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Air treatment machines

Dyson Purifiers, Humidifiers, Fans and Heaters

444 Posts

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FreddyBZNew Member
asked in Controlling your air treatment machine

HP02 in Auto mode stops completely while TP07 does not

I’ve bought last months a TP07 and today I added to another room also an HP02. They behave differently in Auto mode. In the TP07 the Auto mode increases or decrease the fan speed but always continues to run and the oscillation (which I set to be on) always continues. The HP02 on the other hand seems to stop completely both the fan and the oscillation when I set it to auto mode. Which behavior is the correct one? Any place I can find an explanation?Freddy

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A
3 months ago
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MandokalNew Member
posted in General discussion

Humidifier - Humidity/connection issues

Dyson replaced my first machine because it quit humidifying after four months. This new machine has NEVER humidified, nor can I connect it to wifi.This model is JUNK. Customer support is a shell game. I could have bought the model without the humidifier for hundreds less.And the reviews on this machine bear out exactly what I am saying.

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Bronze Level Contributor
11 months ago
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NishDRookie Member
asked in General discussion

Same values for PM 2.5 and 10 on device as well as app

I recently bought a TP09 purifier and the PM2.5 and PM 10 readings are always exactly the same. It dies not seem to be an app issue, the readings on the device are the same. The device has been restarted multiple times as well.  Does anyone know of a fix? Thanks

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Jack
Dyson Community Manager
28 days ago
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AirMichelNew Member
asked in Scheduling

temperature control

I am in Australia, is there any way my Dyson hot and cold can detect the temperature to reheat the room back to temperature and then turn off? 

1
Jack
Dyson Community Manager
13 days ago
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BksNew Member
asked in General discussion

Dyson hot and cool link air purifier hp03 contain Teflon PTFE?

Hi there, does this product Dyson hot and cool link air purifier hp03 contain Teflon PTFE?

1
Jack
Dyson Community Manager
8 days ago
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bergutaytosunNew Member
asked in Maintaining your air treatment machine

Dyson Purifier Humidify + Cool

I have a Dyson Purifier Humidify + Cool machine and I need to change my hepa filter, but it has been out of stock in Turkey for months. Doesn't Dyson have a global e-mail address? I cannot use the machine because I have not been able to buy a filter for a long time.

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5 months ago
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Bronze Level Contributor
Heyhey88Bronze Level Contributor
posted in General discussion

Can we bring back more purifier colours? (Especially for the UK)

Just some feedback / a request. Looking at the TP/HP 04&06 series the colourway options were so nice! (Much love for the Gunmetal/Bronze 06’s 😍 - that never made it to the UK). Would love to see more variation again, everything in the UK has the white loop now, nothing in black like other markets which is a shame.       

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Bronze Level Contributor
1 year ago
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domwildNew Member
asked in General discussion

Dyson HEPA cool/heat air filter - changed Wifi and lost access, remote access OK

Hi,I suspect it is the possible WiFi changes, which made me lose access via my mobile. Tried to pair via Bluetooth as suggested, but that does not work either. Any suggestions? Thanks.

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Jack
Dyson Community Manager
5 days ago
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Oreja2020New Member
asked in General discussion

DYSON PURIFIER HUMIDITY +COOL PH04

NOT IMPRESSED!I bought this unit in 2022, it lasted 8 months before the blades stopped rotating. Unit was sent  back for repair another machine was sent to me since they were unable to repair it (Covid ). Six months later same issue with second machine. They upgraded the model from my original model purchased., sent me a third replacement!!Guess what the third unit has exactly the same issue, By this time apparently the warranty had expired. The warranty is from the original date of purchase, although if a machine is this unreliable the warranty should be extended. Now machine is out of warranty let’s see how long the repair will last. I appreciate the Techs at the repair center, although the machine was out of warranty according to them, they repaired the unit without charge. Will I buy another Dyson ? Most likely not!!  at least not for $1000 US.  

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O
1 month ago
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Bronze Level Contributor
Heyhey88Bronze Level Contributor
asked in General discussion

Air purifer Colorways

@Jack - do you know if the UK is to get the HP09/TP09 nickel / gold colour way and / or if the HP07 in black Nickel is coming back? thanks!! 

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H
Bronze Level Contributor
1 month ago
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tomaugieNew Member
asked in Controlling your air treatment machine

Why does the screen dim on my Dyson Pure Hot+Cool™ heater purifier?

