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968 Posts

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usannidhiNew Member

posted in Ask the Community

Dyson Exchange

Hi everyone. I have an almost brand new Dyson Airwrap, the long complete set in the blue/copper color. It’s the India voltage and I was hoping someone was in need of this and would be able to exchange their US version with me. Please do reach out if this applies to anyone.

5 hours ago

charan1111New Member

asked in Ask the Community

When will i receive my order please -Order number: 1505899425

Can some one please help me with my -Order number: 1505899425, the DPD driver is refusing to deliver my Dyson.The same driver didn’t deliver and on top uploaded the outside of my building and another random house as a evidence that the delivery attempt was made. i am feeling really exhausted and frustrated , i need help with the delivery please. i have made numerous calls to DPD explaining the situation and also to the Dyson customer service - case number :40291023 , my family suffers from allergies and we can’t use the purifier that is payed for . Thankyou!

7 hours ago

problemaNew Member

asked in Ask the Community

V15s Detect Submarine - water leakage

I have encountered an issue with my Dyson product. Water is leaking from the water reservoir of the wet roller head. Overnight, all the water leaked into the drip tray of the cleaning head storage. This problem occurs every time. Please help with advice.

11 hours ago

Shelly ZimmermanNew Member

asked in Ask the Community

terrible management response

We have 2 air purifiers amongst other dysan fans. One just won’t register the water tank. 4 calls to customer service already plus one direct call with a manager. And STILL NO REPLY OR HELP! Does the management team lack that much power that they can’t make a decision and call back a customer as they “promise” or are they deliberately just avoiding trying to resolve the issue. we are a dysan family and own tons of their product. Have usually been so happy. This time is just shockingly bad.

1 day ago

jbos100New Member

asked in Ask the Community

rasie complaint

I am writing to express my extreme dissatisfaction with the Dyson Animal vacuum cleaner I purchased four years ago. Despite the high price and the strong reputation of Dyson products, my experience has been nothing but frustrating and disappointing.From the beginning, I have encountered numerous issues with this vacuum cleaner. Even while it was still under warranty, I had to replace several parts. The vacuum constantly blocks up, and I spend half my time cleaning it out. It has consistently shown poor suction, regardless of frequent and thorough filter cleanings. The battery life is extremely poor (despite having been replaced).Now, after four years, the vacuum cleaner has stopped working altogether. We have guests coming tomorrow and I am unable to clean before ether arrival, which is really frustrating. I feel that this product has provided the worst value for money I have ever experienced. I expected far better performance and durability from one of your products.Given the numero

2 days ago

Middlemiss66Novice Member

asked in Ask the Community

Missing attachments

I recently bought a V11 Total Clean. The website showed all the attachments I should expect “in the box”. Upon unpacking I noticed some items were missing. I used the live chat feature on the website and was told they would soon follow. A full week later there was nothing delivered so I asked again and was told they would arrive in 2-3 days. Another week has passed but still nothing, how do I escalate this to get the problem rectified?

2 days ago

Finnski11New Member

asked in Ask the Community

dyson ball animal total clean hard to push and pull

Just purchased a Dyson Ball Animal Total Clean and I'm having a hard time pushing and pulling on my carpet. What am I doing wrong?

6 days ago

Shar69Novice Member

posted in Ask the Community

hairdryer cuts off

Is it worth paying £99 to have dyson fix my hairdryer or will I just get an electrician to do it as its the power cord...I rang to book a repair he quickly took my name and address that was it didn't tell me what to enclose when sending it bk or anything, didn't even ask serial number

6 days ago

TensuoNew Member

asked in Ask the Community

Gen5 dustbin stuck in closed position

Hello hello!I’m a relative new owner of a gen5 detect Dyson, and after about 2 months of use I decided to give it a clean. Thus I proceed to remove the dustbin, and give it a good clean.So after all the work, I decided to reinstall the bin and give it a few back and forth using the red lever in order to see if I installed it properly. Well, to my surprise, it seems now that I cannot open it without using brute force(which I am afraid not to break it) The questions is now..what can I do to unblock the dustbin so I can re-use my dyson. cheers!Cristian

6 days ago

CarolinacostatNew Member

asked in Ask the Community

Security checkpoint airports

Is it possible to travel with a Dyson airwrap in my carry-on baggage between European countries? Will I get any trouble in security checkpoints because of the Dyson airwrap size?

4 days ago

KppRookie Member

asked in Ask the Community

No refund after 8 months - what else can I do?

I ordered a vacuum in November 2023. I never received it. UPS returned it to Dyson immediately. I didn’t get an auto refund or a new machine. I called customer support and they confirmed UPS returned the vacuum and promised to send a new one to a different address, more than one time. I never got any confirmation emails. And whenever I email them I usually get a response saying they are too busy to respond, or they say they are looking into my order. Now, after many hours on the phone with Dyson reps, over many months, I’m told that my return was more than 6 months ago, so UPS has no records going back that far. They have to check with the warehouse and they can’t make a refund until their warehouse confirms they have the machine. This was 16 days ago and there is still no response. I’m afraid I will never get a refund. Does anyone have any tips on how to get a refund? My order # is 1648945516

7 days ago

MirzaNew Member

asked in Ask the Community

Referee1New Member

asked in Ask the Community

AM07 no power problem

Turned my AM07 fan on and ran fine for about 10 minutes then it just stopped as though no power was getting to it. Tried to restart but no good even from remote and also after changing the batteries on the plug and remote. Any ideas most welcomecould it be the pcb at fault. Have contacted digital assistant and phoned customer services and did all the basic checks several times with no joy and asked to speak to a technician but would not allow me but say I can pay £99 to get it fixed. Has anyone had this power problem? Thanks

12 days ago

AuntCetteNew Member

posted in Ask the Community

TP07 air flow

Have had a Dyson fan for years and love it. Bought a new one recently and boy oh boy, there is no comparison regarding the air flow. New fan just doesn’t put out much air. Disappointed. Curious if others have noticed this. Maybe the air purifier has something to do with it.Anyway it’s not up to par with my old fan.

