Ask the Community | Dyson Community | Dyson Community
Visit Dyson.com Visit Dyson.com

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

  • 859 Posts
  • 1,745 Replies

859 Posts

T
TrebormintNew Member
asked in Ask the Community

PIckup Head

Cleaned the pickup head and it will still not power on when pressing the switch. 

0
T
1 month ago
G
GaromNew Member
asked in Ask the Community

20mm airwrap barrel anyone selling?

Would anyone be interested in selling a 20mm Airwrap barrel in good working order?   

0
G
1 month ago
E
EDGNew Member
asked in Ask the Community

New V11 won't charge fully at firsy use

Hi, I just bought a new Dyson V11 at Easter and has been charging for a couple of days, the battery went up to 75%, then went back down to 70% and just stuck there. This is my first Dyson and feel very disappointed for an expensive purchase. 😕 I will really appreciate your help. If anyone had the same experience, could you please let me know how did you resolve it? Many thanks! 

0
E
1 month ago
R
RodNew Member
asked in Ask the Community

Looking for cleaner head for Cyclone V10 Animal

I am looking for a new cleaner head for my Cyclone V10 Animal. I can’t find it on the Dyson website. I wonder where I could buy one?If I can’t find it, would the generic Cyclone V10 cleaner head fit the Animal vacuum cleaner?ThanksRod

0
R
1 month ago
D
David SlocombeNew Member
asked in Ask the Community

Airwrap died but occasionally gives short bursts of life.

My wife’s Airwrap has died. Occasionally, it works for very short periods as though there’s a bad connection in the power lead. Has anyone got any suggestions please?

0
D
1 month ago
G
GesnarNew Member
asked in Ask the Community

lack of fluffy slim cleaner

I recently bought v15 detector but it doesn’t contain fluffy slim cleaner. Is it normal? Is the product fake? The serial number of the product is 5DN-UK-SKV2638A.  

0
G
1 month ago
Y
yannNew Member
asked in Ask the Community

Bin compatibility V10 and V11

Hi all,I see many topics about compatibility regarding accessories, but nothing for bin. 😥Maybe the bin isn’t an accessory ?Some people know if  V10 bin is compatible with V11?  Normal size, not big bin.I broke mine, and the bin for V11 is out of stock, but V10 is available. Yann 

0
Y
1 month ago
S
ShirleywettersNew Member
asked in Ask the Community

Airstrait wet to dry can you also curl

Looking to buy an Airstrait wet to dry, but can you curl your hair like traditional straighteners? 

0
S
1 month ago
C
CarsNew Member
asked in Ask the Community

V15 power issue

Dyson V15 3 months old. Since yesterday, it cuts out after 10 seconds. Restarts immediately- generally it cuts out 3 times before running continuously on the fourth time. Screen is on for all goes but battery time only comes on when running continuously. Ant dea why this is happening? 

0
C
1 month ago
S
Stuart66New Member
asked in Ask the Community

Accessories for Dyson Ball Animal UP32

Of the current range of uprights, does the matress tool for the Dyson Ball™ Animal Complete fit the Dyson Ball Animal UP32?

0
S
1 month ago
M
Mitchel1962New Member
asked in Ask the Community

V10 Gasket Splitting/Torn

My 7 month old V10 has the gasket splitting (see pictures). It seems to work fine but for how long? Is this fine? 

0
M
1 month ago
L
LizakNew Member
asked in Ask the Community

oversea dyson vacuum

I bought the V15 from United States and brought it back to Malaysia to use and she uses the power converter but her vacuum kept breaking down. heard from friend that oversea appliances even with power converter can’t be used in Malaysia. Is there any truth in this? Is this the cause that causes her V15 kept breaking down? 

0
L
1 month ago
D
DontmesswithjimRookie Member
posted in Ask the Community

Has anyone actually ever received an order from Dyson?

I made a purchase in Feb that said it would be here in 3-7 days. 1 day later got an email that it was back ordered for 4 weeks. 5 weeks passes and I get another email that it’s delayed another 2 weeks. No one can give me an update and whenever I ask to cancel the order because it’s been almost 2 months waiting for something I should have just ordered from a reputable store, I get ignored. Only when I threaten to engage my credit card provider does Dyson care at all. I know this post will be deleted but I have no shortage of emails and accounts that I will make and repost it :-). All my communications attached. 

0
D
1 month ago
E
Emily OdoireNew Member
asked in Ask the Community

Dual voltage airwrap 2nd generation

I can not believe that the second generation air wrap device isn’t dual voltage, a device that is this sophisticated and expensive really should be compatible to other  countries than the one of purchase (Uk) Please tell me that there is a solution to this issue as I would love to be able to travel with it in future.   

