My husband gifted me a Dyson straightener a few years ago, costing over $700 in 2021. We expected it to be a long-lasting investment. However, after just two years, the battery stopped holding a charge. 

I contacted Dyson for assistance, only to be told that it must be taken to a service centre. The nearest service centre is over 5 hours away from us. When I inquired about mailing it in, I was informed that it must be delivered in person and that there was no guarantee it could even be repaired. 

Now, my expensive straightener sits unused in our basement because I can't bring myself to throw it away. Dyson's lack of support and rigid policies have left me extremely disappointed, and I will not be purchasing their products again. This experience has shown me that they do not stand behind their brand or value their customers.

Looking to see if anyone else has had similar experiences, or any ideas to share!