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860 Posts

Stuart
Dyson Community Manager
StuartStuart - Dyson
published in Ask the Community

Meet the Community | Introduce yourselfINTRODUCTION

Hi everyone! My name is Stuart and I am the Community Manager at Dyson.What a great position to be in, I have the opportunity to welcome everyone onto the site, share key topics from across our category range to help support you all and connect through our shared passion of Dyson!It’s been a pleasure to help create this space for all Dyson owners, users and enthusiasts, somewhere you can connect, collaborate and share knowledge with each other. I look forward to seeing it grow even more. It would be great if we used this thread to introduce ourselves - Share which Dyson you have, and maybe what the Community has done for you to date or what you’d like to see out of it in the future. If you’d prefer, update your profile with some background information and even a profile picture - It helps us all to seem a little more human. Feel free to add any other information, where you have your machine, a picture of it, or even a picture of your furry friend next to it!!

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1 month ago
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PerkyNovice Member
posted in Ask the Community

What is your favourite Dyson product?

What is your favorite dyson product?

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4 months ago
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PattyNew Member
asked in Ask the Community

How can I obtain an update on a refund status?

I returned my Dyson airwrap almost a month ago, and I have not received my refund of $599.  I got an email stating that it was received at the warehouse and my refund will be processed in 7-10 business days.  It’s been over 14 days.  I have never had such a rotten experience with any company, especially not one as well known as Dyson.  Every time I called I get a different answer, I want my money back. 

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5 months ago
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ElyMackayNew Member
asked in Ask the Community

Stains on Dyson Airwrap multi-styler in color blue/blush

Hello! I bought a Dyson verified travel case for my Airwrap and is causing blue stains on the pink part of it, can’t remove them with anything, I thought the case will take care of my Dyson, I just got it on December last year, someone knows if this apply for the guarantee? thank you. 

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2 hours ago
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utdtradingpartnersRookie Member
asked in Ask the Community

Having trouble registering a warranty for my customer

Require assistance registering warranty online for a Nickel Copper Dyson Airwrap standard barrel bought from the UAE.The serial keeps coming as incorrect and sometimes it goes through but asks for a different date of purchase and then gives the same error again.Need assistance on this please, thank you.

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9 hours ago
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jmastroRookie Member
asked in Ask the Community

Continuing Nightmare That Is My Return Experience - Refund Still Pending!

My wife and I live in the US and have been consumers of several Dyson products for many, many years, up to and including a recent purchase of an Airwrap in late December 2023 for my wife’s 50th birthday.  Turns out that she had already received one as a gift from her family so on 12/22/23 I initiated a return of the Airwrap and a couple accessories.This is where the fun began. I had to process 3 returns instead of one for my single order number (1649422111) which, in hindsight if this was the worst part of the experience, I’d be just fine. It took a couple of calls to even get the return labels, one of which 2 different customer service representatives couldn’t even send me due to a “system issue” and I had to have the UPS store print for me which they love doing.Didn’t hear back from Dyson until 1/04/24 via an email that was titled “Your Delayed Dyson Refund” where it stated “we are currently experiencing an unexpected delay in the processing of your refund” and were allegedly working

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12 hours ago
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fashionominousNew Member
asked in Ask the Community

Can Dyson Gen 5 shred carpet fibers?

Hi, I’ve recently bought a Dyson Gen 5 detect. I’ve had it for days now and I have done a deep vacuum clean for almost 5 days now on our carpet. I noticed that it seems to be pulling the carpet fibers? I’m not really sure why it still keeps pulling these dirt/carpet fibers since I have basically been vacuuming everyday. Is it the motorhead brush being too stiff that it shreds the carpet fibers? 

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22 hours ago
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KW8New Member
asked in Ask the Community

need model

 Hello. I need to know what model i have so that i can get a replacement cord.Thank you!

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1 day ago
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Dee jayNew Member
asked in Ask the Community

Dyson Supersonic Nural

I want to buy the new Supersonic Nural, but I already have an hair wrapI plan to give my hair wrap to my granddaughter but I like to thought of keeping a couple of the curlersWill they work with the Nural ? 

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1 day ago
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Payal jNew Member
asked in Ask the Community

Use V10 cyclone Vaccum cleaner in US? bought in India

I bought my V10 cyclone Vaccum cleaner in India( 220V) . Now I am.moving to US. (110V)Can I still use it by buying new charger in US? Can someone please send me the link for it? I can't find it on website.Thank you 

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1 day ago
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BksNew Member
asked in Ask the Community

Dyson hot and cool link air purifier hp03 contain Teflon PTFE?

Hi there, does this product Dyson hot and cool link air purifier hp03 contain Teflon PTFE?

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2 days ago
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Asmita VermaNew Member
asked in Ask the Community

Airstrait India launch date

When will the Dyson airstrait be launched in India ??

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3 days ago
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marie_knmNew Member
asked in Ask the Community

Warranty when purchased in other country

Hi,If I purchase a Dyson airwrap in Spain, France or Germany, will I be able to use the warranty in Denmark? I'm from Denmark but I’m not sure the pink/rose gold will be available in Denmark. Best,Marie 

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3 days ago
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MmariesNew Member
asked in Ask the Community

Red line across Dyson V15 display

Hi,I just bought my new Dyson V15 and I have a question about strange red line that showed up on the second use across whole display. It’s a thin red line on the left side of screen, what does it mean? it wasn’t there when I first used the vacuum but appeared during second use. I can’t find anywhere the explanation of it ?  

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3 days ago
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marie_knmNew Member
asked in Ask the Community

Will Dyson Mother's day Ceramic pink and rose gold airwrap launch in Denmark?

