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Dyson cordless vacuums and wet cleaners

Dyson cordless vacuums and wet cleaners

Dyson cordless vacuum cleaners and wet floor cleaners

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JenkNew Member

asked in General discussion

poor services and responces

My V11 hoover switch not working so arranged a collection and repair. I asked item to be collected from my home address but the courier went to my registered works address instead and therefore collection date missed. On confirmation note from Dyson it did say that the collection address was my works so I phoned and asked collection address to be changed. This was confirmed but still no collection..Collection day was originally on a Monday. I phoned every day when parts not collected only to be told my order had been cancelled because of the original failed collection.A new order was raised but told I had to wait a week, yes a week, for collection as no slots available. If I ordered a new Dyson, I bet delivery would be a day and not a week.Tried to find someone in UK to speak to but got absolutely nowhere.Talking to Dyson now is like entering a never ending loop. It’s terrible.I’ve had quite a few Dyson products in the past. Would I buy know? Questionable based on this experience.

11 minutes ago

fslawNew Member

posted in Using your Dyson cordless vacuum

Suggestion to improve behaviour of the charging indicator

Hi,I just want to suggest to think about the behaviour of the charging indicator LED of my V6 animalpro: Currently this LED is permanently lit when charging and turns off completely when fully charged. Hence, it does not catch my eye when the charging cycle has been completed which results in excessive charging time. Even if I assume that this does not affect the lifetime of the battery I would just like to avoid such excessive charging times by getting a visible optical reminder to remove the charging cable. Hence, I suggest to change the LED behaviour so that it is blinking while in charging state, and turns to a steady lit state once the charging process is completed. I think this behaviour might be desirable by many other customers too.I do not want to initiate any fruitless discussion about the product design (which is just great!), nor do I need any response: I just wanted to let you know about my thinking so you may or may not take this into consideration…Thanks… fslaw

2 hours ago

JackDyson Community Manager

published in General discussion

Introducing the Dyson CleanTrace™News

The new Dyson CleanTrace™ consists of two parts: software enabled through the MyDyson™ app lets you visualise your cleaning path in real-time with AR (augmented reality) technology. And hardware in the form of a phone clamp, which attaches to the wand of your Dyson Gen5detect™ vacuum - so your phone’s camera can see the clean path from an optimised position.Dyson CleanTrace™Visualising your cleaning paths in real-time with AR gives proof of a thorough clean, so you can spot missed areas more easily. It’s a really satisfying experience, which takes inspiration from the methodical way the Dyson 360 Vis Nav™ robot navigates. And when you’re done, you can remove your phone from the clamp and scan your whole room to check it over - proof of a job well done!Our research showed significant variability in thoroughness from one person to another when vacuuming. On one hand, areas are often missed; on the other, they’re cleaned over and over, lacking efficiency. Dyson engineers wanted to add th

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3 hours ago

SibxNew Member

asked in General discussion

Dyson V8 Pulsing

Hi.My Dyson V8 has been switching on and off after only 15 minutes of use.I've thoroughly checked every part for blockage, washed the filters, tried with a different floor attachment and cleaned out the bin too. But the pulsing doesn't stop. It only stops when I remove the prefilter. Does that mean there's something definitely wrong with the filter or there could still be another problem with it?

4 hours ago

Cornwall66Rookie Member

asked in General discussion

dyson v12 detect airway blockage

A few weeks ago my Dyson v12 detect slim started saying the filter needed changing literally after every use. I have 2 genuine Dyson filters that I rotate. Last week the power on it started to randomly go off having to press the button a few times for it to work. I today used boost mode for the 1st time ever (it’s just over a year old,) It has now come up saying airway blocked and pulsating and switching off and yet again the message filter needs cleaning. I replaced it for the bone dry one in the airing cupboard. Still said filter needs cleaning, still said airway blocked. The filter message has been doing that for a while, I replace with a clean filter, the message stays coming up, then randomly after a few uses goes off again. Doing this on boost, eco and normal mode.I contacted Dyson customer support who instigated a video call, they asked me to remove the filter, this is the filter I had changed to a clean one about an hour before and had subsequently only hoovered up a couple o

