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General discussion

Got a query that's pretty general about your Dyson hair care product? Get an answer from the Dyson Community here.

  • 294 Posts
  • 811 Replies

294 Posts

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MrsO_HLSNew Member
posted in General discussion

Dyson Supersonic. Hair Dryer Colour Availability

Hi all, a newbie here.I currently have a Dyson hairdryer in Iron/Fuchia colour and the Dyson Airwrap in Fuchia/Nickel colour.Do Dyson do the Corrale straighteners in a similar colour because I can only seem to find Black Nickel/Fuchia and my OCD says they don’t match! (Edited by moderator – Tags added) 

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1 year ago
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citygirlNovice Member
asked in General discussion

Out of warranty repair - Terrible customer service

Very bad customer service!! Hair dryer broke, just out of warranty, Dyson won’t replace, will cost $400 to fix. Terrible product and customer service.(Edited by moderator – Moved to a new category/ Tags added) 

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L
1 year ago
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shingRookie Member
posted in General discussion

WANTED: Oval Attachment for the Airwrap, please!

Recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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J
11 months ago
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shingRookie Member
posted in General discussion

Suggestion. Large Oval Attachment for Airwrap!!

I love my Airwrap and enjoy using the attachments, but I recently tried a friend’s Drybar Doubleshot and LOVE the oval shape and the bristles/spacing of the bristles. The shape of the oval brush would be easy to replicate, it seems, and gives a different shape and creates more volume at the root than Dyson's round brush attachment. In particular, also like how the bristles have rounded tips and are more spaced apart, as this creates less pulling - therefore, less hair loss/damage. Please make an attachment like this, as I think many people would purchase the Airwrap, takeaway other devices from our arsenal, and be a game-changer for those who already own the Airwrap. I think that the demand is there and the Airwrap is superior to the Drybar, Revlon, and other similar products with an oval-shaped brush head as far as the heating and airflow mechanism - but, the oval-shaped heads are what make those devices so great. Thanks!!!

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1 year ago
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Li-FANG WENNew Member
asked in General discussion

Please amend my supersonic order details

Hi , I just ordered the hair dryer, but I couldn’t get the receipt on my  email, can you have check the detail for me? (Edited by moderator – Moved to a new category/Tags added)

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1 year ago
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claudianecieloNew Member
asked in General discussion

Missing item on delivery - Contacting Dyson

In September I placed one order of the dyson airwrap special edition, and it was included as a gift a travel case. The delivery address was to a friend who lives in UK, and as soon as he gave me the closed box I opened and saw that inside was missing the travel case. I tried to contact Dyson Whats app support and was told that the order was under his name, so he needed to contact Dyson. He contacted and they said that as the product is with me I should contact, and we are in this forever loop with us both contacting and they saying different things for us and not solving the problem, I really dont know what else I can do. Has anyone else experienced this unpleasant situation with them?  (Edited by moderator – Moved to a new category/Tags added)

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Community Moderator
1 year ago
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akersulyte
asked in General discussion

Using US Appliances in the UK

Hello,I live in the US and have a Dyson Supersonic Hair Dryer and V10 Cyclone Vacuum Cleaner- both were bought in the US. I am moving to the UK and I am very frustrated now as I found out that neither of the machines will be working there. I messaged Dyson customer support before and asked for options and advice as I would love to take both of the machines with me. At first, I was told that I can use an adapter with my hair dryer in the UK. Then I called Dyson just to double check and was told that it will not be possible and that my appliances will not work with adapters, but said that I would be able to exchange the hair dryer under warranty to a UK version. Since my vacuum cleaner is not under warranty anymore, the representative said I can buy the UK battery, the main body and charger to be able to use it properly in the UK.Since I received some conflicting information, I want to make sure that I will actually be able to do that and that Dyson will be able to replace my the hair dr

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Dyson Community Moderator
Community Moderator
1 year ago
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AlexysRookie Member
asked in General discussion

Counterfeit Protection

Is there any real reliable way to check the originality of the product I bought?

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1 year ago
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Acoker14New Member
asked in General discussion

Can I take my Dyson Supersonic hair dryer to the US?

I have recently flown back from New York, where I took my Dyson Supersonic hairdryer and plugged it in and it stopped working. 