Hi, I can see that it’s launching in other countries. Will it launch in Denmark (or Sweden)? and if yes, when? thanks in advance. Best, Marie

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3 days ago
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BananaRookie Member
posted in Ask the Community

how to formally complain

I have had an absolute nightmare with customer services how do I formally complain in writing to Dyson ? 

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Jack
Dyson Community Manager
3 days ago
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tshetler85New Member
asked in Ask the Community

V12 parts fell out when cleaning

Help, I cleaned my vacuum and when I was putting it back together a dark grey circle fell out along with a red rubber circle????? I can’t figure out where they go back??? 

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Jack
Dyson Community Manager
3 days ago
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LiliONew Member
posted in Ask the Community

Dyson V12 filter needs cleaning after every use, even if with new original filter

Hello. DysonV12 sends message filter needs cleaning after every use for the last weeks. I have it for 1,5 years and this issue started few weeks ago. Today i replaced filter with new original one and i get same message. Does anyone know how to solve this and what is the issue?I keep the vacuum clean, it has no blockages, i cleaned it in the past every time i got this message.i saw other people had same issue but could not find a clarification. I tried also with digital assistant as suggested in a message but could not get answerThank you

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Jack
Dyson Community Manager
3 days ago
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ShinpollNew Member
posted in Ask the Community

Poor Customer Support

Hi All, I must admit I am shocked at the standard of customer service and having investigated more it looks like I am not on my own! How can such a reputable company stand over such bad CS practices? The product I have ordered is very expensive in my opinion and for premium products and the claims made on your website I would expect a much higher standard. I have had a Dyson machine for over 10 years now and I am very happy with the product itself and decided to upgrade as the one I have is not lasting the time needed to a full house clean. I ordered the new Dyson online and as stated on the website expected a 2 day delivery - why make these claims if you cannot stand over them!!I have contacted CS twice to be told the same thing please wait 24 hours having read through other complaints I am fearful now having invested this money in a new Dyson with the level of support being offered.What are Dyson doing to remedy this? Thanks,Sinead

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3 days ago
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GwenanneNew Member
posted in Ask the Community

Customer Service is a huge dyson-pointment

When I receive email from Dyson it says “Contacting us is easy!”   Yes, but getting them to do anything is hard.I have never received what I ordered and have tried numerous times to get Customer Support to respond to me.   Nothing ever happens.I ordered a Dyson Airwrap in Prussian Blue/Rich Copper together with a detangling comb and a brush set in Rose on November 23, 2023.  A few days later I received notification that it would arrive on December 4, 2023.   However, what actually arrived was a vacuum cleaner.   This was supposed to be a Christmas present for my teenage daughter, since she was so happy with the Dyson hair straightener that she received a few months prior for her birthday.I’ve purchased a half dozen Dyson products in my life.  I’ve never had a reason to contact Customer Support before, so I never realized what the company was really like.  Yes, they make great products.  What they don’t do is great customer support.As a single mom I’m a very busy person.  I eagerly beli

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3 days ago
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jalexander22065New Member
asked in Ask the Community

Round and round with customer service

My wife dropped her hair dryer. it did no turn on. i brought it to the service center in fairfax, va. they could not fix it and it was still under warranty so they promised to ship us a new one. the replacement came in the mail two days later and was damaged with no cover even on the filter. i brought the replacement damaged hair dryer back to the service center in fairfax, va and they promised to send me a brand new one to replace the damaged one. that was one month ago and we still have not received anything. when i went back to the fairfax va store, the tech gave me a faulty replacement i.d. that was associated with another customer. I chatted with Dyson customer service yesterday for one hour and Dyson promised to emal me with a resolution - so far nothing!!!

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4 days ago
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TiggersbounceRookie Member
asked in Ask the Community

How do I order a replacement part under guarantee

Why do I keep getting fobbed off by customer services? I thought Dyson were supposed to be a company of excellence but all I get is the run around. Christian in CS said a part was out of stock and to phone back in 2 weeks if I hadn't received the replacement. So I did and got a one week deadline from Adrian in CS. MY DYSON V12 is still in warranty and the "elbow" joint has broken. It may not seem much but at 186cm tall it means I don't need to stoop to vacuum. Regardless of that, the part broke within warranty. I guess Dyson just don't care like they used to and are the same as Hoover now. Money grabbing conglomerates with no interest in customers(Moderation edit - title updated)

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4 days ago
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jayzeeRookie Member
asked in Ask the Community

service /repair query

I have a V10  absolute cordless vacuum cleaner, just out of warranty. It keeps cutting out every few seconds . It has a new battery after the troubleshooting app suggested this was the fault I read  on line that they have a repair service where the unit is picked up by courier , repaired and returned for £99 but when I tried to book this I was told what part was probably faulty and the cost for that at £105 plus then the pick up etc for £99 . I feel this is a con. How can they possibly know what part is failing and why this tremendous cost for a repair . I,m guessing they don,t want to repair it but want me to purchase new but with a two year life span I feel I will be better going for a different brand . Has anybody else had this sort of problem ?

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4 days ago
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iownmeokNew Member
asked in Ask the Community

is a videocall the only way to get a repair from dyson?

i just bought a V11 and there is no power at the head to run the motorhead or the light.after spending much time on the phone with dyson i am told that i cannot have it fixed under warranty without them video-calling me.or i can take it to a service center 150 miles away.is this how a “modern” company works??.i wont buy dyson again

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4 days ago
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JeevanRookie Member
asked in Ask the Community

Dyson HP10

Hi everyone, I was wondering if anyone could confirm if the Dyson HP10 Gen1 hot + cool has a timer function. Also, when in auto mode, how do you adjust the target temperature? Looking forward to everyone's comments! 

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4 days ago
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