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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 542 Posts
  • 1,520 Replies

542 Posts

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Reesy123New Member
asked in General discussion

SV12 cordless vacuum dead, battery shows 3 solid blue lights

Hi folks, our own Dyson vac is behaving but my mother-in-law’s V10 / SV12 has died. No sound at all from it but the battery shows 3 blue lights when the trigger is pulled. Trigger feels normal. I’m not scared of disassembling it. Any suggestions as to what the fault might be, or how to diagnose it further? Cheers. 

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19 days ago
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SkipNew Member
asked in General discussion

Dyson 11 Animal bin rear gasket unit

At the rear of the bin, there is a unit that contains a red rubber gasket (sort of funnel shaped). The plate that snaps over it to hold it in place fell out and the gasket and plate fell into the bin. I watched a video on Youtube about disassembling and reassembling this unit, but the plate continues to fall out, along with the rubber gasket. Also, the screw (T8) that goes through the bin wall into the entire gasket assembly does not fasten into anything. It just spins when I tighten it. Any solutions that anyone can think of will be greatly Appreciated.Skip

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3 months ago
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Amyhoover123New Member
posted in General discussion

dyson free hair wrap tool

Hello I purchased a v12 vacuum several weeks ago and never received my free hair wrap till. I was told I need to ring up when back in stock to order, it won’t be automatically sent out. Every time I get a notification it’s back in stock the sales agent says they need over 50 in stock to send out? Seems a bit of an excuse? 

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Jack
Dyson Community Manager
7 days ago
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rodminNew Member
asked in General discussion

Does anyone know the DC35 Cordless wand Part Number?

Hi I have a DC35 and ive lost the extension/wand and look for a part number to order a new one 

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10 months ago
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sewatson652New Member
asked in General discussion

arepair collection not actioned

I’m at my wits endDyson vacuum faulty for the 3rd time , still under warrantycollection for repair has been arranged 3 times &3 times it has not been actioned  wasting 3 days of my time over a period of 2 + weeks i have had numerous online chats, telephone calls all useless .At times I have spend 50+ minutes on chats, agents have left chats, chats have ended, fake information given  - the list goes on. During calls I have been hung up . Agents who do speak just continually offer apology and promise that issue will not recur - obviously just going through the routine. There is clearly an automated system that does not give room for anything outwith the normal parameters. I’ve offered to post item myself, unable to authorise that. I I have asked to speak to a manager, and request ignored. Advised there is no customer service department I can email. I  requested  a complaint be raised & it was not actioned.On demanding that my case be escalated , was advised someone would be in di

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Jack
Dyson Community Manager
6 days ago
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SallyJaneNew Member
asked in General discussion

Charging Dock for V8

I have bought a used Dyson V8. The charging dock didn't have screws with so can anybody advise me what size screws I need please?

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1 month ago
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Josie PNew Member
asked in General discussion

any resultion to V8 cordless serial number not being recognised?

Hi EveryoneI’ve had a V8 animal cordless for ages and have loved it. Unfortunately it’s getting older and I needed to get a new main body and battery which was still cheaper than buying a completely new one.  Along with a lot of you I couldn’t find the parts number as the serial number on my old Dyson wouldn't work on the website. When I spoke to customer services they said it wasn’t a valid serial number so they couldn’t help!  Today I’ve received the replacement body part, purchased directly from Dyson, and guess what? The serial number is in the same format as the old one and again isn’t recognised on the website.  Essentially I’m wondering if anyone has been able to resolve this as I’d like to register it. Any help or info gratefully received. TIA. 

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J
1 month ago
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BeccNovice Member
asked in General discussion

is there another not dyson product floor dok for the gen 5 ?

They have been out of stock for months in Australia so I’m willing to look at another version.

