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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 526 Posts
  • 1,492 Replies

526 Posts

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ellenNew Member
asked in General discussion

SV19 OmniGlide pushes dirt, doesn't seem to suck it

So I have an SV19 stick. I don’t use it often because it’s actually not effective. It wasn’t until my house sitter said that she thought it was broken that I realised this is a real issue.The filter is clean. My floors are timber. I have used all the different heads and it’s just ineffective. Any tips? It’s less than a year old so am hoping this can be covered under warranty. (Edited by moderator – Tags added)   

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Dyson Community Moderator
Community Moderator
1 year ago
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JimTNew Member
posted in General discussion

Accessories with Cordless V12 Slim Detect

Just bought a V12 but, for the price, I’m disappointed with the accessories that came with it. I know the manual says the accessories included will vary but, apart from the two main rollers, I received only the Combination Tool, the Wand Clip, the Low Reach Adapter, the Crevice Tool, and the Hair Screw Tool. How does this compare with what others in the Forum have received? (Edited by moderator – Tags added/Moved to a new category)

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J
1 year ago
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Anonymous
asked in General discussion

How to remove old battery from cordless SV04

I’ve tried all the suggestions to check what is wrong. When plugged into the charger, the blue lights are steady. But it doesn’t switch on, at all. So I gather I need a new battery.  But I cannot figure out how to remove the old one.  There is one screw at the front, which I have removed. Cannot remove the barrel, to find another one.  Any suggestions? (Edited by moderator – Title amended) 

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A
1 year ago
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PebbletRookie Member
asked in General discussion

Cordless V6 - Can't turn off turbo! HELP

Hi - it’s on Turbo all the time and can’t turn it off!  Any solutions?Thanks. (Edited by moderator – Moved to a new category)

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Dyson Community Moderator
Community Moderator
1 year ago
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td47Novice Member
posted in General discussion

Dyson Vacuum Spares Availability on Dyson Australia site.

I created this post over concerns regarding Dyson Vacuum spares in general, and specifically about the great variability of available spares, between the various stick models spares (V6, V8, V10 , V11, V12, and V15).A few months ago, there seemed to be very few spares available for the V11, but that seems to have improved a lot lately. Items like filters and batteries were shown as out of stock. Even now, a general spares search for the V11 shows the screw-in battery is on a NOTIFY ME status (suggesting out of stock), but doing a main site search for "V11 Battery" DOES show is ok. Very odd.I did notice that in comparing https://vacuumspares.com.au with https://www.dyson.com.au spares, there are a LOT more spares available on the vacuumspares site. I suspect that most owners will just use a local appliance repair shop if it is NOT a simple item like a bin or battery or hose, but there ARE still many enthusiastic owners with plently of experience and expertise in fixing thier own applian

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T
1 year ago
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PebbletRookie Member
asked in General discussion

Cordless Battery life / Warranty

Hi - Cordless V6.  Bought in 2018.  What is the warranty on batteries?Thanks.(Edited by Moderator - Title amended/moved to new category)

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Gold Level Contributor
1 year ago
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lothianNovice Member
asked in General discussion

Cordless DC56 Dust Bin - Anyone know the part number?

I need the part number for the DC56 dust bin, or the part number of other models’ dust bins that are compatible with the DC56. (Edited by moderator – Title amended/Tags added) 

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Dyson Community Moderator
Community Moderator
1 year ago
M
martinh41New Member
asked in General discussion

Cordless V10 - Blockage problem

Hi there,I have a V10 and despite changing filter cleaning every part of the machine it still indicates a blockage which means it can’t be used. I am at a loss as to what more I can do to remedy the problem. (Edited by moderator – Tags added) 

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Dyson Community Moderator
Community Moderator
1 year ago
R
richardsRookie Member
posted in General discussion