My HP01 when the temperature is set at any heating temperature setting in about 10 seconds it dims and can’t read it even though room temperature is not at that setting.(Moderation edit - title updated)

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3 months ago
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leo.kwanyNew Member
asked in General discussion

Using US Dyson purifier hot+cool in the UK

Would it works in the UK using US Dyson purifier hot+cool with converter step up to 220v?

1
Jack
Dyson Community Manager
6 days ago
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Edkrause2Rookie Member
asked in Controlling your air treatment machine

Ed at the beach

I refilled my PH04 water tank before the humidifier said to! Do I need to reset the humidifier or not?

1
Jack
Dyson Community Manager
13 days ago
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RiverNew Member
asked in Maintaining your air treatment machine

Which filter do I need for my Dyson Pure Cool Me purifier?

HelloI have Pure Cool me air purifyer and I need to purchase a new filter, please can you tell me which one would suit my filter? I’ve attached photos, let me know what you need to identify the correct filter.Many thanks for your help[Moderation edit - title updated]

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Jack
Dyson Community Manager
21 hours ago
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catcheunNovice Member
asked in Air quality

monitor not matching?

I am testing the sensor , the small one doesn’t really detect VOC. I have the two side by side on auto.  PM are close enough VOC tho , the small one doesn’t really show VOC? Any solution ? 

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C
3 months ago
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ThejakeletNovice Member
asked in General discussion

Month Old Big + Quiet Nasty Software Bug

Good afternoon to the community,I'm hoping someone can point me in the right direction as I've tried emailing "higher up" in Dyson about a couple of other issues I've had but haven't received anything in coming up a month now.We've purchased a new Big + Quiet and as much as we love the purifier it's got a nasty software bug that seems to start sporadically then becomes permanent until the power is cut to the machine.The bug in question is in relation to the display and the ambient light sensor, after a few hours usage the LCD brightness will ramp up and stay at full brightness regardless of the ambient light, as you can imagine in night mode this defeats the objective of the mode in question.The other behaviour will be night mode will then convert to just the display being off and then when brought out of this mode the ambient light sensor still doesn't kick in so the display is at full brightness.There seems to be abit of a cloak of secrecy in relation to Dysons software update proces

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2 days ago
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michellepoyntNew Member
asked in Maintaining your air treatment machine

reset error

Hi all only had Dyson airstrait for 2 weeks but now have reset error and it won’t work been on the phone and have to send off for repair not really happy 😡

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1 day ago
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ThejakeletNovice Member
asked in General discussion

Month Old Big+Quiet with Software Big

Good afternoon to the community, I'm hoping someone can point me in the right direction as I've tried emailing "higher up" in Dyson about a couple of other issues I've had but haven't received anything in coming up a month now. We've purchased a new Big + Quiet and as much as we love the purifier it's got a nasty software bug that seems to start sporadically then becomes permanent until the power is cut to the machine. The bug in question is in relation to the display and the ambient light sensor, after a few hours usage the LCD brightness will ramp up and stay at full brightness regardless of the ambient light, as you can imagine in night mode this defeats the objective of the mode in question. The other behaviour will be night mode will then convert to just the display being off and then when brought out of this mode the ambient light sensor still doesn't kick in so the display is at full brightness. There seems to be abit of a cloak of secrecy in relation to Dysons software update p

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1 day ago
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RembenNew Member
asked in General discussion

Inconsistent fan speed waking up baby

Hi, I’ve had an HP03 for about a week now and we noticed an increase in the night wakes of our baby whose room we bought it for.It appears that despite setting night mode with a temperature and fan speed, once the temperature drops 1° below the set temperature the fan revs up way higher (from 1 to 4 or 5) than the set lowest setting possible.  After much investigating it turns out this stark and jolting change in fan noise is what has been waking our baby.  It also appears to have annoyed others on this forum and other review pages which I wish I had read before buying this machine.Why does the machine simply not run the fan at a consistent speed and turn the heating element on and off?  A consistent fan speed that we choose would be less disturbing and the behavior we have had from other cheaper space heaters.  We cannot use this new expensive machine for its intended purpose.  When people set a fan speed, we expect the fan speed to stay at that setting - this feels pretty simple.

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1 day ago
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