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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 543 Posts
  • 1,524 Replies

543 Posts

T
ThefamilyNovice Member
asked in General discussion

Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house  (Edited by moderator – Title amended and Tags added)

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J
Silver Level Contributor
1 year ago
G
Gen1Novice Member
posted in General discussion

Dyson V6 battery - Wrong image on website.

Has anyone ordered a V6 battery recently? I need a new one, but on the order page for the V6 battery they are showing an image of the V8 battery.I don't want to be sent the wrong battery.Here is the V6 battery. But this is the image shown on the V6 order page. 👇 

6
G
1 year ago
C
CSCNew Member
asked in General discussion

Why can’t i order the Gen5 from USA?

I can’t seem to order the Gen5 from Dyson’s website in the USA.  How/when can I get one?

4
H
1 year ago
A
Anonymous
asked in General discussion

Gen5 Detect - particle count issue

Has anyone else has an issue with the Gen5 Detect? I am on my second machine, after an exchange, and I still do not have any particle reading with it running on the spot.

2
R
1 year ago
K
kvimzonNew Member
asked in General discussion

Brand new V15 won't charge at all

I just unpacked a brand new V15. When pluggin in the battery to charge the blue LED’s lid up to begin with, but after checking back a few minutes after they were not lid up anymore and there is no power on the battery. The wall plug is not the issue either, i’ve tested that. Could i have received a faulty battery? Is this common?

4
D
Community Moderator
1 year ago
D
DavidYMRookie Member
asked in General discussion

V10 broken plastic flange

Hello, we have a 3 year old V10 vacuum, which has developed a problem with a flange on the main body of the machine. The flange should prevent the collecting chamber from coming off completely when emptying. Because this flange is broken the whole chamber comes off. Dyson have replaced the chamber which had disintegrated, free of charge, but are charging us for a new body for the machine. Our previous Dyson lasted 15 years without requiring any new parts and was still going strong when we swapped it for this model. This one isn’t overused as we have a Miele vacuum cleaner as well, thus it doesn’t need emptying more than once a week. It is a bit surprising to find that something has given up after the mechanism has only been used approximately 150 times. There’s no real way for the average consumer to write to Dyson. We have managed to speak to one of their advisors, but as it is out of guarantee, the best that they could offer was a half price replacement part. Is this what commonly ha

4
D
1 year ago
A
AndreyRookie Member
asked in General discussion

Dyson V12 Detect Slim™ vacuum's Fluffy Optic™ head - Illumination Switch

Hello, i have got v12 detect slim. But it seems strange to me, how the laser cleaner head looks like. There is no “on/off” switch in it. Is it ok?  (Edited by moderator – Tags added) 

2
A
1 year ago
T
td47Novice Member
posted in General discussion

Cordless vacuum battery life question - Battery Management System (BMS)

Hello, we have owned a V11 Absolute for a couple of years now, and it is very good.I keep it clean and well maintained. I have a rather technical question, regarding the “BMC” part of the machine. That is, an intelligent IC (chip) or set of chips that comprise the Battery Managment Controller, that handles and checks the charge and discharge rate, and checks the general state, or health of the battery “pack”, and attempts to keep the individual internal “cells” within the pack at a balanced voltage level (depending on the internal battery design).  As my V11 is probably NOT yet old enough to have the battery pack near its End Of Life, my question is if any owners of older machines (e.g. V8 etc), have had to replace batteries after say 4 years or more use. The reason I am asking about an expected 4 year battery life, is the fact that SOME manufacturers use charge/dischage counters inside the BMC, that enforce a limit at a pre-defined count, that just stop the battery being used after th

7
DavidTaylor
1 year ago
P
PurplePestNew Member
posted in General discussion

IDEA - Autumn leaves makes me wish my Dyson could go in reverse

While cleaning out my gutters and sweeping away the autumn leaves off my deck today, Dyson lightning struck me, what if my Dyson could spin the other way? Using its mighty Dyson engine to push out air instead of pulling everything in. Clearing out my deck and walkway is a task I imagine the reverse Dyson technology could accomplish. And it would be great to have one less specialty tool (leaf blower) in the house. Okay, enough day dreaming, carry on. 

