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ElksNew Member

asked in Ask the Community

faulty sensor

I’ve tried multiple times now cleaning my air purifier tower the second style one and still I’m getting a 999 reading constantly, can anyone help me

2 years ago

MouhsineRookie Member

posted in Ask the Community

Can I use 1x Formaldehyde HP09 for both upstairs and downstairs?

Hello,I am new to this.Can I use my HP09 for both upstairs and downstairs while leaving the rooms doors open?(Edited by moderator – tags added) 

2 years ago

mmmRookie Member

posted in Ask the Community

Continous monitoring is on, but not working

I just bought a Dyson Air Purifyer, it’s been running for an hour now.In the app, in settings (“Your machine’s settings”) the “Continuous monitoring” setting is ticked on (the little circle is on the right and has a dark violet colour).However, in the main dashboard, I see no graphs and I get the message “No data has been recorded. You can check the status of continuous monitoring in settings.”.How can I “record data”?(Edited by moderator – tags added) 

2 years ago

MattBNew Member

asked in Ask the Community

Cool Link Fan Continuous Oscillation

My Cool link fan continuously oscillates, even when turned off!No response from the remote (other remote functions working correctly) and similarly, no response from the IOS app (oscillation button greyed out).I have changed remote battery and removed/re-added fan from my Wi-Fi(Edited by moderator – tags added) 

2 years ago

am38g10New Member

asked in Ask the Community

no airflow through air multipier loop on hot + cool fan

I have had my new Dyson hot + cool formaldehyde fan for about a week, but have noticed that I can’t feel any air flowing through the loop or out from the slit on the inside of the loop. Not sure if this is normal or my fan is faulty? cool air flows from the front of the fan, but if I block the air multiplayer loop with a towel or sheet the airflow remains the same.I would expect this to decrease the airflow if air was been multiplied. any ideas what is happening?

2 years ago

BecNew Member

asked in Ask the Community

SaMRookie Member

asked in Ask the Community

Air quality during Night mode Hp07

Hi I have recently bought Dyson HP07 Hot+Cool for my home. It’s been four days. It’s working fine. But can anybody explain this to me that why the air quality starts dropping while night mode is on. And does the air quality ever reaches good or not. As when I switch to the night mode after using Auto mode, the air quality as per the app starts dropping to very poor.ThanksP.S. I am new to the community. (Edited by moderator – tags added) 

2 years ago

irrajuNew Member

asked in Ask the Community

air quality is not improving over time

I assume the filters catch the pollutants as the time progresses and reduces the pm* rating over time but I do not see that happening. The filters are clean as whistle after 3 days but the pm* rating keep going up everyday, it started at 30 on day one to 350 at the end of third day. I use HP04(Edited by moderator – tags added) 

2 years ago

HaldexRookie Member

asked in Ask the Community

“Re-engineered” PH04

I recently purchased a PH04 as this appeared to be the most current model. However, I have not been able to find any info at all as to what has been updated. In fact there seems to be very little information in general about the technology in the PH series. It’s surprising given these are some of the most expensive products you can get from dyson. Does anyone out there have any insight as to what was changed for the PH03 and 04?(Edited by moderator – tags added) 

2 years ago

workerbeezNovice Member

asked in Ask the Community

Do you remove the film of the filter cartridge?

Hello everyone, First time owner of Dyson purifier fan TP09, during installation of both carbon HEPA filter I noticed a thin flim layer on the surface after removingfrom packaging, the question is:Do I need to remove it for optimal performance?Any advice would be deeply appreciated 🙏❤Thank you

2 years ago

CatefarrisNovice Member

asked in Ask the Community

no air from tower fan

Both of my Dyson tower fans have the same problem. No air coming out of the tower. The motor is blowing air but doesn’t come out of the blade. We have cleaned the blade and changed filter and cleaned the sensor. Some times one willl run fin for a few minutes and then stop.we have spent quite a bit of money on these two fans that are sitting idle at this time. please helpcathy f

2 years ago

raj259ivNew Member

asked in Ask the Community

PM 2.5 levels increased after cleaning HEPA filter

My PM2.5 levels were around 71 and not going down .I was advised to clean the HEPA Filters. After cleaning with a soft brush, the PM level has increased to 121 and more. Why is this so?

