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General discussion

Got a query that's pretty general about your Dyson cordless vacuum? Get an answer from the Dyson Community here.

  • 534 Posts
  • 1,502 Replies

534 Posts

E
ElimitsRookie Member
asked in General discussion

Dyson Cordless DC44 Animal - Green Flashing Light

I have a Dyson DC44 Animal and when I press the trigger I only get a green light flash on the top and at the bottom.I have bought a new motor, battery and charger but still just get these lights on both units when pressing the trigger. I have fully charged battery.Does the bin need to be attached for the motor to work or am I missing something?Many thanks for your help in this matter. (Edited by moderator – Moved to a new category/Tags added)

4
Charliebrown
Gold Level Contributor
1 year ago
M
mozzyNew Member
asked in General discussion

Newly bought Cordless V8 battery issue

So I just bought a new V8 a few days ago via delivery. First charged it for 5 hours, then after 30mins of usage the battery LED indicator shows low battery. Shouldn’t the battery last for at least a few hours? It’s quite annoying cause1. it’s completely new.2. first use already have battery issue.Please help! (Edited by moderator – Tags added/Moved to a new category)

3
E
Gold Level Contributor
1 year ago
R
RoKoRookie Member
asked in General discussion

New Dyson V15 charging status stuck at 70%

Hello everyone,I have an issue with first charging of V15, is stuck at 70% (keep it for more then 48 hours). I checked charger with multimeter  is ok but battery is not taking charge. I can`t even drain battery, LCD says “Full charge before first use” .Please help!

7
A
1 year ago
C
ConnorNew Member
asked in General discussion

Cordless battery keeps dying

My machine stays on charge and the battery says it’s fully charged. When I try and use the machine it lasts a minute or two. I put it back on the charger for 20 secs and then I get another couple of minutes.Very frustrating, anyone any ideas? (Edited by moderator – Moved to a new category/Tags added) 

2
E
Gold Level Contributor
1 year ago
A
AnnamcastleNovice Member
posted in General discussion

Dyson Cordless v8 battery. Complete failure

My V8 battery has just completely failed, no warning at all, was working perfectly with no shortage of life etc, and had just stopped and won’t charged. I’ve message via whattsap and recieved a rather short and blunt “you need to buy a new battery” reply, not sure if this is automated or just a really grumpy staff member! but anyway, has anyone else ever had this? Just complete failure with no warning? Seems very strange to me (Edited by moderator – Moved to a new category)

7
A
1 year ago
P
Philip Pardoe-WilliamsNew Member
asked in General discussion

Dyson Cordless V6. Battery Care. Standby Mode

When battery is not fully used up after a job is it ok to put it back on charge once V6 has cooled down or should I wait until battery is fully run down before recharging?

2
Stuart
Dyson Community Manager
1 year ago
L
laechoppeNovice Member
posted in General discussion

Is my Dyson okay to use on a woollen carpet?

Hello,I have Dyson V8. I’ve moved to a flat with a wool carpet. Is there any attachment I can use on it?Thanks (Edited by moderator – Tags added/Title amended) 

4
L
1 year ago
D
DisappointedNew Member
posted in General discussion

Dyson V8 vs V8 absolute. Sales price and tool difference.

Dyson is selling same model V8 & V8 absolute for the same price. Well a week ago the V8 was $349 so I purchased it. Now the V8 absolute is $349 and guess what!! So is the V8 still. How does this make sense? The V8 absolute comes with SO MANY more accessories. So I reached out to customer service. They would rather me exchange the whole thing instead of just sending me the accessories I’m missing. WHY. Make it make sense Dyson. I asked how much the hardwood tool is on its own $110!!! That’s really the tool I’m missing. Insanity. All this just to get the hardwood tool and the same vacuum back. Now I have to pack and ship my V8 and wait til they receive my return and then they will ship the V8 absolute. Talk about terrible for the environment this is so silly!! I could have done this myself by purchasing the V8 absolute and returning my V8 on my own without the exchange wait. Useless customer service. & the V10 is only $50 More. make it make sense!!! (Edited by moderator – Moved t

1
A
1 year ago
A
allanne1Rookie Member
asked in General discussion

V12 Slim Detect - Low reach adaptor

Can I use the low reach adaptor with my v12 slim detect?(Edited by moderator – Tags added) 

4
Stuart
Dyson Community Manager
1 year ago
V
vac1913New Member
asked in General discussion

Using DC 47 attachments with D7 Cordless

Is there an attachment for a D7 Cordless vac that lets me use attachments from a DC47 corded vac? 