V6 battery - Charging issue

Please could you advise meI bought my V6 from QVC a few years back (s/n UK-HMR8755A), it’s started not holding charge, running for half  minute then stopping with blue flashing light, I thought battery my be at end of life but! It’s not consistent (been marvelous up to now with an impressive run time), sometimes it’ll be fine after charging, light is coming on and charging then going out when done as should.Now! My sister has one of these and had much this problem some time back, she bought another battery (not genuine I’ll admit) but it seemed to kill that battery stone dead quite quickly, I’ve put her battery onto mine and tried charging but light doesn’t come on no matter how long you leave it in there so I assume that her battery is completely dead.Reason why I haven’t just gone and bought a new genuine battery for mine is because I can ill afford to buy a new battery and find this isn’t the cure so would like your thoughts please.Kind regardsRichard Sadd (Edited by moderator – Tit

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1 year ago
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dom17New Member
posted in General discussion

Customer Support - Repair in Ireland

I called support in ireland to get me V8 serviced after going to the website. Battery doesnt seem to last as long and definitely doesnt pickup as well as it used to even after cleaning all filters. Agent gave me a reference number and said I would receive an email and said an engineer would call in the next day or two. Received neither.When I called support again he told me that they dont service these, but it clearly says on the website that you can get your Dyson serviced. He then tried to tell me that he could tell me if the motor was gone by looking at the vacuum using whattsapp.. I have never heard such rubbish.If it clearly states that service is available why cant I get it looked at.  (Moderator edit - Tags added/Moved category)

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E
Gold Level Contributor
1 year ago
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hphan88New Member
asked in General discussion

Why is my V15 accumulating debris outside the motor head while vacuuming on carpet?

I just got my Dyson V15 Detect a few days ago and started testing it on my low pile carpet and just noticed so much debris on the outside of the motor head (elbow and wheels). Am I doing something wrong?   

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D
1 year ago
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WALTRookie Member
asked in General discussion

Cordless V8 - 15 second cut off

MY WIFES V8 CORDLESS VAC RUNS THEN SHUTS OFF IN 15 SECONDS -- ALL PORTS ARE CLEAN AND CHARGER INDICATOR LIGHT SHOWS CHARGING IS IT THE BATTERY OR AN OVERLOAD ON THE MOTOR THAT CAUSES THE SHUT DOWN ?  (Edited by moderator – Tags added/Title amended)

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1 year ago
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WendyCRookie Member
posted in General discussion

Do anyone know if Dyson honour warranty if purchased on Amazon?

Hi, I’m considering buying a Dyson cordless vac but have read many reviews on Amazon that Dyson doesn’t honour the warranty if purchased on Amazon.  Where should I buy my vac so that the warranty is honoured? (Edited by moderator – Tags added) 

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Stuart
Dyson Community Manager
1 year ago
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WendyCRookie Member
posted in General discussion

Dyson vacuum on sale - Does Dyson run an after Xmas sale?

Currently the V15 is on sale for $599 *reg price $749).  Does Dyson tend to run an (even better) after Xmas sale? (Edited by moderator – Tags added) 

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G
Gold Level Contributor
1 year ago
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Gold Level Contributor
EaglesGold Level Contributor
posted in General discussion

Gen5 Detect - Unboxing

For anyone after an unboxing video and review of the Gen5 detect. The latest cordless stick, I’d say to give this video a watch. Its a long video, but I’ve copied the key moments:Packaging 00.08Carpet floor attachments 1.37Hepa filtration / system 6.12/6.24Max switch 8.53Display screen 9.28Tools 13.30

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E
Gold Level Contributor
1 year ago
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AmeNovice Member
asked in General discussion

Cordless vacuum is cutting out after 10 seconds, even though its been charging

My V7 cordless cuts out after 10 seconds even though it’s been on charge for days. It doesn’t do this every time though. I’ve checked the cable unplugged and plugged it in again 🤷‍♀️ (Edited by moderator – Tags added/Title amended) 

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1 year ago
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DanielRookie Member
asked in General discussion

Pivoting wall mount - Design Question

I have bought a Dyson V10 and attached the wall mount.It works great for hanging the Dyson and charging.But why does it have an extra clear plastic pivoting base/platform.What’s it’s use? Am I missing the point of this extra function?CheersDaniel