19 hours ago

TiwasNew Member

asked in Using your Dyson cordless vacuum

V15 - need more suction

Anyone know if there’s a way to disable the - for a lack of a better word - panting my dyson starts doing if the resistance is too much? When cleaning my dog blankets it will do this all the time, and also if I attach my computer cleaning attachments. It’s a royal pain and I want it to just do its job - which is to suck. Without sucking ;)

19 hours ago

Dissatisfiedcustomer1New Member

asked in General discussion

Very poor customer service from Dyson

I purchased a Dyson V15 February 2024, followed by another purchase for a spare battery and crevice tool. Total spend more than £900.I tried to find a tool for my new machine for cleaning stairs, but ordered the wrong item from Dyson. Unable to see how to return the wrong item to Dyson, I contacted the Dyson helpline and was advised that they would send a label for me to return the item. (They didn’t send a label), I rang again and again until finally a label was emailed to me. I returned the item straight away.I tracked my return and can see that it was delivered back to Dyson in April. I hoped that I would receive my credit of £35, but I didn’t. I called the Dyson helpline again and again. Each time I am told that my credit will be paid back to me. Almost 3. months later I have still not received my payment for my returned item. It seems pointless phoning the helpline as nothing is done. Are Dyson making money from phone calls? Can anyone sort this out please? I have been a c

21 hours ago

dmariep1New Member

asked in General discussion

Cdo comNew Member

asked in General discussion

submarine wet floor

Just bought the v15 submarine. I have used it for the first time and it leaves streaks and water marks. Any thoughts ?

2 days ago

FyfeNew Member

asked in General discussion

when will the pet grooming kit be available ?

2 days ago

Flux302New Member

asked in General discussion

terrible customer service no replacement parts?!

Purchased a Dyson v12 slim detect on December 20th . The fluffy head broke on June 10th and I contacted support. I was informed that while they would replace the fluffy head under warranty, there were no parts in stock and that I would be notified by email when they are in stock. They would not place an order so that when it came in stock they would send the part. Instead I have to check daily to see if the part comes in and hope that I can go through the process quickly enough to get a new fluffy head before they sell out. No parts have come back in stock in 3 weeks now. This is absurd. I will be informing everyone I know what a pain it is to get a simple replacement vacuum head. I have read various forums of people commenting with the same issue. Apparently these parts are rarely in stock and when they are they go very fast.

2 days ago

Charlie TangoNew Member

asked in General discussion

Terrible Customer Service - Warranty Resolution?

This experience has taught me I should have checked this forum to understand the myriad complaints by customers regarding Dyson service prior to paying a premium for a poor-quality product. I’ve unfortunately now joined the numbers. I purchased a V10 cordless vacuum assuming Dyson was still a sound investment that would last – those days of course are gone, and Dyson does not stand by its product. The product was used every two weeks in a house without pets or kids, so by no means has there been heavy use. After 10 months (on a product with a 2-year warranty) the unit started intermittently shutting down. I called Dyson Customer Disservice and was given a case number for a replacement part number for the V10 main body that was out of stock and I should call back in two weeks because the person on the phone could not place a back order for this part. Inability to create a back order seemed a bit strange, but I agreed to follow this request. Understanding the V10 was nearing the en

3 days ago

FKae86Rookie Member

asked in General discussion

Vacuum V15 keeps turning off several times

Hi,I have my V15 for less than a year. In the past weeks it started to switch off every time I use it.After few seconds it turns off, it does this 3 or 4 times and then it works just fine.I clean the filter regulartly, it looks very clean. I also fully cleaned the dust bin. Nothing really helps.I don’t think its a problem with the filter and not the battery either since its quite new.There are no error messages on the display. What to do next. I don’t really want to buy a new battery or filter to find out that it doesn’t fix the problem.

3 days ago

MargeT76New Member

asked in General discussion

V11 Absolute - High Torque head or Motorbar?

HiI have a V11 absolute and need to replace the cleaning head as it is damaged. It originally came with the Torque Drive head but should I replace like for like or get the Motorbar head? The original Torque Drive head has been fine but reading up, it suggests the Motorbar head is better for animal hairs? I’m so confused as to which one to buy? Please help!

3 days ago

Rex95Novice Member

asked in General discussion

Dyson WashG1 cleaning the motor housing. Is it waterproof?

