Visit Dyson.com Visit Dyson.com

- - Knowledge Base - Homepage

Community
Hair care
General discussion

General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

297 Posts
814 Replies

When you subscribe we will email you when there is a new topic in this category

297 Posts

Most replies

Recently active Most views Newest first

hdzdh1New Member

asked in General discussion

corrale problems

Hello,I am just curious to know if anyone else is having the same problems I am having? I have had to exchange my Coreale at least three times now because the cord stops charging or there is a short that won’t hold the cord in place. I use my flat iron every single day and the magnetic thing isn’t holding anymore. This has happened 3 different times! It’s frustrating that this is a $500 flat iron and I constantly have problems with it. I love the way it styles my hair but it’s frustrating that it won’t stay plugged in! I have the air wrap and the blow dryer, obviously no problems with those.. Any suggestions or ideas would be greatly appreciated!!

20 days ago

elooNew Member

asked in General discussion

Can I use my Dyson Supersonic Hair Dryer from Japan in the US?

Hi,I recently bought a Dyson Supersonic Hair Dryer in Japan and bought it over to the US. When I was talking to the salesperson at the place of purchase, they told me that it should work since the power supply range is the same. However, when I plug in my hair dryer at home it doesn’t work at all. The voltage stated on the hair dryer is 100V 50-60 Hz. Please help!

20 days ago

HinnaNew Member

asked in General discussion

Airwrap is not working for my hair texture

I have had the airwrap for about 6 months now, and I am struggling with it. I have thick hair and a lot of it. It’s not curly but more wavy and very frizzy. I have tried different products and methods but the air wrap just leaves my hair poofy and frizzy. I always have flyways that I can’t take. The style also doesn’t last for me. If I use the barrel it only lasts until the end of the day. If I use the round brush again it only lasts until the end of the day. And I can never get my hair to be smooth and shiny like I can with other heat tools. Help!!

19 days ago

Catherine24New Member

asked in General discussion

Dyson's customer service SUCKS' Abosolutly HORRIBLE!

I bought for $329.84Refurbished DysonCorralet™ hair straightener (Black Nickel/Fuchsia) on 12/22/2022. At the beginning of December 2023, i tried to use it and it would not turn on. On 12/6/23, I contacted Dyson Support and through their facetime system it was determined that it needed to be send in for an exchange.I was provided a prepaid label and went directly to the ups drop off store to send it back with everything that came with it included in the box as instructed. Tracking 1Z2Y55899098576953. I was told that another one would be sent to me within 2 weeks. Nothing was sent to me. I called after 2 weeks and they had no idea why it was not sent to me when they received mine on 12/8/23 but now they were out of stock!!! They also asked me for the tracking number to prove i sent it to them even though they provided the label! I have called every week since then and today is 3/23/24! On 3/21/24 I received an email saying that they were in stock. I promptly called and asked th

1 month ago

ScottiemNew Member

posted in General discussion

collection for repair

Hi, I have now waited in 3 differing full days for a collection. Despite after the first let down and reassurances there has been no collection by dysons courier. I paid for the repair in March under order number 34406137. NoThe call centre representatives have informed me that DPD should collect in the uk. Despite phoning around 6 times to Dyson customer services to check that the hairdryer would be collected and getting cast iron guarantees it would be picked up today - another no show unfortunately. Customer service with no ability for resolution is not very good. How do you sort this if Dyson customer services can’t? thanks.

18 days ago

JmdubbsNew Member

posted in General discussion

Short Lifespan Airwrap

I have had my airwrap since Nov 2021, so 2 ½ years. And i barely used it a couple times a week max and it just stopped working yesterday. I chatted with an agent for 2 hrs and came to the solution that they escalated my case and would be in contact in max 24 hrs. I called today after the 24hrs and there was never an escalation or anyone who was going to contact me. As i am out of the warranty range and live far from a service center the only solution i was given was to replace it. I was not offered any sort of discount. I stayed on the line to take the survey and the representative would not hang up the phone for me to do that. They kept the line open for over 30mins. For how expensive dyson products are i expect a better level of customer service and i expected the airwrap to last at least 10 years. I am very disappointed and will be looking into shark and other companies. Id rather spend a couple hundred if im going to just be replacing them every 2-3 years. From the reading i have d

16 days ago

beefyredNew Member

posted in General discussion

egregious customer service

dyson violated their own return policy with incompetence and disregard. Over five months trying to return an unopened hairdryer. As an owner a dozen Dyson products I will never invest in another. I have a paper trail beginning in 2023 regarding this matter.

15 days ago

hailey16New Member

posted in General discussion

Never buying Dyson again. HORRIBLE customer service

I purchased the Corrale straightener a little over 3 years ago. My warranty is up & now my straightener will not hold a charge for longer than 2-3 minutes. I am extremely upset that an expensive item like this is not guaranteed to last longer than 2 years!!!! On top of that I’ve been given the run around saying my device was purchased in Canada because of the serial number when it was purchased in MS so I’ve spoke to about 7 different reps who didn’t know how to help me however on this last call today my rep basically said because my warranty is up there is nothing they can do unless I go to a service center myself. The closest one to me is over 6 hours away or I can also choose to ship it, then they can look over it and decide if it can be fixed or not and pay for the repairs & pay for shipping the item back to me. I loved this straightener but paying a lot of money for it to stop working after only 3 years is insane. The customer service is so bad I’d rather purchase from any

1 month ago

GaromNew Member

asked in General discussion

20mm airwrap barrel. anyone know when savailable in Australia?