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Stuart
Dyson Community Manager
1 year ago
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LgurlJ14New Member
posted in General discussion

Dyson Hair Tool Idea

Hi Dyson,I was reading up about people who own the Dyson blow dryer or airwrap and what do they do if they travel with them. This is usually one of my issues because I never pack it anywhere since I know the US Dyson can only be used in North America.It would be wonderful if Dyson could consider either making the hair tools to be interchangble plugs for US and non US or if they can just sell the stick that has the alternative plug without having to buy all the attachments. Dyson, please consider this because I’m not open to spending another $600 just to be able to use my airwrap in another country. (Edited by moderator – Tags added) 

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Dyson Community Moderator
Community Moderator
1 year ago
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CfranquiNew Member
posted in General discussion

Airwrap attachments - Diffuser

Has anybody found a diffuser attachment that works on the airwrap styler? It would be great if Dyson made one.  (Edited by moderator – Moved to a new category)

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1 year ago
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elmoman76New Member
posted in General discussion

COMPLAINT - Dyson Supersonic flyaway - Poor Stock

Is anyone else having issues in trying to order the flyaway attachment for the supersonic.my wife has been been on the “Notify Me” for a best part of a year and has never received a notification as to when in stock or given the opportunity to even order.i phoned up Dyson today to be told “yeah its out of stock, click on the notify me option to be advised” despite me already telling the agent that we have done that. But if we bought a new dyson supersonic then it would be in the pack, my wife has had supersonic for nearly 2 years and there is nothing wrong with it, so why would i order a new one.Clearly, Sir James Dyson doesn’t care about ensuring there is sufficient stock for those people who bought the supersonic when it came out without the flyaway.  I suggest your purchasing department look to get this as there is clearly a need for this part on its own.  either that or remove the individual item from your UK website, or allow it to be ordered from the USA site which states it’s in

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1 year ago
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PoojaRookie Member
asked in General discussion

Can the Dyson Airwrap (Purchased in the UK) be used in Australia and will this affect the warranty?

Both countries use the same voltage and the Dyson help pages mention that the Airwrap will work, however I have heard conflicting information at the Styling Tours that Dyson products should not be used abroad as the warranty will be invalidated. Any clarity would be great, thanks. (Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
1 year ago
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ElaineNew Member
asked in General discussion

Help - The new single barrels on the airwrap doesn't seem as powerful as dual barrels

I have been using the twin 20mm barrels on my air wrap , have just purchased the single barrel with two way air flow , this seems much less powerful?Is this even possible ?Much looser curls that drop out much faster .Any comments anyone? thanks  (Edited by moderator – Tags and Title amended) 

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Stuart
Dyson Community Manager
1 year ago
M
mancinimNew Member
asked in General discussion

Suggestion. Travel size hairdryer

Hi, will Dyson ever consider making a travel size hair dryer with a diffuser attachment. I love my hair dryer and take it away with me but with airlines making you pay for a cabin bag now, you can’t fit it in your backpack with everything else.Thanks  (Edited by moderator – Tags added) 

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1 year ago
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colinsvjacobNovice Member
posted in General discussion

Identifying counterfeiter - Dyson Supersonic

I recently bought a Dyson Supersonic HD07 off eBay which was shipped to me from China. The product feels heavy, the accessories look solid, the cable and box have a serial number tag but I still have a feeling that the product is not genuine. I was able to register the product on MyDyson website without any issues. I did reach out to the customer care center and all they said is that if the device gets registered, then it's not counterfeit. Can you suggest how else I can validate the authenticity of my product? I couldn't not find any proud issues with manufacturing (looks a little dull though) or anything to do with the logo or otherwise. Any help is appreciated! Best regards

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1 year ago
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Ami MehtaNew Member
asked in General discussion

Replace a brand new Dyson Airwrap from India for a US version

I received the Airwrap from my family as a gift. I live in US, when I had reached out to Dyson in June, customer service reps has assured me, i would be able to switch the Airwrap for the US version.I could not get  to the service center, due to a long term medical emergency in the family.When I reached out back to the Dyson customer care today, they are telling me the policy has changed and they cannot replace the Dyson Airwrap for the US version.I need help!!!!!I am stuck with this beautiful expensive piece of technology that I have not been able to use for months now. There has got to be a way to help me with this, so I can use the Airwrap and be a satisfied customer. Can someone from the Dyson community take this back to higher management and help resolve this situation, please? (Edited by moderator – Tags added) 

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12 days ago
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Gold Level Contributor
Emma.SGold Level Contributor
posted in General discussion

Purchasing advice - Dyson Supersonic hair dryer

Hi Everyone! I’ve been thinking about buying the Dyson Supersonic™ hair dryer | Dyson, but it’s a big investment. I really want to know what I am getting for my money and of course I have a few questions.Does anyone have an unboxing video? Are there any videos to help me set it up? My hair is quite wavy and usually takes ages to dry, is there anything I need to do before using it?Thank you for helping.Emma  (Edited by moderator – Title amended and Tags added) 

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Gold Level Contributor
1 year ago
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Gold Level Contributor
Emma.SGold Level Contributor
asked in General discussion

Airwrap - Lights flashing

HELP!!I’m on a family break in Disneyland Paris and I’m not able to use my Airwrap. The light is flashing white and I can’t switch it on.I’ve used it abroad before, with the same adaptor and I’ve not had an issue. I don’t want to spend time on the phone or waiting for an email back from the helpline. Does anyone know what it means?

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M
4 months ago
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