0
P
1 year ago
S
scart57Rookie Member
asked in General discussion

Cordless - Power Issue

My wonderful DC35 Dyson keeps cutting out.I've followed all the advice and it still does it.I've noticed, as have others, that the battery connection is not totally secure and moves around a wee bit.Could this be the problem?  (Edited by moderator – Tag added) 

5
A
1 year ago
Z
ZulradiNew Member
posted in General discussion

v11 absolute+ motor stopped working

Very disappointed with my V11 absolute+. Bought in 2020 and the motor stopped working after the warranty expired. Called the technical support and was told to replace the motor for $218. I had the same motor problem before with my V6 fluffy. This is just ridiculous. (Edited by moderator – Tag added) 

1
DavidTaylor
1 year ago
D
DavoNovice Member
posted in General discussion

GLS Delivery - Americas

Has anyone heard of GLS? My order was suppose to be delivered 6 days ago but they keep delaying it. Sad because the drive to Ontario from Phoenix is only 4 hours. Not sure I would order again knowing this how it would be delivered. (Edited by moderator – Tag added and Title amended) 

7
Stuart
Dyson Community Manager
1 year ago
W
WALTRookie Member
asked in General discussion

Cordless V8 - 15 second cut off

MY WIFES V8 CORDLESS VAC RUNS THEN SHUTS OFF IN 15 SECONDS -- ALL PORTS ARE CLEAN AND CHARGER INDICATOR LIGHT SHOWS CHARGING IS IT THE BATTERY OR AN OVERLOAD ON THE MOTOR THAT CAUSES THE SHUT DOWN ?  (Edited by moderator – Tags added/Title amended)

13
W
1 year ago
Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion

The Dyson Cordless vacuum range explained - V15, V12, Outsize, Micro and Omni-glideCORDLESS VACUUM

With the Dyson range of vacuum cleaners continuing to expand and develop at pace, here’s a one-stop guide to the latest range of Dyson vacuum cleaners.Dyson V15 DetectOur most powerful and intelligent cordless vacuum yet, the V15 Detect is capable of detecting, removing, sizing, and counting microscopic dust particles for scientific proof of a deep clean.It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles invisible to the naked eye and the Anti-Tangle High Torque cleaner head that automatically adapts suction power across different floor types.  Both are suitable for cleaning both carpeted and hard floors. Dyson V15 DetectDyson V12 Detect SlimOur most powerful and compact cordless vacuum that weighs just 2.2kg and intelligently counts and measures the dust in your home. It comes with two cleaner heads – the Laser Slim Fluffy cleaner head that reveals microscopic dust particles and the Motorised brush bar. Both tools provide a dee

13830
Stuart
Dyson Community Manager
1 year ago
D
DeniseNovice Member
asked in General discussion

v7 vacuum stopped working. There are no blockages or power

Fully charged, no blockages but it has stopped working. (Edited by moderator – Moved to new Category and Tags added) 

8
Dyson Community Moderator
Community Moderator
1 year ago
T
TimJonesRookie Member
asked in General discussion

Single-button power control coming to v15?

Hi,I’m currently deciding my purchase between the v12 Detect (2022) and the v15 detect. One of the major changes with the 2022 v12 was the introduction of the Single-button power control.Is there any plan to release an updated model of the v15 detect with the Single-button power control in the near future?Thanks,Tim (Edited by moderator – Tag added) 

4
SR45
1 year ago
A
Anonymous
posted in General discussion

Dyson V10 Pulsing - Solved

My new Dyson was delivered yesterday. After many faithful years of service, my DC59 finally gave up and went to vacuum heap. Not wanting to be without my trusted friend, I invested in the all singing and dancing V10 cyclone! It was a similar price I paid for the DC59 many many years ago. The new features swayed me, bigger bin, almost 3x the run time! Where could I go wrong. Delivery was straight forward and the delivery person was really friendly. Assembly was easy and I swapped out the wall mount within minutes. Not being able to vacuum for a few days, I went straight to the highest trafficked areas in my house. The hallway and stairs. Switching the tools/floor head was really easy, the addition of the red button was great. I knew exactly where to press. My old Dyson must have been struggling more than I knew, the bin on the new one was full after the first light once over. I switched power modes and away I went to tackle the rest of the house!After a few minutes of cleaning the machi

4
T
1 year ago
A
Anonymous
asked in General discussion

Cordless Dyson V11 - Pulsing/Stopping & Starting - Help!

Hi. Our family Dyson has stopped working. It has been on charge all day, has a full battery but when we press to ‘go’ button it stops and starts a couple of times before switching off. Can anyone help?

10
A
1 year ago
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