2 years ago

SouthernDCistNew Member

asked in Ask the Community

Dyson Link App - Data Export

I have schedule a home energy audit and would like to provide an export of my Dyson Cool Link’s data to the BPI Auditor when they arrive, and to pair it with my ecobee thermostat data. I cannot seem to figure out how to do so, except for manually taking screenshots of daily data on the Scrubber. is there a better way to access my device’s historical data and export it as a mass file, like a.CSV or anything?

2 years ago

hereandnownessRookie Member

asked in Ask the Community

Air Quality measures seem to high and driving fan high to

Both PM2.5 and 10 are pegged at 999 and have been for a few days. I don’t think it’s accurate given two other fans in the house measure at nominal levels. Anyway to reset the machine or otherwise get it to read air quality accurately?(Edited by moderator – tags added) 

2 years ago

caoimhinfisherNovice Member

asked in Ask the Community

Hot+Cool Formaldehyde HP09 doesnt go to Idle in Auto

I’m using the HP09 in Auto Mode with Heat set to 19 Celsius. Once the temperature is reached it stops heating. However, there is still a loud noise coming from the machine but no air flow felt coming from it.As I understand it tries to purify the air until the desired quality is reached however, the air quality is all good so I thought it would go to standby. Any thoughts let me know. Thanks.(Edited by moderator – tags added) 

2 years ago

rnakraniRookie Member

asked in Ask the Community

PH02 Water Pump

Hi everyone,I purchased a PH02 a while ago. Aside from making odd "rubbing" noises as the fans rotate, I have been getting warnings that there are issues with the water pump. Now all it does is report an empty water tank even if it is filled.Any ideas on what I can try, aside from purchasing a separate humidifier?Thanks!- raj(Edited by moderator – tags added) 

2 years ago

JjacciiNovice Member

asked in Ask the Community

Hot + Cool Formaldehyde Turns Off Randomly

Not sure what setting is causing this but my machine keeps turning off at random moments and during random modes. It'll be set to heating and then I'll realise the screen is off and it's no longer working after its been heating for 8 plus hours. There's no timer set on the app or anything unusual I can find on the machine. Is it just my wifi? Its stable enough for everything else to continue uninterrupted at the same time (streaming in particular). (Edited by moderator – tags added)

2 years ago

benjaminglanvilleNovice Member

asked in Ask the Community

HP04 high pitched humming sound whilst in quiet/night mode

I love my Dyson as a purifier/heater, but it’s always made an intermittent humming noise when it’s on low speed. It’s really annoying and I can only sleep in the same room if I use ear plugs. It’s not a very loud noise, just an annoying one that fades in and out all the time. Does anyone know what’s causing this?(Edited by moderator – tags added)

2 years ago

CCF

asked in Ask the Community

Formaldahyde Shutting off

My purifier cool formaldehyde fan the last week has started turning off during the night while I am sleeping. There are no timers on and all schedules are deleted. Was there an update? or something I need to do to keep this machine from turning off? This is very annoying causing me to wake and turn it back on. My hot + cool machine is working fine.

2 years ago

VenkyNew Member

asked in Ask the Community

oscillation issue

My tower fan continues to oscillate even after it is switched off. I need to turn the mains off to stop this! How do I fix this?(Edited by moderator – tags added)

2 years ago

ErrRookie Member

asked in Ask the Community

NO2 values

In Dyson app, we can see the NO2 in absolute value of 1,2,3,4 or 5 …… for indoor reading however for the outdoor reading we are seeing PPB reading. Due to the different value, we can’t really compare if the room air is really much better than outside as they are of different units. Anyone notice and know why the difference in the measurement units.

2 years ago

BonnyNew Member

asked in Ask the Community

a humming sound intermittently happens

I’ve noticed a humming sound high pitched noise and it happens often but intermittently on its own. I run my Dyson 24-7 on Auto and the filter is okay not ready to be replaced yet per the app percentage. anyone else experience this humming sound and how do I fix it? It becomes so annoying I turn off the Dyson when it happens.

2 years ago

lmidd22New Member

asked in Ask the Community

digits not showing on device

Hi there . I’m first to this device and this great community …. I’ve a question if I may…. My wife was pressing the buttons on our controller and now we have lost the numbers displayed on the circular screen. Can you help to get these back to the display pls . Kr Lee (Edited by moderator – tags amended)

2 years ago

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