Ask the Community | Dyson Community | Dyson Community
Visit Dyson.com Visit Dyson.com

Ask the Community

Can't find what you're looking for on the Community? Ask it here!

  • 876 Posts
  • 1,768 Replies

876 Posts

V
Vikings_69New Member
asked in Ask the Community

Unable to view Registered Products on Dyson Website. 

Unable to view Registered Products on Dyson Website. I accidently removed a new Dyson V15 Vacuum from my account. Now, I am unable to reregister the machine. Every time I try, it says it is successful, but will not populate. Please see screen shot attached.  

0
V
2 months ago
P
paulshearsNew Member
posted in Ask the Community

Re: Cleaner head Part no. 966441-02 Replacement cleaner head for your Dyson vacuum cleaner.

Re: Cleaner headPart no. 966441-02. Replacement cleaner head for your Dyson vacuum cleaner. I have received several Emails from Dyson over the past few months to inform me that the above part is now in stock and available to order. I immediately try to order the part on receipt of the message from Dyson, whereon I am informed by the Dyson algorithm that the part is actually out of stock. Has anyone got any ideas on how to resolve this? Regards Paul 

0
P
23 days ago
K
kicksaveNew Member
asked in Ask the Community

Ball Multi Floor 2 Replacement Post Filter

The replacement post filter for Ball Multi Floor 2 vacuum shows out of stock. The part number is 922676-02. Part number 922676-01 appears to be the same thing and shows being available. Is there a difference or can I use “-01” in place of “-02”?

0
K
2 months ago
H
Horrocks86New Member
asked in Ask the Community

Attachements

Can I use dyson air wrap attachments with Dyson hairdryer or do I need to buy another device? 

1
A
4 months ago
S
SommerNew Member
asked in Ask the Community

where to buy DC33 parts (hose)?

Hi Looking to buy hose for DC 33 model? Possibly need filters too.TIA

1
A
4 months ago
S
ssseznnRookie Member
asked in Ask the Community

airwrap stock

Hi.When will be Dyson Airwrap restocked in Turkey?

0
S
2 months ago
D
designiremRookie Member
posted in Ask the Community

Dyson Airwrap coating problem

hello everyone, Is there anyone else having this problem like me?I bought airwrap 2 years ago. I really always kept it in its box. I saw some peeling on it last week. Turkey office doesnt care this problem. They told me that it culd be because of overheating . How and why ?  Dyson always share their engineering skills and coating qualities. I use normall in minutes . Please help me , my this problem. This global company must be solution-oriented like Stanley brand. Every product you buy has a lifetime warranty and even if it doesn't, they help you with every little thing.Dyson can be like them 

0
D
4 days ago
H
hcodiNew Member
asked in Ask the Community

Anti-tangle comb attachment won't open | Dyson V15 Detect

Hi,We purchased a Dyson V15 Detect a few months ago, and we really love it. Today we decided to do a deep cleaning of teh device and upon looking at videos online in order to clean the anti-tangle comb attachment you are supposed to use a coin to rotate the side so it will open. But no matter how hard I try the opening mechanism seems stuck, it won’t rotate in any direction. Is there something I am missing? The attachement is completely detached from anythign else, and I do not see any other buttons or mechanisms.If somone has experience with this I would appreciate the insight, thank you!

0
H
1 day ago
S
ShirleywettersNew Member
asked in Ask the Community

Airstrait wet to dry can you also curl

Looking to buy an Airstrait wet to dry, but can you curl your hair like traditional straighteners? 

0
S
1 month ago
R
RodNew Member
asked in Ask the Community

Looking for cleaner head for Cyclone V10 Animal

I am looking for a new cleaner head for my Cyclone V10 Animal. I can’t find it on the Dyson website. I wonder where I could buy one?If I can’t find it, would the generic Cyclone V10 cleaner head fit the Animal vacuum cleaner?ThanksRod

0
R
1 month ago
C
csierackiNew Member
asked in Ask the Community

5th machine same humidifer issues

My machine is now out of warranty and I have the same issue I had with my previous 4 machines the humidifier function stops working. No water comes out on the second level and it has no humidifier function at all. How can Dyson keep replacing the machine knowing this is a pervasive issue with the purifier/ humidifiers. Total waste of money they should continue to replace even outside of the warranty window if they can’t develop a product that does what it’s supposed to do for the price they charge my machines have never lasted more then 8 months. Spend $25 on a target/walmart humidifier it will last longer and be more reliable. Dyson’s quality of products and functionality is not fit for the technology they claim to have.

0
C
2 months ago
J
Jacqui58New Member
asked in Ask the Community

jacqui

Took my 7 month oldV8 Dyson hoover back to curry’s where I purchased it from last Aug it was not working intermittent starting and stopping does not work at all with the wand attached filters are clean and nothing blocked was put through to someone on the phone and was told it needs a new motor ! But have none in stock we will email you within 2 weeks to let you know when it will be sent to me now 4 weeks later and not a word think it’s discusting that you pay hundreds pounds to get a supposedly good make hoover to have issues within 7 months and have to be without a hoover for weeks and not get any feedback at all this is discusting service  what your advice please 

0
J
18 days ago
A
Anita75New Member
asked in Ask the Community

How do I get my money back?

Purchased vacume cleaner (animal) and home cleaning kit in March. Delay on home cleaning kit so rang said not received. But then it turned up. Charged £417.49 instead of invoiced amount of £429.99. Received refund of £379.99.for vacume cleaner but still owed £37.50 for home cleaning kit. It has been over a month now!Lots of investigations when you ring customer service but I still have not had my money back. Help!