I am very happy with the G1. But 4 pets means I need to stay on top of the hair. There is always some that is hard to wipe out under the motor housing despite it looking easy on the maintenance video. Obviously the motors work in a damp environment but would it be safe to gently wash/ house out the bottom of the machine around the motors?[Moderation edit - title updated]

5 days ago

bachampNew Member

asked in General discussion

WashG1 - Foaming with just water

I am using just plan water with my new Dyson WashG1 but its foaming so much that the machine cannot pump the water into the dirty container and foam is going everywhere. Anyone have a solution to this problem?

5 days ago

Alice NeumanRookie Member

posted in General discussion

Dyson V12 Detect Review

As a long-standing Dyson customer, I have owned a variety of products, including the Dyson Outsize Plus, V12 Detect, Dyson V8 Animal, and the widely discussed Dyson DC35 (as seen on YouTube). Regrettably, all these products have exhibited design and ergonomic defects. Here are the specific issues I have encountered with the Dyson V12 Detect:Fluffy Optic Cleaner Head: The purple flexible part of the cleaner head has a design defect that leads to premature wear and tears. Within a year, due to friction with the outer enclosure, large tears have developed on both sides of the plastic flexible housing, resulting in a significant decrease in suction.Bin Design: The bin's design is too narrow, which necessitates constant manual cleaning, regardless of the fill level. After each use, hair and other debris must be manually removed. This process involves removing the bin, cleaning the entire air inlet, and the surrounding area, which is unsanitary and inconvenient.Hair Screw Tool: The performan

5 days ago

AlindatoRookie Member

asked in General discussion

Anyone have this issue, stress fracture on the handle?

Although is out of warranty this is an expensive machine to be cracking in this way. Anyone else experiencing this? Thank you, mary

5 days ago

MotownMarkNew Member

asked in General discussion

V10 will not shut off.

V10 Animal will not shut off. There has been several discussions about this issue. Most common problem identified is that the screw hole on the back of the handle elongates, possibly because of it hanging in the wall charging station. What I have found is that the molded hole at the top of the trigger or the bottom of the horizontal element of the base is shatter and MIA. The entire trigger assembly is not appropriately positioned, possibly tipped. This forces some pressure on the actual trigger, the red part. Therefore the bread trigger plunger with the spring, pushes downward with a force that exceeds the upward force of the springfoot on the battery. As I see it there's sort of a balance going on here. Normally the springfoot on the battery pushes up lightly on the trigger plunger and the trigger where your finger touches extends out of the housing.V10 Animal will not shut off.There has been several discussions about this issue. Most common problem identified is that the screw hole

6 days ago

Chally2New Member

asked in General discussion

Dyson V11 Pulsing onEco & Auto Replaced Nearly All Parts

I have a Dyson V11 Absolute, it’s now out of warranty as it’s over 3 years old A few months ago it started pulsing on auto and the brush head wouldn’t spin unless the hoover was operated on Boost Mode then everything works as normal. I’ve followed ALL the Dyson and forum advice firstly ensuring there are no blockages anywhere when that didn’t work I replaced the filter and bush head. Still having the same problem, I’ve now just spent another £65 on a new body direct from Dyson, fitted it and still it surges on auto and the brush head won’t spin unless on boost. so £57 brush head£20 for new filters£65 new body £142 spent so far on fault finding and rectifying and I still have the same problem. I know think that there maybe some sort of fault in the electronics of this machine possibly on the circuit board?is there anyone out there that can offer any other advice about the possible fault as I love the machine and also think for the price I originally paid direct from Dyson plus all of

6 days ago

Lloyd.sammyNew Member

asked in General discussion

gen5 absolute cyclone dented

Hi all, hoping you might beable to help me. While cleaning the vacuum I’ve noticed the silver bit on the cyclone has become dented, what would cause this? It wasn’t like this last week when I emptied the vacuum. I didn’t notice anything in the bin compartment to cause this, was mostly dust and dog fur as usual. Will the dents cause any issue to the vacuums performance? Or likely to just be cosmetic?Thanks, Sam

7 days ago

jojoJordanRookie Member

asked in General discussion

Recommendations?

Hello,Any recommendations for a cordless vacuum that is great for both carpet and wooden flooring? Particularly one that is economically conservative? Thanks!

7 days ago

SumanBNew Member

asked in General discussion

Use of Detergents - Which ones work and are safe

Please recommend some detergents that you have used successfully with dyson. I have the submarine V12

8 days ago

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