap and hairdryer have stopped working. I’ve followed all the instructions on how to fix but with no success. I’ve tried customer service and have had no success here either. Both appliances are out with warranty so I’m happy to pay to have them repaired. Please can anyone recommend somewhere in U.K. I could get them repaired. Thank you

3 months ago

Spanz85New Member

asked in Maintaining your hair care machine

airwrap stopped working after 5th use

I got a Dyson airwrap for Christmas. It cut out when I was using it for just the 5th time last night. The filter light was flashing even though it was completely clean. I used the filter brush, rinsed the filter cage and dried it overnight. It’s still not working. Such an expensive product and broken after less than four weeks! Any advice?

3 months ago

Tetiana DoroninaRookie Member

asked in Maintaining your hair care machine

Where can I order a replacement charger cord assembly for my Dyson Corrale straightener?

It seems like I lost a charger for my iron. How can I replace it? Thanks (Moderation edit - title updated)

3 months ago

ZalyahyaNew Member

asked in Maintaining your hair care machine

Airwrap white light flashing after cleaning

My airwrap flashed white a few times since I got it. I clean the filter and all is good. But this time, it flashes, I clean and then it’s back to flashing. I rinsed the filter, soaked in soapy water, but still it flashes.How can this be resolved? ps: I got the device abroad and the country where I live doesn’t have a service center.

4 months ago

MSFNew Member

asked in Maintaining your hair care machine

Dyson Corrale whote light flashing

Please help! Dyson Corrale has a power button flashing white and won't turn on.

4 months ago

aliakochNovice Member

asked in Maintaining your hair care machine

TatiNew Member

asked in Maintaining your hair care machine

My Dyson HS03 Corrale straightener has stopped working - What to do?

Please tell me. My Dyson HS03 straightener has stopped working. In the engineering menu it displays error code E50.What could this error mean?

7 months ago

Chezooloo1981Rookie Member

asked in Maintaining your hair care machine

Dyson Corrale battery - Red Light - Help!

Good afternoon I’ve been trying to get assistance regarding my battery dying after just a few mins of use. I leave it on the charging stand all the time when I’m not using it and when I use it, it shows a full charge but then it goes red after just a couple of mins. I tried talking to someone on WhatsApp help and sent them the video but they didn’t respond. I cannot find an email address to email anyone and no-one answers the phone when I call. Maybe someone on here can help please? Cheryl

7 months ago

elliebarnett99New Member

asked in Maintaining your hair care machine

Help - Red light flashing and airwrap cut out

Hello I have had my dyson for 7 months however today it went boiling hot, cut out and started flashing red whilst using the dryer/smoother attachment? I am worried as I wasnt using it for very long before the dryer cut out and went boiling hot and now im worried to use it for things that would take even longer like curling or giving myself a blow dry. I clean the filter regularly so Im worried I have a faulty air wrapthanks in advance

9 months ago

FrancesNew Member

asked in Maintaining your hair care machine

Dyson Corrale Hair Straighteners - Not charging

I bought the Dyson straighteners about 3 years ago and have used them a maximum of a dozen times. Now they will not charge at all. The start button flashes for a few seconds and then does absolutely nothing. I have tried a friend’s charger and have the same issues.Has anyone else had the same issue and is it worth sending away for repair?Many thanks

9 months ago

Adam AbbottNew Member

posted in Maintaining your hair care machine

Corrale Straightener - Battery Failure

Had these for 2 ½ years and they will not charge at all now you would expect more from a high end product that cost $699 Very Very dissapointing

9 months ago

Page 1 / 2

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.