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1 month ago
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Nemo2000Novice Member
asked in General discussion

V8 Main Body

I need a new Main Body for a V8 SV10. A web search on the Dyson spares pages yields only Part No 967812-01, but with the caveat that it is ONLY for serial Nos starting YM8. The Serial No on my machine start RA5. So what Part No do I need please? Tried the online chat, but got nowhere :-(

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27 days ago
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vayalamNew Member
asked in General discussion

Collection failure

Reported a problem with my Dyson Motörhead for which they collected a repair fee and arranged a collection- no time specified- it was ‘all day’. Nobody turned up on the specified day and when I called they said the courier would ‘try again’. There is no video footage of anyone trying in the first place. Collection rearranged for the next day nd same thing happens. Dyson now say they have escalated it and I will get a call urgently- absolutely no surprise that no call happens.I guess the only options now are to write off the money as a bad experience or take them to court. End of the day my experience with Dyson has been ‘good tech’ , ‘poor reliability and failure prone’ and absolutely the WORST customer service experience ever.

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27 days ago
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biba8169New Member
asked in General discussion

posting a review for gen5detect

Hi all, doesn’t anyone know how do I post a review of my recently purchase Gen5detect on Dyson site? I received an invite to review but the link isn’t working at all. I am allowed to read while there’s no option to post a review even when I scrolled to the bottom end of the page. 

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1 month ago
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Scoobs222New Member
asked in General discussion

there's movement/play between...

The motor and the vacuum stick, where it connects. How can I fix this? 

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2 months ago
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leila.ralphNew Member
asked in General discussion

Gen5Outsize gasket freyed

Am I the only one to have a new Gen5Outsize with the gasket seeming to be squished out of the vacuum itself? It's only like 2 months old!!!! 

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Jack
Dyson Community Manager
3 days ago
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BICNew Member
asked in General discussion

V10 Battery Screw Removal & Bin Slides Completely Off

Dyson Cyclone V10, just out of 2 yr warranty.Can’t get battery screws out. Phone support told me use a Phillips but many online say to use a Pozidriv. I bought a set of PZ1, PZ2 & PZ3. Only the PZ1 will actually fit in there. All 3 screws are in too tight for Phillips or Pozidriv. Am I missing something? Dust bin won’t stop when emptying, completely separates from main body. Phone support said need either a new main body ($70) or new bin ($30). Waste of 30 minutes waiting on hold.Thanks.

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10 days ago
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ImmortalCrabmanNew Member
asked in General discussion

Gen5 Outsize wheels - snapped off

Very surprised that when I searched “dyson direct drive wheel spindle break” to learn that this is design flaw issue. I bought the Dyson Gen5outsize Absolute in january 2024 and today I thought one of my wheels popped off.  Upon closer investigation no, the spindle straight up snapped off the head, while taking the other wheel off to see the extend of the damage, that one broke too.I was under the impression that these are supposed to be great vacuums, and your support it “top notch”.  Well I guess I am about to find out.  

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Jack
Dyson Community Manager
2 days ago
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keriahNew Member
asked in General discussion

Matching parts for my vac. - Dyson Cyclone V10 Absolute (Copper)

I have the accessories (& wall mount) for a “Dyson Cyclone V10 Absolute (Copper)”. I know this is the model because it also had the manual, with the sticker giving the Serial Number, and when I registered it this was the model that was identified.However, when we got all these parts, the main body and charger were missing. Now I’m on a hunt to replace these. I’m finding various body units that appear similar but different labels are used with them. Some say “V10 Animal” - others say “V10 (Model SV12)”.Will any of the “large canister” bodies that are identified as “V10” work with my parts??

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24 days ago
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Nic04New Member
asked in General discussion

Worst after sales customer care from Dyson

My Dyson vacuum stopped charging after a year. Dyson refuse to acknowledge how poor this is and how badly it reflects on the company. There is also no complaints department (that says it all!). I managed to get through to a polite person who promises to escalate my complaint and then silence. Ignored. Despite on a number of occasions asking someone senior to call me back.  I have never bought an appliance which only lasts for a year. I am now left with an appliance that doesn’t work and I am being forced to purchase a replacement battery which is super expensive. I feel like u have been scammed. I feel Dyson is an irreputable company with no conscience and absolutely no care for their customers once the money is handed over. I will never by a product from this company again. I never expected this from Dyson but have been burnt and will now take my money elsewhere. 

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14 hours ago
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