13 days ago

sleepyjimmyNew Member

posted in Ask the Community

Hi everybody,

Now I am also a dyson user. I started with a broom :)I'm open to usage suggestions.

14 days ago

melambertNew Member

asked in Ask the Community

TP09 not following schedule

I have set a schedule in the my dyson app for the the TP09. On every day at a certain time, and off by 20:45. The schedule has been switched on after adding the event in the app. However, it doesn’t turn off at the expected time? It seems to keep running, with the screen on. Does the app actually need to be running on the phone for this to work after it s set up? Where does it actually set the schedule when you do that through the app? Does the app trigger it at the required time, does it do it as a background task, does it set something on the TP09 itself so it does it.

15 days ago

hanhanhanNew Member

posted in Ask the Community

Dyson Customer Support Review

So what? Dyson has the worst customer support of all time? We bought at $500 hairdryer, and are in a four hour rabbit hole trying to replace it, despite active warranty and proof of purchase. It’s almost as if the system is designed to make warranty claims impossible.They do not print the serial numbers directly on the products, in spite of the products costing upwards of $500. They do this presumably so they can make your warranty request very difficult if you cut off the serial number tag or lose the box, which is easy to do. I cut off the tag because it’s ugly, and who keeps old cardboard boxes? I have $10,000 of music equipment, all with serial numbers printed directly on the products, so it’s weird they don’t do it. I see making processing warranty claims difficult as the only possible explanation I have spent 4 hours total calling different reps, submitting emails to an escalated “review team” receiving no responses, and am on another 45 minute phone call to follow upThis is una

8 days ago

rpanzanoNew Member

posted in Ask the Community

Worst customer service ever, never buying Dyson again

I purchased a hair dryer and it stopped working. They replaced it and this one stopped working after sparking and blowing out the power in my house. I needed to call an electrician to repair the issue. I have call 4 times to resolve the issue with the blow dryer and still have no response. I have received 3 case#s and I am told someone will contact me in 24-48 hours. I called in 6/26, 7/2, 7/8 and 7/11. On 711 I asked to speak to manager and now I have to wait to see if they will call me. I doubt it. They also now say it can take 10 days for my case to reviewed. I don’t believe anything they say. I think they just have a script and don’t know how to resolve any issues. I have not such bad service from any company in the past. I also have a Dyson vacuum but I will never buy another Dyson product again due to such poor service and quality of their hair dryers.

15 days ago

CurlyBeeNovice Member

asked in Ask the Community

No access to email used in app…what now?

I signed up several years ago with an email address I no longer have access to. I was able to still use the app because I had the password saved in my keychain, but now that I have a new phone, it’s asking for a code sent to the old email address. If I can’t get into the app, how can I change my email address?

15 days ago

User4221818134New Member

asked in Ask the Community

Can I make these attachments work with my V10?

These were advertised as attachments for a Cyclone V10 Animal, but they are not locking into my machine because it appears the red connector button is missing. Is this something that can be fixed or are these parts not compatible with my vacuum? Is the problem that they actually for a different vacuum or that they not genuine parts?

15 days ago

Maria-MagdaliniNew Member

posted in Ask the Community

terrible return and customer service

About 5 weeks ago I bought the Dyson from the German website dyson.de and when it arrived after a week it was broken or better to say it was kind of used. For 4 weeks now I have been waiting for them to send me an e-mail to make the change, I keep calling and they tell me that they can't do anything because they have a long delay. Today I sent it back and asked for my money, because the company does not take its customers seriously. Let's see how long it will take until I get my money back. I am really disappointed.

15 days ago

vermont072New Member

asked in Ask the Community

Bait and switch?

Hey Dyson familyIn my attempts to join the family, I did a search on the Dyson website to see which vacuum would fit me best, this is what came up, time stamped at 12:30pm(EST)- I have a screenshot of the timestamp too.When I put it in the cart to purchase the price changed but it would continue to say you’ll see the discount at checkout, which I did not, so I reached out via chat to customer service and explained the issue, he proceeded to tell me that there was a glitch in the system and unfortunately that wasn’t the price. My response to him was -well that’s the price it was offered to me on your website so I think you need to honor that price, the glitch is not a me problem it’s a you problem needless to say by 2:30pm(EST) that glitch has since been corrected. But I’m just curious what you all think -I think the original discounted price should be honored since that’s what I was offered whether it was a glitch or not.

15 days ago

Ken BirchNew Member

asked in Ask the Community

Can’t get my £100 recycling credit!

Is anyone else experiencing the same problem as me.The problem I have is that Dyson cannot see my order number for my new machine on their system as they seem to have 2 systems (1 old and 1 new).The customer care team can only see the new system, so when I speak to them, and believe me I have on numerous occasions, they can’t see my new machine, so they can’t issue the £100,This problem started with Dyson NOT sending me the return label as they couldn’t find my order number and after at least 12 phone calls this was finally resolved by a manager (Obed Canales) who escalated the problem to the back office team and I finally got the label to enabled me to send off my old machine. Unfortunately they haven’t resolved the problem of me being on the wrong system, so the problem still persists and I’m no closer to getting my £100. After another 2 phone calls today, the first lasting 15 minutes, then the cut me off and the second lasted 25 minutes, resulted in Rodrigo assuring me that he has e

15 days ago

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