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A
1 year ago
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ElimitsRookie Member
asked in General discussion

Dyson Cordless DC44 Animal - Green Flashing Light

I have a Dyson DC44 Animal and when I press the trigger I only get a green light flash on the top and at the bottom.I have bought a new motor, battery and charger but still just get these lights on both units when pressing the trigger. I have fully charged battery.Does the bin need to be attached for the motor to work or am I missing something?Many thanks for your help in this matter. (Edited by moderator – Moved to a new category/Tags added)

4
Charliebrown
Gold Level Contributor
1 year ago
M
mozzyNew Member
asked in General discussion

Newly bought Cordless V8 battery issue

So I just bought a new V8 a few days ago via delivery. First charged it for 5 hours, then after 30mins of usage the battery LED indicator shows low battery. Shouldn’t the battery last for at least a few hours? It’s quite annoying cause1. it’s completely new.2. first use already have battery issue.Please help! (Edited by moderator – Tags added/Moved to a new category)

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E
Gold Level Contributor
1 year ago
R
RoKoRookie Member
asked in General discussion

New Dyson V15 charging status stuck at 70%

Hello everyone,I have an issue with first charging of V15, is stuck at 70% (keep it for more then 48 hours). I checked charger with multimeter  is ok but battery is not taking charge. I can`t even drain battery, LCD says “Full charge before first use” .Please help!

7
A
1 year ago
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ConnorNew Member
asked in General discussion

Cordless battery keeps dying

My machine stays on charge and the battery says it’s fully charged. When I try and use the machine it lasts a minute or two. I put it back on the charger for 20 secs and then I get another couple of minutes.Very frustrating, anyone any ideas? (Edited by moderator – Moved to a new category/Tags added) 

2
E
Gold Level Contributor
1 year ago
A
AnnamcastleNovice Member
posted in General discussion

Dyson Cordless v8 battery. Complete failure

My V8 battery has just completely failed, no warning at all, was working perfectly with no shortage of life etc, and had just stopped and won’t charged. I’ve message via whattsap and recieved a rather short and blunt “you need to buy a new battery” reply, not sure if this is automated or just a really grumpy staff member! but anyway, has anyone else ever had this? Just complete failure with no warning? Seems very strange to me (Edited by moderator – Moved to a new category)

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A
1 year ago
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Philip Pardoe-WilliamsNew Member
asked in General discussion

Dyson Cordless V6. Battery Care. Standby Mode

When battery is not fully used up after a job is it ok to put it back on charge once V6 has cooled down or should I wait until battery is fully run down before recharging?

2
Stuart
Dyson Community Manager
1 year ago
L
laechoppeNovice Member
posted in General discussion

Is my Dyson okay to use on a woollen carpet?

Hello,I have Dyson V8. I’ve moved to a flat with a wool carpet. Is there any attachment I can use on it?Thanks (Edited by moderator – Tags added/Title amended) 

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L
1 year ago
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DisappointedNew Member
posted in General discussion

Dyson V8 vs V8 absolute. Sales price and tool difference.

Dyson is selling same model V8 & V8 absolute for the same price. Well a week ago the V8 was $349 so I purchased it. Now the V8 absolute is $349 and guess what!! So is the V8 still. How does this make sense? The V8 absolute comes with SO MANY more accessories. So I reached out to customer service. They would rather me exchange the whole thing instead of just sending me the accessories I’m missing. WHY. Make it make sense Dyson. I asked how much the hardwood tool is on its own $110!!! That’s really the tool I’m missing. Insanity. All this just to get the hardwood tool and the same vacuum back. Now I have to pack and ship my V8 and wait til they receive my return and then they will ship the V8 absolute. Talk about terrible for the environment this is so silly!! I could have done this myself by purchasing the V8 absolute and returning my V8 on my own without the exchange wait. Useless customer service. & the V10 is only $50 More. make it make sense!!! (Edited by moderator – Moved t

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1 year ago
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