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diveardhana94New Member

asked in Ask the Community

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1 hour ago

Vazquez310New Member

asked in Ask the Community

Dyson Fails to Read Replies to Problematic Emails from them. How can I email Dyson management?

4 months ago

keriahNew Member

asked in General discussion

Matching parts for my vac. - Dyson Cyclone V10 Absolute (Copper)

I have the accessories (& wall mount) for a “Dyson Cyclone V10 Absolute (Copper)”. I know this is the model because it also had the manual, with the sticker giving the Serial Number, and when I registered it this was the model that was identified.However, when we got all these parts, the main body and charger were missing. Now I’m on a hunt to replace these. I’m finding various body units that appear similar but different labels are used with them. Some say “V10 Animal” - others say “V10 (Model SV12)”.Will any of the “large canister” bodies that are identified as “V10” work with my parts??

27 days ago

diveardhana94New Member

asked in Ask the Community

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1 hour ago

pacificmNew Member

asked in Ask the Community

Grinding Noise Coming from Pure Humidity and Cool

I have two Dyson Pure Humidity and Cool machines. One is a little over a year old. The other is just a few months old. They are both up to date on deep cleaning. The older machine just had its filters replaced.They are both intermittently creating a grinding type noise. When the noise begins it will continue until the machine is turned off. Later when the machine is turned back on the noise will eventually return and remain noisy until turned off.Please advise what can be done.Thank you.

2 months ago

CaseyxballardNew Member

asked in General discussion

anyone else had ant issues getting help from escalation?

I had a Dyson v8 vacuum delivered to my by UPS and the package was stolen from my porch before I could get home from work and get it. No one at Dyson has been able to help me whatsoever. Every time I call to check on the outcome it feels like I’m starting this whole process over again. UPS has been no help either, they’ve told me to contact the sender. I keep being told by Dyson, the sender, that someone from escalation will contact me in 24-72 hrs by phone or email and I haven’t heard a thing back yet. This has been going on since Feb. 27 2024!

1 month ago

paulshearsNew Member

asked in Ask the Community

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

I keep getting Emails from Dyson telling me that a product is now in stock, but when I try to order it, it is out of stock. The helpdesk cannot explain why this is happening. I have had two more Emails today from Dyson on this.

27 days ago

Middy2000New Member

asked in General discussion

V10 Motorised Brush Head Bar

Hi, I have a V10 motorised brush head with the black bristles badly worn on the roller. I'm trying to source a replacement but can't find one. Mine is 3 prong but 45mm wide whereas every spare part source says the part is 50mm. I've tried without success so far.The brush head goes under the number 248485 Anybody help?

1 month ago

Ellison87New Member

asked in General discussion

Dyson V7 not picking up

Our 4 year old v7 has stopped picking up on a full charge. I have done quite a lot of research and cleaned the filter (approx 3 months old) and given the head and all areas a thorough clean. The hoses, wand etc are all clean and obstruction free and the vac appears to be pulling good suction when you put your hand over it. It has pulsated in the past but we have always cleaned it and it is not pulsing currently. Battery was replaced about 6 mths ago and works fine. There was only a 2 year warranty on it so we are out of warranty and out of ideas. Any recommendations or advice very welcome?

1 month ago

shushchaNew Member

asked in Ask the Community

Is it possible to reach USA-based customer support?

I have purchased 3 Dyson products in my life. A vacuum, the air wrap styler, and a fan. All three have broken down in less than 4 years. Most recently, I have tried to get support for my TP01 fan which is giving me an error message. I spent 60+ minutes online chatting with a customer support agent (Moderation edit - personal details removed) who didn’t understand my questions, took super long to respond between messages, and responded in English that didn’t always make sense. It’s frustrating enough to have yet another Dyson product stop working, but then to deal with unhelpful customer support just adds to it. Is there a direct phone number for support agents who are based in the US?

2 months ago

catcheunNovice Member

asked in Ask the Community

dyson big and quiet smell?

I have the Dyson big and quiet for two weeks now and it’s giving off a bit of a smell Like smoke? Or could it be the charcoal?Could it be releasing cigarette smell from My neighbour?

1 month ago

Lena1357New Member

asked in Ask the Community

Squeaking wheels on the cleaner heads

Hi,The tiny wheels on the cleaner heads are squeaking very loudly. Has anybody experience with oiling them? Or something else that silences them? Thank youLena

1 month ago

CaptainSwanSilver Level Contributor

asked in Ask the Community

How far can Dyson purifiers' sensors detect pollutants?

As in what are the sensors’ range?

1 month ago

hdzdh1New Member

asked in General discussion

corrale problems

Hello,I am just curious to know if anyone else is having the same problems I am having? I have had to exchange my Coreale at least three times now because the cord stops charging or there is a short that won’t hold the cord in place. I use my flat iron every single day and the magnetic thing isn’t holding anymore. This has happened 3 different times! It’s frustrating that this is a $500 flat iron and I constantly have problems with it. I love the way it styles my hair but it’s frustrating that it won’t stay plugged in! I have the air wrap and the blow dryer, obviously no problems with those.. Any suggestions or ideas would be greatly appreciated!!

26 days ago

KRaftyNew Member

asked in Ask the Community

HELP - my order keeps getting cancelled

I’ve been trying to order the ‘Large Round Volumizing brush’ for a while now and for some reason every time I place the order a few days later it gets cancelled. I get an email saying “your card was authorized, but Dyson hasn’t taken payment”. I’ve already talked with customer support and they weren’t able to help me so I don’t know what else to do. Does anyone else have this problem? Is there a way I can actually get the brush, because it seems impossible.