Does anybody know when the 20mm barrel attachment will be available in Australia? I have been waiting for nearly a year now??

1 month ago

HazelwithoutnutNew Member

asked in General discussion

Dyson airwrap purchased in the US and doesnt work in the philippines. what to do?

Hi. Im new to the community. My aunt in the US recently purchased a dyson complete airwrap as a gift for us and brought it here in the Philippines. Unfortunately, we cant use it here due to the difference in voltage. Asked dyson philippines customer care if they can swap or recommend any transformer converter but they said that its best to ask Dyson US on it. Is there any particular brand of transformer or coverter available in the philippines that we can purchase to make this work here? I know we can no longer use the warranty since its only valid in the US and we can bo longer return it to US too since the number of days for return already lapsed so we are just exhausting means to make it work here in the Philippines. Any leads eill be greatly appreciated. We just dont wanna wast the money spent on this dyson so we better make this work here.

12 days ago

arieltucci83Rookie Member

asked in General discussion

professional model of supersonic hair dryer out of stock….. still

I have been a long time loyal customer of Dyson hair care technology. I’ve been using the supersonic professional dryer for the past 7 to 8 years. I bought the newer model maybe a year ago and it just stopped blowing hot air.My first dealings with support promised a swift Return/exchange however they were out of stock. I’ve since then, spoken with three different people on separate occasions and have been told three separate things.I am struggling to perform the quality of work that I’m used to giving my clients.I’ve also had to spend money on a subpar replacement dryer. Does anyone know what’s actually going on? I feel like there’s more to the story here… the filter definitely seemed like it was going to be an issue with this model.Honesty and transparency would be appreciated as we’re (sounded like there are a lot of professionals in the same boat) stuck here, waiting in the dark.

12 days ago

Lily101New Member

posted in General discussion

Why isn’t the Dyson Airstrait in the limited edition pink and rose gold colour available in the UK?

Why isn’t the Dyson Airstrait in the Mother’s Day limited edition ceramic pink and rose gold colour-way available in the UK? It’s available in the US though, which is unfair. Also doesn’t make sense because Dyson was founded in England so surely we should be able to buy all products available. I’d be tempted to buy the US version but then it might not work because of the voltage. Also side note why does the best colour-way have to be limited edition? I wish it was a permanent colour option!

1 month ago

Jiaqi_Hoo99New Member

asked in General discussion

Dyson Airstrait Ceramic Pink And Rose Gold

Hello! Will the dyson airstrait ceramic pink and rose gold release in Singapore?

1 month ago

soobakchickenNew Member

asked in General discussion

When will the Airstrait get released in Australia/New Zealand?

Hi, just wanted to know when the Dyson Airstrait will be released in Australia/New Zealand. I currently live in NZ and the local home appliance shops have told me (Harvey Norman, Farmers) that it will be released soon—hopefully before May. Is this true? Thanks :)

8 days ago

lscsjNew Member

posted in General discussion

SilvanaNew Member

asked in General discussion

Dyson UK voltage

HiI have a UK bought Dyson Airwrap, so I want to know if can I safely use it in Perú (South America) ?Many thanks in advance ☺️

6 days ago

ashleighrlilesNovice Member

asked in General discussion

dyson airstrait just wont work

So I got my airstrait and was over the moon with it. For 2 weeks until it no longer worked, got onto Dyson and they sent me a replacement. Also didn’t work so now the third one has turned up and guess what?! Oh yes it doesn’t work so now has to be booked in for repairs. Am I unlucky or is this just an issue with them. It’s not really acceptable for how expensive they are.

1 month ago

Antony2020New Member

asked in General discussion

dyson coralle straighteners

Why won't dyson honor their warranty, I sent a set back under warranty and they replaced as machine faulty, replacement set have developed an issue which renders them an ornament and they refuse to look at them saying they are not under warranty but I have the email with the warranty dates on and they are still under warranty as I speak??? I have better ways to spend £400

4 days ago

Lyndsey DaviesNew Member

asked in General discussion

Air Wrap heat settings

is the 150/302 temp on the airwrap for the lowest heat setting? I’ve seen people say it can damage hair so would presume it goes hotter than 150?

28 days ago

IceyNew Member

posted in General discussion

Sratches on my new Dyson Airstrait

I just opened my new Airstrait and I found some scratches already. Is it a manufacturing defect? Thanks

9 hours ago

Page 12 / 12

Didn't find the answer you were looking for?

Feel free to create a new topic and post your question on the community.

Create a topic

Terms & Conditions Cookie settings

Create a community account to start contributing.

New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.

Username *

E-mail address *

A bit about yourself

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.