3
Dyson Community Moderator
Community Moderator
1 year ago
T
ToniBNew Member
posted in General discussion

Dyson V8 battery has no power after 10 seconds

Ive had my V8 for about 5 years now, about 3 years ago the battery failed, I called Dyson who said they’d send me one for free as they’d had a problem with their batteries, great i thought. But now i need to replace this replacement. And lo and behold, i don’t have a serial number as it’s on the battery. I chucked out the original battery, they cant seem to help me on WhatsApp, or on the phone, even though i sent a photo of the battery,.  Has anyone else had this problem.  Im stuck with a V8, which i have to say when its working is great, and i cant purchase a new battery as there are several types and you have to know the serial number to get the battery,   Over 40 minutes waiting on the phone. 2 days on WhatsApp and now I’m sitting here waiting for a call back……….. so i thoughts id off load all my V8 problems to you guys. Thanks for reading, bored yet,.  I am……  (Edited by moderator – Moved to a new category)

4
Charliebrown
Gold Level Contributor
1 year ago
gim
gimNovice Member
posted in General discussion

Hair screw tool - Velvet Strip Peeling Away

Hi. Just wanted to share my experience with the new hair screw tool on Dyson V15.I have a long haired cat and the tool is really great at removing pet hair from my couch.But even though the rotating part avoids tangles perfectly, there’s a soft fabric strip which tends to just collect hair. In addition to this the fabric strip started to peel off after a month of use.Does anyone else experience these problems?The strip peels offHair gets captured by the strip (Edited by moderator – Tags added)

3
Stuart
Dyson Community Manager
1 year ago
C
CSCNew Member
asked in General discussion

Why can’t i order the Gen5 from USA?

I can’t seem to order the Gen5 from Dyson’s website in the USA.  How/when can I get one?

4
H
1 year ago
D
dydydyNew Member
asked in General discussion

V7 design - Are these issues fixed in newer versions?

Maybe four years ago, we bought a V7 and initially it worked fine. At some point, we discovered that the vacuum loses a lot of the dirt when you tilt it the wrong way, looking closely at it that’s a construction issue, if you overtilt it, it simply falls out. On top of that, the battery versus anti-very quickly, always, with massive degradation over the years. On max setting, It’s empty in around three seconds now from being fully charged. Also, over time, it’s efficiency in vacuuming dirt from a wooden floor got significantly worse. Are these issues, especially the possibility that dirt can fall out when over tilting the vacuum, fixed in newer versions? If so, from which version. Black Friday is coming up and we need to be deciding on another Dyson or another brand… (Edited by moderator – Tags added)

2
A
1 year ago
Y
YiiNovice Member
asked in General discussion

About Dyson box

I ordered my Dyson V 15 Detect Absolute on Dyson.com, but I noticed that there is some scratches and dirty on the brush of my machine, and my box is also brown, I want to know if I this is a refurbished Dyson 

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Y
1 year ago
D
DeniseNovice Member
asked in General discussion

v7 vacuum stopped working. There are no blockages or power

Fully charged, no blockages but it has stopped working. (Edited by moderator – Moved to new Category and Tags added) 

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Dyson Community Moderator
Community Moderator
1 year ago
J
James McCooRookie Member
posted in General discussion

DC15 Animal - Cordless equivalent

I have a corded DC15 Animal vac which I’ve had for more than 10 years that’s still in perfect working order. This vac has a 1300 watt motor which makes it a powerful machine. Do Dyson have a machine that can match this. Looking at the cordless vacs on offer I’m not confident they have.  ( I have two long haired cats). (Edited by moderator – Tags added/Title amended) 