0
A
17 days ago
S
ShinpollNew Member
posted in Ask the Community

Poor Customer Support

Hi All, I must admit I am shocked at the standard of customer service and having investigated more it looks like I am not on my own! How can such a reputable company stand over such bad CS practices? The product I have ordered is very expensive in my opinion and for premium products and the claims made on your website I would expect a much higher standard. I have had a Dyson machine for over 10 years now and I am very happy with the product itself and decided to upgrade as the one I have is not lasting the time needed to a full house clean. I ordered the new Dyson online and as stated on the website expected a 2 day delivery - why make these claims if you cannot stand over them!!I have contacted CS twice to be told the same thing please wait 24 hours having read through other complaints I am fearful now having invested this money in a new Dyson with the level of support being offered.What are Dyson doing to remedy this? Thanks,Sinead

0
S
13 days ago
J
jwnovaNew Member
asked in Ask the Community

cyclone v10 serial number

Cannot remove screws on cyclone to get at serial number. The screws are too tight. Are serial numbers elsewhere on vacuum?

1
A
2 months ago
K
Kmc2007New Member
asked in Ask the Community

Crevice Tool

Will the crevice tool part #965815-01 fit a Dyson D25?

1
A
3 months ago
D
Diarmaid Thompson1Novice Member
asked in Ask the Community

Dyson Big Ball vacuum wand storage query

We just bought a new vacuum big ball and I've already noticed that the holder for the long extension section is not strong enough to keep it position. When finished using the machine, as this is not able to keep it in position it means the long extension arm is falling off and lying on the ground. Surly there has to be a stronger anchor point for holding it ?(Moderation edit - sensitive data removed)

5
A
6 months ago
3
3boysmomNew Member
asked in Ask the Community

brand new gen5 outsize not suctioning on hard floors woth fluffy head

Just unboxed brand new gen5 outsize. Was so excited to use this on my hard floors to replace my old old 50 dollars bag vacuum that had amazing suction but could no longer get the bags for. It doesn’t feel like there is suction to the floor at all. And having to go over spots more then once to pick up little things I can see with the laser. Is the a bad vacuum I got or does it not really feel like it it’s suctioned to the floor with dysons? My old little cheap one I couid feel it pulling to the floor with the suction and see things getting vacuumed up and this doesn’t feel like it’s doing that at all. 

0
3
1 day ago
C
camieguessRookie Member
asked in Ask the Community

What does Dyson do when they lose your vacuum when repairing?

Hey guys! I have been using Dyson since I was younger and finally bought my own Animal 2 ball. This thing worked for about a month then had an electrical fire smell. Dyson had me send it in to be repaired. I sent my vacuum to Dyson via UPS back on the 27th of October. It’s now the 8th of January and I have no clue where my vacuum is. I have called, emailed, and chatted to only be told the same lie of “someone will reach out to you via email in 24-48 business hours”. WHERE IS MY $600 VACUUM? I would love an  update or honestly a new vacuum at this point.Other info, I looked at my Dyson account and a service rep changed my UTAH mailing address it a LAS VEGAS address. Someone in Vegas got my repaired vacuum…DYSON PLEASE GET THIS FIXED!!!!

0
C
4 months ago
A
Angie371New Member
asked in Ask the Community

DC04 Crevice tool

My parents have the DC04 in Purple/Lime. The crevice tool has been lost. I gave them the tools from our old DC02 and they don't fit. All the replacement tools I have seen online seem to fit DC01, 02 and 04. Please could anyone advise which part I should order. Thank you 

0
A
1 month ago
M
MarcinNew Member
asked in Ask the Community

Question about painting parts for Dyson Gen5

Hi!First of all - welcome :)My equipment is Dyson Gen5 Detect Absolute and I honestly admit that although the vacuum cleaner is very nice, I am disappointed with some elements of workmanship.Under the filter there is a purple cover with red stripes. The stripes fall off by themselves and I wonder what your solution is... But there is also a problem with the purple cover. Can you recommend me a good covering marker, available e.g. on Amazon with shipping abroad, with which I can paint over the scratches on this cover and possibly on the purple tube itself?By the way, does anyone know when a low reach adapter for vacuuming under furniture will be available?Many thanks for every answer!

0
M
2 months ago
H
HemalathaNew Member
asked in Ask the Community

Giving away Dyson Hairdryer Canada in need of Dyson airwrap/hairdryer India

bought dyson hairdryer in Canada just before I left Canada and used it only once.Looking for dyson airwrap/hairdryer that supports India power.

0
J
2 months ago
M
MishmooNew Member
posted in Ask the Community

Help please

Hi. Is the V6 wall mount docking station the same as the one for the V7 please?

1
A
4 months ago
A
AidarkhisaNew Member
asked in Ask the Community

Start allergy after buying Dyson PH04

Hi everyone from cold Russia. I already bought Dyson PH04 Purifier at Saturday, and after lunch it start very strong allergy, my nose is clogged.Two days later my sympathy had not changed and I was forced to turn it off. What do you recommend doing? What is the reason for this reaction of the body?I bought this cleaner on the contrary to combat spring allergies, which will begin in about a month. But it turned out the other way around: the device itself began to cause allergies. 

0
A
3 months ago
B
BluedogNew Member
asked in Ask the Community

v7 upholstery brush bar only spins with end cap off

My V7 Animal upholstery tool brush bar will only spin if I leave the end cap off.  If I put the end cap on and lock it into place, as soon as I switch on, it just pops open.  I looked online and saw a video where the grey cap came off of the purple piece that joins to the brush bar.  Mine won’t come off.  I’m not sure if it’s supposed to and that’s the problem.  Any thoughts?

1
A
2 months ago
Terms & ConditionsCookie settings