Dyson HEPA cool/heat air filter - changed Wifi and lost access, remote access OK | Dyson Community
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Dyson HEPA cool/heat air filter - changed Wifi and lost access, remote access OK

  • 2 May 2024
  • 1 reply
  • 34 views

Hi,

I suspect it is the possible WiFi changes, which made me lose access via my mobile. Tried to pair via Bluetooth as suggested, but that does not work either. Any suggestions? Thanks.

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Best answer by Jack 9 May 2024, 15:35

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Userlevel 6
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Hi @domwild,

Welcome to the Dyson Community! 

To help you troubleshoot and to walk you through the connection process, we'll need you to speak with our Customer Care experts directly when you have your machine easily to hand.

Please visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

We'll look forward to speaking with you!