3
DavidTaylor
1 year ago
D
DavesNew Member
asked in General discussion

Dyson V6 Cleaner Head - Version difference - 102882 or 102882-01

Hi, We have a V6 and Easter to replace the head as the brush had stopped spinning.We thought we had it sorted and ordered a replacement head. But the new replacement doesn't fit.Our old head is part No 102882 and our replacement is No 102882-01. The difference is the pins and the plastic around it. See attached picture. I've looked around and every website doesn't tell you which No part you're buying.Am I missing something here? Advice very much welcomed  (Edited by moderator – Tags added/Title amended) 

2
Stuart
Dyson Community Manager
1 year ago
D
dennisacevedoNew Member
asked in General discussion

What is the "latest technology" difference between the V15 Detect Absolute and the V15 Detect+ "first generation"

The V15 Detect+ “first-generation” says “Save $50 on first generation Dyson V15 Detect+ compared to latest technology.”The features between this and the V15 Detect Absolute seem to be the same. What technology has changed? V15 Detect+ “first-generation”https://www.dyson.com/vacuum-cleaners/cordless/v15/detect-plus/goldV15 Detect Absolutehttps://www.dyson.com/vacuum-cleaners/cordless/v15/detect/absolute-gold

2
R
1 year ago
O
Offspinner1New Member
asked in General discussion

V7 Animal 3 hole motorised brush head

I need to replace the motorised brush head on my V7 Animal. The brush head has 3 holes at the bottom of the tube and is 45mm in diameter. Are these brush heads available. I have no problem sourcing the 4 hole version which do not fit ( or I can’t see how they will fit). If they are not available is it possible to replace the entire motorised brush head, which I assume will contain the readily available 4 hole brush heads?

2
A
1 year ago
G
Gen1Novice Member
posted in General discussion

Dyson V6 battery - Wrong image on website.

Has anyone ordered a V6 battery recently? I need a new one, but on the order page for the V6 battery they are showing an image of the V8 battery.I don't want to be sent the wrong battery.Here is the V6 battery. But this is the image shown on the V6 order page. 👇 

6
G
1 year ago
T
ThefamilyNovice Member
asked in General discussion

Cordless - Replacement Part - Void of warranty

I cannot receive a replacement wand and they sent a wrong wand that fts but its wrong for my dyson and caused further damage how could they overlook all this? I'm sad big company let all this slip up. (Edited by moderator – Title amended and Tags added)   

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Stuart
Dyson Community Manager
1 year ago
T
ThefamilyNovice Member
asked in General discussion

Stock Issue - Replacement Part

New replacement part a dnd it's warranty authorized can't believe they are still using covid as a reason why they have not been in stock really sad I've had to use the small attachment on my hands and knees to properly use my cordless vacume throughout my house  (Edited by moderator – Title amended and Tags added)

13
J
Silver Level Contributor
1 year ago
A
Anonymous
posted in General discussion

Dyson V10 Pulsing - Solved

My new Dyson was delivered yesterday. After many faithful years of service, my DC59 finally gave up and went to vacuum heap. Not wanting to be without my trusted friend, I invested in the all singing and dancing V10 cyclone! It was a similar price I paid for the DC59 many many years ago. The new features swayed me, bigger bin, almost 3x the run time! Where could I go wrong. Delivery was straight forward and the delivery person was really friendly. Assembly was easy and I swapped out the wall mount within minutes. Not being able to vacuum for a few days, I went straight to the highest trafficked areas in my house. The hallway and stairs. Switching the tools/floor head was really easy, the addition of the red button was great. I knew exactly where to press. My old Dyson must have been struggling more than I knew, the bin on the new one was full after the first light once over. I switched power modes and away I went to tackle the rest of the house!After a few minutes of cleaning the machi

4
T
1 year ago
T
ThefamilyNovice Member
asked in General discussion

Cordless vacuum - Broken Part - Feedback?

My wand on my large dyson always breaks with normal use how about yours is this a design flaw? (Edited by moderator – Moved to a new category, Title amended and Tags added)

4
T
1 year ago
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