1
C
Silver Level Contributor
1 month ago
K
KennedysherwoodNew Member
asked in Ask the Community

Spotting a fake airwrap

I am looking for help to figure out if this is a real or fake airwrap, thank you!

0
K
1 month ago
K
KimjuddNew Member
asked in Ask the Community

V8 serial number unrecognised on website

Have a V8 animal purchased direct from dyson in 2021 its serial number starts f7w and the battery has stopped working, flashing red. But the dyson website says my serial number does not exist and so unsure which battery to order . Also live chat on my phone keeps bouncing back to top and is not very user friendly at all .Thanks Kim.

1
C
Silver Level Contributor
1 month ago
M
mlavery40Rookie Member
posted in Ask the Community

v15 vaccum intermittently working

Hello, My Dyson V15 is intermittently working only purchased less than a year ago, so well within warranty. I have now phoned the Dyson customer service team 3 times and been provided with 3 different answers and also hung up on and when I asked to escalate was told there is no process for this.Essentially. I have been advised I need a new cyclone motor and there are none in stock and was told no estimated time frames could be given. I would just have to wait on an email notification. Which could be a day a week a fortnight or longer. This is not good enough I cannot wait a week 2 weeks are longer. Please Dyson why can’t you Lyst swap your faulty machine out.  I would love someone to contact me on this.Thanks Michael

3
C
Silver Level Contributor
1 month ago
M
MisterSnagsNew Member
asked in Ask the Community

Vis Nav 360 map skewed

My robot has completed a clean this morning but it’s results are are skewed by about 20 degrees anti-clockwise so I guess I'm  reporting this as a possible bug in the latest software update.  

0
M
1 month ago
C
Silver Level Contributor
CaptainSwanSilver Level Contributor
asked in Ask the Community

Is the PRCD plug of the Airstrait covered under warranty?

I understand that there are electrical components in the plug, are those covered?

1
Jack
Dyson Community Manager
1 month ago
A
athirahRookie Member
asked in Ask the Community

Does all dyson Airwrap Box have AW initial inside the box?

 

2
A
1 month ago
M
mauimicheleRookie Member
posted in Ask the Community

What happened to Dyson Customer Service??

My V11 brush bar started to delaminate making a horrible sound when I use it.  I order a replacement part. Instead of the brush bar, I received a water tank assembly part….I contacted digital customer service which was so slow to respond I gave up. They must be supporting tons of customers at once. Then I called today, March 27 at 8:54 HST (just in case you want to listen to the transcript of the rude, unhelpful agent) and got the worst customer service experience ever. If your company goal is to be as unhelpful as possible so as to avoid customer contact in the futre, then you are exceeding expectations. Considering the reputation of your products, the reputation of your customer service should be similar. Clearly you outsourced this to the lowest cost and least trained option possible. It was deplorable. I own many dyson products, the Dyson hairdryer, Dyson V11, Dyson V12, Dyson Purifier Big and Quiet, Dyson Purifier Cool Formaldehyde and an old Dyson vacuum.  Customer service was ne

1
M
1 month ago
T
trishli092New Member
asked in Ask the Community

Do ALL Dyson hair products work in China?

I’m going on a trip to China in a few days so I’ll need an answer soon - not sure how to contact Customer Support, but can the Airstrait and Airwrap work in Beijing China specificially?

1
C
Silver Level Contributor
1 month ago
K
KayTee
posted in Ask the Community

Dyson Airstrait in Prussian Blue UK

Hi. When will the Dyson Airstrait in Prussian Blue / Copper be availble in UK. It’s been out of stock for weeks. It was available in this colour scheme for about the 1st week of launch, and has been unavailable ever since. Do Dyson have a date when this will be back in stock and available to purchase please.

0
K
1 month ago
D
diana.udyNew Member
asked in Ask the Community

my dyson fan pure cool machine tells me that the air in my room is in the severe range.

Even though I have changed the filter in my fan and followed the deep clean schedule, it shows on the app that my air quality is in the severe range. I haven’t been able to find any way to reset it and get an accurate reading of the air quality. There is absolutely no reason for it to be reading the air as severe. I’ve tried moving it from room to room, and also taking it to my patio, and it gives the same reading wherever it is. Does anyone have any ideas on why it’s doing this and what I can do to fix it? 

0
D
1 month ago
D
davinaleighNew Member
asked in Ask the Community

2 week old Dyson V10 Animal. Cuts off after a few seconds

I just received by Dyson V10.  Charged it up and on the first use it cut off after a few seconds.   All 3 lights are blue when I start to use the vacuum, then it makes a humming noise and a single red light flashes, then nothing.    I can wait a few minutes and try again, and get the same result.   There is no blockage.

1
Jack
Dyson Community Manager
1 month ago
Terms & ConditionsCookie settings