1 month ago

elooNew Member

asked in General discussion

Can I use my Dyson Supersonic Hair Dryer from Japan in the US?

Hi,I recently bought a Dyson Supersonic Hair Dryer in Japan and bought it over to the US. When I was talking to the salesperson at the place of purchase, they told me that it should work since the power supply range is the same. However, when I plug in my hair dryer at home it doesn’t work at all. The voltage stated on the hair dryer is 100V 50-60 Hz. Please help!

26 days ago

XV1000New Member

asked in Ask the Community

Dyson Purifier detects Human breath as VOC

I have 2 Dyson air purifier both are new, both detect VoC from myself at night going from good air quality to fair quality in a matter of 2 hours the VOC is at number 2. Both purifier don’t detect any VOC if no human is present in the home. I feel that there way to sensitive or something not right with calibration , and I researched the entire Dyson archives. The only thing I found that this is also wide spread. Im wondering if Dyson can make some software adjustments to the Dyson app, for the VOC sensor not to be so sensitive and pick up people breath .

4 months ago

D mcna1scNew Member

asked in Ask the Community

V10 not switching off until power runs out

V10 would not switch off and it ran until the battery was drained. Recharged the battery and now it won’t switch on.

2 months ago

hooverproblemsNew Member

asked in General discussion

Dyson V 7 Total Clean runs only 2 minutes

HiI bought a used as new condition Dyson V7 Total Clean and after charging it up the first time almost cleaned the whole house with it. However, since then the charge lasts about 2 mins and it’s proved useless! What do I need to do to get it working? The blue light comes on and I charge it overnight so it’s fully charged but won’t clean beyond a few seconds. Really frustrated, Any ideas appreciated, thank you.

1 month ago

HinnaNew Member

asked in General discussion

Airwrap is not working for my hair texture

I have had the airwrap for about 6 months now, and I am struggling with it. I have thick hair and a lot of it. It’s not curly but more wavy and very frizzy. I have tried different products and methods but the air wrap just leaves my hair poofy and frizzy. I always have flyways that I can’t take. The style also doesn’t last for me. If I use the barrel it only lasts until the end of the day. If I use the round brush again it only lasts until the end of the day. And I can never get my hair to be smooth and shiny like I can with other heat tools. Help!!

25 days ago

JSteinerNew Member

asked in Ask the Community

Terrible Return Service

Please help!!!!I returned a Dyson Supersonic. Brand new, never opened. Christmas gift, purchased the wrong one. Returned it the day after I received it.Dyson received it 12/13/2023. I have the Proof of Delivery notice.Called 1/12/24 wondering where the refund was. Credit team was busy with Holiday returnsCalled 1/19/24 takes 7-10 days to hit the credit cardCalled 1/29/24. Something was messed up, the credit team “fixed it”. Takes 7-10 days to hit the credit cardCalled 1/31/24. DisconnectedCalled 1/31/24. DisconnectedCalled 1/31/24.Something was messed up, the credit team “fixed it”. Takes 7-10 days to hit the credit card. Something about serial number not matching. It was new, unopened. How is this possible.Called 2/13/2024. Something was messed up, the credit team “fixed it”. Takes 7-10 days to hit the credit card.Called 2/15/2024. Escalated to returns leader. He said something else was messed up. He issued a credit note. Takes 7-10 days to hit the credit card.Calle

2 months ago

Jeffrey23New Member

asked in Ask the Community

Dyson V15 Absolute Detect - Irritating Throat & Nose

I got my V15 a few weeks ago and absolutely love it; however, it seems to be causing some irritation when I use it - the back of my throat gets scratchy and my nasal passage gets irritated/inflamed feeling. This is my 3rd Dyson (and nicest) and I’ve never had this issue before, nor with the cheap Shark it is replacing. My concern is that something is wrong with the filtration (I am very allergic to dust mites and a little allergic to my cat, so HEPA is crucial). I believe the HEPA on the V15 is supposed to be top notch. But it doesn’t set off my air purifier sensor (auto mode) when I run it in the same room. Anybody have any thoughts? Not sure if I need to return it or what.

1 month ago

biba8169New Member

asked in General discussion

posting a review for gen5detect

Hi all, doesn’t anyone know how do I post a review of my recently purchase Gen5detect on Dyson site? I received an invite to review but the link isn’t working at all. I am allowed to read while there’s no option to post a review even when I scrolled to the bottom end of the page.

1 month ago

annamariaNew Member

asked in Ask the Community

logging a complaint

I have been waiting for a hoover part for the last 4 weeks and the reason I have not received this item is due to Dyson cancelling the order and then reordering the item delaying the process . They say it a glitch ( not believing the excuse) , I am on my 3rd order number and I don’t have any hope this will be dispatched anytime soon . I have logged a complaint via their webchat which is dubious to say the least. I work in customer service and to not have a point of contact via email to register complaints and concerns is unacceptable. Dyson take note you must do better if you want to keep your reputation.

1 month ago

jzamoragcaNew Member

asked in Ask the Community

Worse Customer Serviced.

I will start by saying that the people I have spoken to have been polite. However the time spend reviewing the account is about 30 minutes and no feedback was not helpful. After 2 weeks of regular calls that lasted over 45 mins I after UPS confirmed that the package was stolen I still didn’t get a refund for the order.I will never order anything directly from Dyson and I will look for any website I can provide this feedback to prevent other from getting the same treatment I received. Furthermore, I requested a call from a supervisor and never received a call back.

25 days ago

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